Checking
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 10 reviews mentioning poor support Show all
Reddit · r/personalfinance · May 20, 2026
NegativeSummary of a Reddit post
Two outgoing transfers sent in mid-May had still not arrived days later, leaving the account negative. A rep said Zelle takes 2-3 days, and a supervisor had to request ACH tracking numbers, so nobody could say where the funds were.
Reddit · r/personalfinance · Jan 18, 2025
NegativeSummary of a Reddit comment
Held on the phone for almost three hours during the outage and support had no information, only apologizing. When they asked about compensation beyond waived late fees, they were told there was nothing.
Reddit · r/personalfinance · Jan 17, 2025
NegativeSummary of a Reddit comment
They waited over two hours on hold with the bank during the outage, since it receives their paycheck, and decided to switch banks over the failure.
Reddit · r/personalfinance · Jan 17, 2025
NegativeSummary of a Reddit comment
Their paycheck deposit was a day late during the outage. They waited over an hour in the phone queue, got no answer on timing, and were only told late fees would be compensated.
Reddit · r/Banking · May 7, 2026
NegativeSummary of a Reddit comment
Found the Discover debit card switch antiquated, and said customer service just argued about it instead of trying to keep them as a customer.
Reddit · r/CapitalOne · Mar 9, 2026
NegativeSummary of a Reddit post
They had their 360 Checking accounts, including family ones, closed after Zelle transfers were flagged as unusual or potential fraud, and the rep gave very little detail or a way to reverse the decision.
Reddit · r/personalfinance · Jan 18, 2025
NegativeSummary of a Reddit comment
Their scam dispute took three to four months and refunded only part of the loss, with no status updates and no response to emails. Phone support again gave no timeframe for their money.
Reddit · r/personalfinance · Jan 18, 2025
NegativeSummary of a Reddit comment
Their pay was more than two days late. After an hour on hold, a condescending representative only read out the emailed notice, told them not to call again and hung up. They plan to close all their accounts.
Reddit · r/personalfinance · Jan 10, 2025
NegativeSummary of a Reddit comment
Found customer service abysmal while waiting on a refund that would not post for about five days, which they say most other banks would have posted by now.
Reddit · r/CreditCards · Jul 26, 2022
NegativeSummary of a Reddit comment
After opening a Capital One checking account, it was restricted after every deposit, and support threatened to close it rather than help.
Of the 41 reviews with a clear verdict, 15% are positive, 15% mixed and 71% negative. The most common complaint is poor support.
The complaints reviewers mention most: poor support (9 reviews), slow transfers (8 reviews) and account frozen (1 review). For example: After opening a Capital One checking account, it was restricted after every deposit, and support threatened to close it rather than help.
It's how well reviewed Capital One 360 Checking is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Checking. Type: Online checking account. Fees: No monthly fees, no overdraft fees. Minimum: No minimum balance to open or keep.
41 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.