Business card
Fans say the card's credits, airline rebate and lounge access make it worth keeping, especially for people who travel or spend a lot on it.
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 9 reviews mentioning poor support Show all
Reddit · r/amex · Oct 26, 2026
NegativeSummary of a Reddit post
Applied after seeing a 300k points offer in the account but received only 150k after meeting the minimum spend, and chat and phone reps never resolved it despite screenshots of the application page.
Reddit · r/AmexPlatinum · Jul 24, 2026
NegativeSummary of a Reddit post
Completed the full 20,000 spend requirement in February for the 300,000-point welcome offer, and months later the points still haven't posted despite multiple calls to support.
Reddit · r/amex · Jan 7, 2026
NegativeSummary of a Reddit post
The welcome offer was declined while they were working toward it, with support saying a previous welcome offer disqualified them, even though they had only held the Personal Platinum before.
Reddit · r/amex · Apr 29, 2025
NegativeSummary of a Reddit comment
Their Business Platinum was cancelled after decades with no retention effort.
Reddit · r/amex · Apr 29, 2025
NegativeSummary of a Reddit comment
A new Business Platinum was suspended over a misread purchase.
Reddit · r/amex · Aug 16, 2026
NegativeSummary of a Reddit post
Booking business travel shortly after paying the annual fee triggered fraud blocks and an early payment demand that support failed to clear even after bank balance verification.
Reddit · r/ChaseSapphire · Aug 14, 2025
NegativeSummary of a Reddit comment
Their one auto rental claim on the Business Platinum was as slow as the original poster described.
Reddit · r/churning · Dec 15, 2017
NegativeSummary of a Reddit comment
No retention offer for the Business Platinum despite about 120K annual spend.
Reddit · r/churning · Jan 23, 2017
NegativeSummary of a Reddit comment
Amex temporarily froze their accounts after they put 9,000 on the Business Platinum.
Fans say the card's credits, airline rebate and lounge access make it worth keeping, especially for people who travel or spend a lot on it. The annual fee is the recurring complaint, and several cancelled after perks were cut or found the points poor. Retention help and support experiences are mixed.
Of the 39 reviews with a clear verdict, 49% are positive, 10% mixed and 41% negative. The praise mentioned most is great travel perks. The most common complaint is poor support.
The praise reviewers mention most: great travel perks (4 reviews), great rewards (3 reviews) and easy to use (1 review). For example: Finds the Business Platinum pays for itself with a few Delta tickets and uncrowded Delta lounges.
The complaints reviewers mention most: poor support (9 reviews), account frozen (1 review) and hard to redeem (1 review). For example: Their one auto rental claim on the Business Platinum was as slow as the original poster described.
It's how well reviewed American Express The Business Platinum Card from American Express is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Business card. Type: Premium business charge card. Fees: $895 annual fee. Rates & rewards: 2x points on eligible purchases in key business categories or of $5K or more.
39 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.