Revolut Reviews

Used it to send money to my mom once a month. On a weekday the rate was good, and the app shows the fee and exactly what she gets before you hit send. I found out the hard way that exchanging on the weekend adds a markup on the free plan, so after that I only sent Monday to Friday. Then in month eight a transfer got held and my account was restricted for a review. I uploaded my ID and pay stubs twice. The chat kept handing me to the bot, and when I finally got a person they just said my case was with the team. Eleven days without access to my own money, then it was unlocked with no explanation. The monthly transfer goes through Wise now. I only keep a little in Revolut for when I travel.

Had an excellent 18 months with Revolut for crypto transfers, savings rates and fast transfers, then for two weeks all payments into their account were reverted with no explanation or anyone to talk to.

Says transfers take three days to a week on Revolut even on weekdays while other banks are near-instant, finds customer service clueless, and is considering leaving.

Has had no mobile service for over two days after switching to Revolut and finds support very poor.

Finds Revolut fine as a bank but considers its trading platform very poor, and says they have filed several complaints and are preparing a formal one to the regulator.

Moving their mobile number to Revolut left them without service for a day, and support only said to wait while they pass them around.

Filed a formal complaint and Revolut admitted fault and offered a small compensation, but about a month later the money had still not arrived.

Only problem was customer service, where they dealt with an AI that pretended to be human, so they use Revolut just as a spending account with virtual cards and keep their salary elsewhere.

Held a Revolut account since 2020 as a main bank but closed it after an outage left them without access to their money, with no compensation, plus earlier trouble with transfers and support.

Five years with no issues, then their account would not verify their identity despite all information provided, and finds customer service futile.

Used it without hassle for years, but lost money during the recent outage and found support alarming, with AI or a different agent every few messages, so closed the account.

Had a large pile of RevPoints on their account that Revolut froze despite what they say were genuine transactions, and the accounts were closed shortly afterwards. Says a friend had the same thing happen.

Says Revolut's app and reps could not provide the broker report needed for their yearly tax filing for two years, which led to trouble with the tax office.

After a week with support and four security calls, Revolut called the police on them, who questioned them despite support saying everything was fine.

Was asked for their source of income, submitted it promptly and then heard nothing more after a review email; the account is still open and working.

Tried a transaction from a Revolut trading account and the money never came out, twice in a week, with the live agent only promising a fix within 24-48 hours.

Account was restricted for several days; support first called it a routine security review, then a specialist-team escalation, with no timeframe given for regaining access.

Their legitimate long-running Italian e-commerce business had its Revolut merchant account closed within two hours with no reason or explanation, and found customer service embarrassing.

Paying Premium customer for three years whose personal account holding savings was blocked without warning, leaving them without access for over a week.

Revolut began demanding a lot of documents on a three-year-old business account, leaving them in an AI-reviewed verification loop, so they are moving to a local bank.

As an Ultra user who used the personal account for business payments, had it closed, and says it took over a year and a half to get their money back.

During a Revolut outage their only card was declined for the bus and they could not reach live chat, forcing a six-mile walk home in the cold.

Paid for Revolut Business to send payment links to clients, was then told they could not, and was refused a refund despite asking immediately, with near non-existent customer service.

Says Revolut blocked their account and froze their funds for three months with no help, causing their company to fail.

Locked out of nearly all their money for over a week by a standard security check that began after they updated old US tax residency details, and no longer trusts Revolut.

Revolut restricted their Dutch company account for over a week, blocking all use of the money, so they could not pay salaries and bills, and their formal complaints went unanswered.

Had their account closed over supposed AML concerns while only moving money between their own accounts, and despite providing all documents got no real explanation or human review.

Retiree whose Revolut account was closed overnight, leaving them without money or their pension while a bank transfer to another account takes a month.

Waited over a month on a funds hold, could not pay bills, was compensated only a small amount, and still had no money back.

Could not get a small balance back for months because Revolut would not accept their photo and they could not reach anyone, until it suddenly worked after they posted on Reddit.

Had their account permanently closed after an automated source-of-funds review despite tax documents, lost the internal complaint, but after eight months won reinstatement through the Bank of Lithuania with a small compensation.

Was blocked after six months as a Metal card customer while only moving money between their own accounts, and received nothing but automated responses.

Savings frozen since April and later unlocked on paper, but they still cannot withdraw during account closure, with support even saying the money was never on their account.

Had their account closed after receiving what Revolut deemed a large amount, despite sending all requested documents, with no explanation beyond routine reviews.

Funds locked for review and then unrestricted, yet they still cannot transfer in or out, with an AI live chat repeatedly giving dates that then slip.

Waiting for their funds since mid-July at the highest escalation level, with Revolut offering a small compensation and a regulator complaint upheld but not acted on.

Funds restricted and account locked from June to September, then unrestricted but still unusable, and live chat agents all gave the same answer while refusing to let them move their money.

Pays for Ultra mainly for travel insurance but had a claim denied for a flight cancelled mid-trip after a family emergency, since the trip-cancellation cover only applies before departure from home.

Finds Revolut good from the front end but says frozen balances can take weeks to months to resolve because offshore support lacks customer data and only tells you to wait, so they will move their salary elsewhere.

Used Revolut for two years for monthly transfers to their children in the UK, then had it suspended and set to close with no explanation, and the appeal process asked for relationship proof.

Had funds blocked once with no one to talk to and took everything out, now using Revolut only to pay bills and abroad.

Their very first Revolut transfer never arrived after almost a month, and the automated support agent kept rejecting the proof document, so they are going back to Wise.

Cleared for AML but funds still not released for four months, with support repeatedly promising a transfer to a new account in 14 days that never happened.

Closed their Revolut account after terrible experiences and wants better support, saying they cannot accept being without access to funds overseas.

Says Revolut sent over two thousand dollars to the wrong person, admitted the mistake but has not refunded them, so the case is going to a European court.

Loves the app, disposable cards and pockets, but says that when a problem occurs it is a nightmare, with chat support unable to handle serious issues, so Revolut cannot be trusted as a main bank.

Revolut is closing their account without a reason despite documents proving legitimate income and two years on the highest plan.

Customer for over eight years told their account was closing; appeal with all requested documents did not change the decision, with a frustrating lack of transparency.

User since 2019 whose appeal against account closure was rejected with no reason and the same templated email, and who has moved to Monzo.

Used the account ordinarily for two years, then it was closed without reasoning; despite 60 days notice they immediately lost use of their money while travelling abroad with only that card.

Customer of three to four years, with their first-ever bank account, was told Revolut would close it, and their appeal was rejected as final despite never doing anything against the terms.

Had their Revolut account closed out of nowhere without doing anything wrong, and five close friends had theirs closed within the same two to three days.

After two years of normal use, a KYC check fully restricted their account for two weeks, then Revolut gave access only to close it within 60 days despite complaints.

After four to five years as a client and a Metal subscriber for a year, their account was closed with no information about the reasons.

Longtime French Revolut user got an email saying their account would be closed with 60 days to recover funds and no stated proof or reason, despite using it only for ordinary daily expenses.

Had their account closed a month ago with clean history and everyday use, an appeal system that never changes the result, and support that only engaged after a Reddit post.

On Ultra, finds the human agents friendly but very scripted, escalating tickets into a black hole, with no decision power.

Fraud on their card cost a few hundred euros while asleep; Revolut provisionally refunded them but then emailed that it disagreed with their statement, and it was the second time fraud hit the account.

Revolut Business held a large incoming wire for 10 days with no explanation or timeline from customer service, and after clearing they removed all their funds.

Tried to pay tuition through Revolut, the university never received it, and a month of waiting for support yielded nothing for over a year.

Their account and money were frozen for eight days, unable to pay employees or suppliers, and stuck with robots repeating the same apology.

They suffered the same Booking.com phishing payment as others in the thread and report that Revolut closed their claim very quickly, leaving them without a refund or real help from support.

Put all their income into Revolut and was cut off completely for three weeks, calling it a mistake to rely on it as a sole account.

Tried to withdraw bitcoin from Revolut over a month ago and support gave many different answers but no solution.

Used both for transfers and had a Revolut transfer to a company go missing for over a week, costing many nerves chatting with support repeatedly.

Blocked for 20 days over a simple document verification, with chat support repeating the same messages and nothing done, blocking their whole family.

Got their account unblocked after more than two months despite years of use, and says this will be the reason to leave.

Fell victim to a clear scam and Revolut would not refund despite having the scammer's details; otherwise fine apart from services removed from their paid plan.

Has had no issues themselves, but could not get their mother through verification even after a whole day with support, which felt like copy-pasted scripts with slow answers.

Worries about customer support after a chargeback process that was awful and never went through, so only tops up weekly for spending and a few subscriptions.

Says Revolut gave them 60 days before closing their account and they must now find a way to withdraw the balance, even though they say the money is legal and the explanation process is frustrating.

They had used Revolut for years but lost money to a phishing scam, and Revolut rejected the chargeback because the card was authenticated, leaving them without a refund and no longer trusting the app.

An international payment confirmed as sent never arrived, and Revolut refused to investigate despite a SWIFT GPI tracking number, with robotic unhelpful replies for weeks.

Says their Revolut account was frozen for three weeks, unfrozen after paperwork, then frozen again a month later without further requests, and feels Revolut offers worse and worse service.

Took months and hundreds of messages with dozens of agents to get a payment received, calling it an absolute nightmare.

Their Revolut account was closed; the account was frozen and support contacted, but it was closed before a live agent answered, and appeals to Revolut and the Bank of Lithuania went nowhere.

Account blocked for five weeks with no app access, only reaching a human by claiming a business account, and despite submitting payslips was closed without explanation.

Had to redo KYC twice and the account was blocked for three weeks, so it is fine as a secondary account but not for salary.

Waited 16 days for a response to an email with all the evidence for a disputed transaction, was ghosted, and later lost further small payments.

A small business that checked with support and took precautions before an international B2B transfer, yet the account got locked with funds withheld and is now being closed.

Longtime loyal user whose account was closed because Revolut's system could not verify proof of address over minor formatting issues, and complaint updates were ignored.

Their Metal plan is effectively paid by savings interest and a RevPoints bonus, though they admit the support is poor.

An Italian resident who used Revolut for everyday payments had the account permanently closed with no clear explanation and finds that hard to accept.

Found Revolut's verification scanner broken, rejecting good photos as blurry and then crashing on submission, and could not reach support by phone.

Could not complete the app's ID re-verification because the camera step kept freezing or failing, went through repeated support steps and a rejected complaint, and then had features restricted and closed the account.

An ordinary salaried person with no issues at other banks had their account closed after a simple debit-card top-up through Apple Pay.

Says they have been locked out of their Revolut account for weeks and that Revolut support has been no help.

A standard check on their UK account took three months, ending with conflicting messages and the account restored, so they are removing their funds.

Account restricted and then permanently closed over small friend transfers for a Christmas gathering, even after all the friends signed a document explaining it.

In a constant back and forth with Revolut about a restricted account, unable to take money out of savings and even struggling to afford food or petrol, with no reason given.

On holiday in India they were left without income during the outage, and payments authorized multiple times still await refunds that Revolut says depend on the beneficiaries.

After only requesting an address update and sending a signed rental agreement, their account was restricted, with no card use or transfers and generic support replies without estimates.

Revolut generated a glitched savings statement that wrongly showed large savings, which led to their hardship grant being declined with no reapplication for six months.

Revolut restricted their account with all their savings, first citing an investigation until the 16th, then closing the support conversation without explanation, and on Ultra a callback just gave the same generic AI answer.

Account restricted on 4 October and still under review, with their wife's and multiple business accounts also restricted, and a formal complaint answered only with a generic reply.

Revolut offered only a small sum for giving a stranger with the same name access to their full account while locking them out, so they went to the ombudsman.

A supermarket payment that appeared to fail was charged seven hours later during an outage, even though they had paid with cash in the store.

Found out about a Revolut outage on the way to an urgent medical appointment, could not pay for transport or the appointment, and has filed a formal complaint.

During the outage in Vietnam, could not pay a lunch bill or book a ride with the Revolut card, with the app only showing a transaction limit error and support messages also failing.

Has waited ten weeks with their account restricted over a transfer, even struggling to pay bills.

Monthly small payment to the same person was flagged for review again, with the transaction still pending four hours later and the promised three-hour window missed.

Revolut froze their whole account with no warning and left them without even a small amount for emergencies, and support refused to cite the law allowing it.

Receiving payments from clients in China got their legitimate Portuguese business flagged for money laundering and the account shut down, and they struggled for days even to refund clients.

Customer since 2019 whose business account was limited out of nowhere, then closed, after being stuck with AI support that first promised an unrestriction within hours; would no longer recommend Revolut.

Registered professional whose Revolut Pro account was frozen after a client payment and then closed because Revolut does not support their industry, with funds held 30 more days despite full documentation.

After an AI agent claimed to hand them to a human, got an agent sending long AI-generated paragraphs with contradictory claims about a completely restricted account.

Used Revolut for five years without issues, then had their account permanently closed after a source-of-funds check on an online casino win, with all proof rejected.

Has been waiting on a large incoming payment since June, with no phone number and only AI answers saying it is being escalated.

Booked a deal through Revolut Stays in the US where the hotel then demanded a resort fee at check-in, and Revolut would not refund.

Two incoming transfers were blocked and reverted by Revolut, and after more than 70 emails over weeks they still have no proof of where the money was sent or returned.

Had their account closed a few weeks ago and doubts a complaint is worth sending given no positive outcomes seen.

Claiming a refund after a scam, the AI support gave sycophantic then convoluted reasoning and blamed Visa rules, refusing to refund.

Their insurance claim was refused because they did not try to cancel and refund non-refundable tickets first, and they conclude they cannot rely on Revolut insurance.

Cancelled after problems with incoming transfers, where the sender's bank flagged Revolut as a sanctioned entity, and customer care was clueless.

Used Revolut to send a regular, clearly labelled allowance to their daughter, then had the account closed without any questions, and switched to a traditional bank.

Revolut claimed business transactions on their personal account, which only gets payroll and day-to-day spending, and it is the second time in about six months, so they are migrating to Monzo.

Revolut liquidated their crypto account and they could not get past the AI help chat, with no people to talk to.

Account frozen from February to April; support gave contradictory answers over many emails and chats.

Customer since 2019 whose accounts were frozen without warning or explanation for over a month, with support offering only canned responses.

Metal customer whose large balance has been held for ten days, with over 20 calls all getting the same escalated answer and a complaint ignored.

Had their account closed with no justification or chance to clarify, while holding a long-term investment balance there.

Account restricted since April with a large balance, and a routine check lasting three months with no explanation.

Told their main bank account would be closed out of the blue despite no fraud, has appealed, and finds it very frustrating after loving banking with Revolut.

Metal customer using Revolut daily who provided every requested document, then had the account closed on 13 June citing terms and conditions with no review of details.

Loves Revolut but says it needs to fix its customer support if it wants to be treated like a bank.

Had a Revolut account of several years closed last year with no reason at all.

Long-time Revolut evangelist who held their savings there, then was threatened with restriction unless bank statements were provided, which the AI system kept rejecting for weeks while human agents said it was out of their hands, so they closed the account.

Customer since 2020 whose account was restricted over a tiny transfer, with a chatbot that answers off-topic and no phone number, so they closed it and left.

Says they begged Revolut for help for over a year to recover crypto sent via the wrong network and got only unhelpful answers, so they moved their banking elsewhere.

Happy until a taxi driver in Turkey double-charged them, and no matter how they entered the dispute Revolut just cancelled it.

After a bag was broken into and a laptop stolen, XCover closed the claim for lack of a property irregularity report and then denied it despite policy wording covering laptops.

Had Revolut Business funds held, then the business and personal accounts closed citing security checks without asking for documents or speaking to anyone.

Metal customer who says Revolut support does not help at all when there is an issue.

Had their account closed with no support able to restore access, and advises against using Revolut as a savings account.

Premium member and NHS doctor whose account was suddenly closed with no explanation despite supplying salary slips and contracts; chat and email each pointed to the other.

Still waiting almost a year for Revolut to return their crypto, with support only saying it is under review.

Likes the Revolut app but finds support always bad when help is needed.

Fraud report to Revolut for a lost payment took nine months and an ombudsman complaint, with the ombudsman ruling in their favour as compensation for Revolut's poor handling of chasing the funds.

Sent an urgent same-currency transfer to stranded friends and found it still held by Revolut payment processor days later, with no way to cancel or recall it, despite the app promising arrival within seconds.

Says a Revolut agent told them there was no problem up to a million dollars, yet their account was blocked after they sent a few thousand euros from PayPal.

An important payment arrived with its reference replaced by an unrelated four-digit number, making it impossible for the recipient to identify.

Says Revolut blocked their account without sharing any info, restricted their own money while closing it, and kept asking for new bank details to delay the payout, with poor AI-driven support.

Had their account closed forever over one transaction to a friend, and finds support bad.

Revolut removed a large sum from their business account without warning after a request from another bank, with no court order, and they are pursuing it with Revolut.

Had their Revolut account closed after eight years of daily use with no explanation, and later had the appeal rejected.

Italian student whose Revolut UK account was suddenly closed with no clear explanation, and three Italian friends were closed in the same three days.

Says Revolut has held their crypto exchange funds since November 2025 and they have contacted support 100 times, receiving only automated replies asking them to be patient.

After ten years on a personal account, their first client payment into a new Revolut Pro account was blocked immediately with no clear timeframe for release.

Was debited twice on their Mastercard, which Revolut acknowledged was a glitch, and no longer recommends Revolut.

After sending crypto from their own wallet to Revolut, Revolut held their funds for weeks with no explanation.

A deposit was denied by an internal safety check and the refund is still pending.

Former repeat Revolut customer who was unable to rejoin after closing the account, with Revolut saying only that it could not verify them as a former customer.

Used a personal Revolut account since 2019 with no problems, then woke up to a notice closing the account with no explanation or warning, and says their account was clean.

Calls Revolut garbage and says its support never helped them even once.

Says Revolut is not helpful with chargebacks, usually concluding it is the customer's loss, unlike traditional banks that lean on the customer's side.

A single-use virtual card was debited again months later from Singapore, costing an hour of support chat, and they lost trust and closed the account.

A transfer to Kraken was reversed, the money left Revolut but never arrived, and their account was frozen for deposits and transfers while the reversed amount is stuck.

Had funds withheld for three months until they reported Revolut to the financial police in the UK, after which the money was returned.

Returned a purchase and Revolut blocked the merchant's refund, then asked many questions, leading them to advise not using it as a main account for salary or savings.

Revolut froze their account during a routine weekly top-up from a Wise card and text chat support was useless, though it was resolved in about six hours.

Says Revolut support can be good but also obnoxious, once being told it was against the terms to use Revolut to avoid a bank's exchange fees.

Revolut suddenly removed their ability to top up by debit card citing security issues with no way to resolve it, and support was completely unhelpful, so they must find a new travel card.

Locked out for three days unable to change the passcode, despite two emails and three assistants, with no resolution.

International worker who had used Revolut for a year to hold USD until exchange rates suited; the account was blocked without a stated reason.

Soured on Revolut by hideous customer service even at the Metal level, with an effort to reach a human and cases passed on, so keeps only the minimum there.

Unable to top up their Revolut balance with their usual Maestro debit card for over two weeks, with support repeating the same canned apologies about the technical issue.

Uses Revolut for budgeting and saving and has never had major problems with it, though they say not to ask about customer service.

Used Revolut as a primary bank apart from salary, then went two weeks with no access to their funds, expecting a long battle.

Metal user for two years who is leaving after a huge increase in stock custody fees, fewer free trades, and a manager they asked to speak with never getting back to them.

Finds Revolut super convenient for travel but was investigated for terrorism financing and offered no recourse or explanation, so keeps only what they are willing to lose.

Has had a stock stuck as sell-only for two months, support told them they trade at their own risk due to Brexit, and they were never warned of forced sales, despite being a Metal subscriber.

Revolut support was not helpful at all about a forced stock sale, giving no details and refusing to refund any selling fees.

Topped up via iDEAL about a hundred times without trouble, then had two failures and has waited over a week to get the money back.

Calls Revolut Business verification the worst in 15 years of opening company bank accounts, with confusing document demands such as unnecessary apostilles for an EEA software company.

A transfer never reached the beneficiary and for 75 days Revolut repeatedly said it was escalating to its bank partner without resolving it, so they complained to the regulator and filed a lawsuit.

Early adopter whose account was blocked without notice for security reasons, with four to five months of contacting them and a fourth attempt still pending.

Their personal account was blocked for three days over information requests with nothing to do in the app but chat, and they had a bad business-account experience too.

On Premium, support responded quickly but each day only with the same promise to look into it.

Longtime early Revolut member who says it was great but now has ads on every tab and a bot sending random answers, and after about two hours waiting for an agent they closed their account.

Feels ghosted by Revolut, which stopped paying interest on their savings account, with no easy way to contact or complain.

Account was blocked for analysis while on a family holiday, with top-ups, transfers and card payments all stopped and a 7-day review leaving them unable to pay for food and daily expenses.

Reported being double-charged on transactions, got nonsensical AI replies and then 34 hours of silence waiting for an agent.

Says Revolut keeps restricting their trading account weekly, and two support agents only thanked them for patience without ever giving a reason.

Says Revolut will not refund a fraudulent transaction even if the merchant agrees, with only chat support and eventually the ombudsman as recourse.

An international transfer never reached the recipient bank, only part of the amount was topped back up, and Revolut then said it was not liable for the rest.

Enthusiastic early adopter who invited friends and family, but pulled their money out over security and fraud-handling issues and how victims were treated.

Long-time user whose account was randomly restricted; despite providing everything asked and being told one business day, staff gave only vague answers and had no ability to change anything.

Never had issues with Revolut and loves the service but absolutely hates the customer service.

Says Revolut support cannot or will not help, with no transparent resolution process, and their case has dragged on for about five months.

Revolut asked for proof of income, the upload feature failed, and after chatting with support they woke up to a full suspension.