Business card
Fans say the card's credits, airline rebate and lounge access make it worth keeping, especially for people who travel or spend a lot on it.
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 2 reviews mentioning poor support Show all
Reddit · r/AmexPlatinum · Apr 22, 2026
MixedSummary of a Reddit post
Applied with a mailer RSVP code, went through manual review and was approved, but the rep couldn't say whether a bonus was attached and none appeared after activation; Amex opened a case to investigate.
Reddit · r/AmexPlatinum · Mar 17, 2026
MixedSummary of a Reddit post
Long-time holder who usually just transfers points to airline partners and avoided booking through Amex Travel after an earlier experience where third-party processing left the airline unable to help; a hotel reservation had the same problem.
Fans say the card's credits, airline rebate and lounge access make it worth keeping, especially for people who travel or spend a lot on it. The annual fee is the recurring complaint, and several cancelled after perks were cut or found the points poor. Retention help and support experiences are mixed.
Of the 39 reviews with a clear verdict, 49% are positive, 10% mixed and 41% negative. The praise mentioned most is great travel perks. The most common complaint is poor support.
The praise reviewers mention most: great travel perks (4 reviews), great rewards (3 reviews) and easy to use (1 review). For example: Finds the Business Platinum pays for itself with a few Delta tickets and uncrowded Delta lounges.
The complaints reviewers mention most: poor support (9 reviews), account frozen (1 review) and hard to redeem (1 review). For example: Their one auto rental claim on the Business Platinum was as slow as the original poster described.
It's how well reviewed American Express The Business Platinum Card from American Express is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Business card. Type: Premium business charge card. Fees: $895 annual fee. Rates & rewards: 2x points on eligible purchases in key business categories or of $5K or more.
39 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.