Money transfer
Many customers like it for travel, currency exchange, transfers and the app, and some use it as a main bank for years.
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 18 reviews mentioning poor support Show all
Reddit · r/Revolut · Oct 8, 2026
MixedSummary of a Reddit comment
Had an excellent 18 months with Revolut for crypto transfers, savings rates and fast transfers, then for two weeks all payments into their account were reverted with no explanation or anyone to talk to.
Reddit · r/Revolut · Nov 8, 2026
MixedSummary of a Reddit comment
Only problem was customer service, where they dealt with an AI that pretended to be human, so they use Revolut just as a spending account with virtual cards and keep their salary elsewhere.
Reddit · r/Revolut · Oct 28, 2026
MixedSummary of a Reddit comment
Was asked for their source of income, submitted it promptly and then heard nothing more after a review email; the account is still open and working.
Reddit · r/Revolut · Sep 25, 2026
MixedSummary of a Reddit post
Had their account permanently closed after an automated source-of-funds review despite tax documents, lost the internal complaint, but after eight months won reinstatement through the Bank of Lithuania with a small compensation.
Reddit · r/Revolut · Sep 10, 2026
MixedSummary of a Reddit comment
Finds Revolut good from the front end but says frozen balances can take weeks to months to resolve because offshore support lacks customer data and only tells you to wait, so they will move their salary elsewhere.
Reddit · r/Revolut · Aug 5, 2026
MixedSummary of a Reddit comment
Loves the app, disposable cards and pockets, but says that when a problem occurs it is a nightmare, with chat support unable to handle serious issues, so Revolut cannot be trusted as a main bank.
Reddit · r/Revolut · May 19, 2026
MixedSummary of a Reddit comment
Fraud on their card cost a few hundred euros while asleep; Revolut provisionally refunded them but then emailed that it disagreed with their statement, and it was the second time fraud hit the account.
Reddit · r/Revolut · Nov 13, 2025
MixedSummary of a Reddit comment
Fell victim to a clear scam and Revolut would not refund despite having the scammer's details; otherwise fine apart from services removed from their paid plan.
Reddit · r/Revolut · Nov 11, 2025
MixedSummary of a Reddit comment
Has had no issues themselves, but could not get their mother through verification even after a whole day with support, which felt like copy-pasted scripts with slow answers.
Reddit · r/Revolut · Nov 11, 2025
MixedSummary of a Reddit comment
Worries about customer support after a chargeback process that was awful and never went through, so only tops up weekly for spending and a few subscriptions.
Reddit · r/Revolut · Jun 28, 2025
MixedSummary of a Reddit comment
Had to redo KYC twice and the account was blocked for three weeks, so it is fine as a secondary account but not for salary.
Reddit · r/Revolut · Dec 29, 2024
MixedSummary of a Reddit comment
Their Metal plan is effectively paid by savings interest and a RevPoints bonus, though they admit the support is poor.
Reddit · r/Revolut · Jun 23, 2026
MixedSummary of a Reddit comment
Loves Revolut but says it needs to fix its customer support if it wants to be treated like a bank.
Reddit · r/Revolut · Apr 29, 2026
MixedSummary of a Reddit comment
Happy until a taxi driver in Turkey double-charged them, and no matter how they entered the dispute Revolut just cancelled it.
Reddit · r/Revolut · Jan 21, 2026
MixedSummary of a Reddit comment
Likes the Revolut app but finds support always bad when help is needed.
Reddit · r/Revolut · Jun 10, 2024
MixedSummary of a Reddit comment
Says Revolut support can be good but also obnoxious, once being told it was against the terms to use Revolut to avoid a bank's exchange fees.
Reddit · r/Revolut · Oct 3, 2022
MixedSummary of a Reddit comment
Finds Revolut super convenient for travel but was investigated for terrorism financing and offered no recourse or explanation, so keeps only what they are willing to lose.
Reddit · r/Revolut · Oct 24, 2022
MixedSummary of a Reddit comment
Never had issues with Revolut and loves the service but absolutely hates the customer service.
Many customers like it for travel, currency exchange, transfers and the app, and some use it as a main bank for years. The dominant complaint is support: accounts frozen, blocked or closed with little explanation, slow appeals and chat bots. Outages and fee changes also came up, so some keep another bank as backup.
Of the 611 reviews with a clear verdict, 42% are positive, 12% mixed and 46% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
The praise reviewers mention most: helpful support (33 reviews), reliable (8 reviews) and great rewards (5 reviews). For example: Had a great experience with XCover travel insurance after a rebooked flight, which paid out the maximum owed.
The complaints reviewers mention most: poor support (156 reviews), account frozen (10 reviews) and buggy app (6 reviews). For example: After sending crypto from their own wallet to Revolut, Revolut held their funds for weeks with no explanation.
It's how well reviewed Revolut is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Money transfer. Type: Multi-currency account with card. Fees: Standard plan $0.00/month; exchange fair-usage limits and fees depend on the plan. Rates & rewards: Up to 4% APY on High Yield Savings (as of Sep 1, 2026; variable; 4% on balances up to $10,000).
610 are quotes from Reddit, each linked to the original. 1 was written by customers here. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.