Revolut Reviews

Used it to send money to my mom once a month. On a weekday the rate was good, and the app shows the fee and exactly what she gets before you hit send. I found out the hard way that exchanging on the weekend adds a markup on the free plan, so after that I only sent Monday to Friday. Then in month eight a transfer got held and my account was restricted for a review. I uploaded my ID and pay stubs twice. The chat kept handing me to the bot, and when I finally got a person they just said my case was with the team. Eleven days without access to my own money, then it was unlocked with no explanation. The monthly transfer goes through Wise now. I only keep a little in Revolut for when I travel.

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Had an excellent 18 months with Revolut for crypto transfers, savings rates and fast transfers, then for two weeks all payments into their account were reverted with no explanation or anyone to talk to.

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Says transfers take three days to a week on Revolut even on weekdays while other banks are near-instant, finds customer service clueless, and is considering leaving.

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Has had no mobile service for over two days after switching to Revolut and finds support very poor.

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Finds Revolut fine as a bank but considers its trading platform very poor, and says they have filed several complaints and are preparing a formal one to the regulator.

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Moving their mobile number to Revolut left them without service for a day, and support only said to wait while they pass them around.

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Filed a formal complaint and Revolut admitted fault and offered a small compensation, but about a month later the money had still not arrived.

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Only problem was customer service, where they dealt with an AI that pretended to be human, so they use Revolut just as a spending account with virtual cards and keep their salary elsewhere.

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Held a Revolut account since 2020 as a main bank but closed it after an outage left them without access to their money, with no compensation, plus earlier trouble with transfers and support.

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Five years with no issues, then their account would not verify their identity despite all information provided, and finds customer service futile.

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Used it without hassle for years, but lost money during the recent outage and found support alarming, with AI or a different agent every few messages, so closed the account.

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Had a large pile of RevPoints on their account that Revolut froze despite what they say were genuine transactions, and the accounts were closed shortly afterwards. Says a friend had the same thing happen.

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Says Revolut's app and reps could not provide the broker report needed for their yearly tax filing for two years, which led to trouble with the tax office.

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After a week with support and four security calls, Revolut called the police on them, who questioned them despite support saying everything was fine.

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Was asked for their source of income, submitted it promptly and then heard nothing more after a review email; the account is still open and working.

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Tried a transaction from a Revolut trading account and the money never came out, twice in a week, with the live agent only promising a fix within 24-48 hours.

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Account was restricted for several days; support first called it a routine security review, then a specialist-team escalation, with no timeframe given for regaining access.

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Their legitimate long-running Italian e-commerce business had its Revolut merchant account closed within two hours with no reason or explanation, and found customer service embarrassing.

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Paying Premium customer for three years whose personal account holding savings was blocked without warning, leaving them without access for over a week.

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Revolut began demanding a lot of documents on a three-year-old business account, leaving them in an AI-reviewed verification loop, so they are moving to a local bank.

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As an Ultra user who used the personal account for business payments, had it closed, and says it took over a year and a half to get their money back.

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During a Revolut outage their only card was declined for the bus and they could not reach live chat, forcing a six-mile walk home in the cold.

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Paid for Revolut Business to send payment links to clients, was then told they could not, and was refused a refund despite asking immediately, with near non-existent customer service.

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Says Revolut blocked their account and froze their funds for three months with no help, causing their company to fail.

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Locked out of nearly all their money for over a week by a standard security check that began after they updated old US tax residency details, and no longer trusts Revolut.

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Revolut restricted their Dutch company account for over a week, blocking all use of the money, so they could not pay salaries and bills, and their formal complaints went unanswered.

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Had their account closed over supposed AML concerns while only moving money between their own accounts, and despite providing all documents got no real explanation or human review.

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Retiree whose Revolut account was closed overnight, leaving them without money or their pension while a bank transfer to another account takes a month.

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Waited over a month on a funds hold, could not pay bills, was compensated only a small amount, and still had no money back.

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Could not get a small balance back for months because Revolut would not accept their photo and they could not reach anyone, until it suddenly worked after they posted on Reddit.

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Had their account permanently closed after an automated source-of-funds review despite tax documents, lost the internal complaint, but after eight months won reinstatement through the Bank of Lithuania with a small compensation.

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Was blocked after six months as a Metal card customer while only moving money between their own accounts, and received nothing but automated responses.

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Savings frozen since April and later unlocked on paper, but they still cannot withdraw during account closure, with support even saying the money was never on their account.

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Had their account closed after receiving what Revolut deemed a large amount, despite sending all requested documents, with no explanation beyond routine reviews.

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Funds locked for review and then unrestricted, yet they still cannot transfer in or out, with an AI live chat repeatedly giving dates that then slip.

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Waiting for their funds since mid-July at the highest escalation level, with Revolut offering a small compensation and a regulator complaint upheld but not acted on.

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Funds restricted and account locked from June to September, then unrestricted but still unusable, and live chat agents all gave the same answer while refusing to let them move their money.

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Pays for Ultra mainly for travel insurance but had a claim denied for a flight cancelled mid-trip after a family emergency, since the trip-cancellation cover only applies before departure from home.

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Finds Revolut good from the front end but says frozen balances can take weeks to months to resolve because offshore support lacks customer data and only tells you to wait, so they will move their salary elsewhere.

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Used Revolut for two years for monthly transfers to their children in the UK, then had it suspended and set to close with no explanation, and the appeal process asked for relationship proof.

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Had funds blocked once with no one to talk to and took everything out, now using Revolut only to pay bills and abroad.

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Their very first Revolut transfer never arrived after almost a month, and the automated support agent kept rejecting the proof document, so they are going back to Wise.

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Cleared for AML but funds still not released for four months, with support repeatedly promising a transfer to a new account in 14 days that never happened.

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Closed their Revolut account after terrible experiences and wants better support, saying they cannot accept being without access to funds overseas.

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Says Revolut sent over two thousand dollars to the wrong person, admitted the mistake but has not refunded them, so the case is going to a European court.

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Loves the app, disposable cards and pockets, but says that when a problem occurs it is a nightmare, with chat support unable to handle serious issues, so Revolut cannot be trusted as a main bank.

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Revolut is closing their account without a reason despite documents proving legitimate income and two years on the highest plan.

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Customer for over eight years told their account was closing; appeal with all requested documents did not change the decision, with a frustrating lack of transparency.

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User since 2019 whose appeal against account closure was rejected with no reason and the same templated email, and who has moved to Monzo.

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Used the account ordinarily for two years, then it was closed without reasoning; despite 60 days notice they immediately lost use of their money while travelling abroad with only that card.

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Customer of three to four years, with their first-ever bank account, was told Revolut would close it, and their appeal was rejected as final despite never doing anything against the terms.

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Had their Revolut account closed out of nowhere without doing anything wrong, and five close friends had theirs closed within the same two to three days.

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After two years of normal use, a KYC check fully restricted their account for two weeks, then Revolut gave access only to close it within 60 days despite complaints.

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After four to five years as a client and a Metal subscriber for a year, their account was closed with no information about the reasons.

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Longtime French Revolut user got an email saying their account would be closed with 60 days to recover funds and no stated proof or reason, despite using it only for ordinary daily expenses.

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Had their account closed a month ago with clean history and everyday use, an appeal system that never changes the result, and support that only engaged after a Reddit post.

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On Ultra, finds the human agents friendly but very scripted, escalating tickets into a black hole, with no decision power.

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Fraud on their card cost a few hundred euros while asleep; Revolut provisionally refunded them but then emailed that it disagreed with their statement, and it was the second time fraud hit the account.

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Revolut Business held a large incoming wire for 10 days with no explanation or timeline from customer service, and after clearing they removed all their funds.

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Tried to pay tuition through Revolut, the university never received it, and a month of waiting for support yielded nothing for over a year.