Chase Sapphire Reserve Reviews

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Finds the split StubHub and dining credits hard to use and the card too expensive for the value.

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Finds The Edit footprint and two-night minimum unworkable compared with the Amex Platinum.

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No grocery pickup and marked-up prices make the DoorDash credit worth little.

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Only one of seven Paze purchases on their Sapphire Reserve earned the bonus.

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Has not found a good use for the Edit; NYC options looked ridiculously priced.

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Has tried a dozen times to use the Sapphire Reserve StubHub credit but always found tickets much cheaper elsewhere.

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Has held the Sapphire Reserve since launch but has no usable dining or lounge options nearby and found The Edit pricier than direct.

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Found nearly all The Edit hotels booked for their Europe trip.

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Their former forever card is still net positive, but the credits are too much work so they plan to cancel.

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Chase clawed back the merchant offer credit on the next statement after they returned an item.

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They are likely leaving the Sapphire Reserve at renewal because the new credits do not match their spending and the points they used for flights have been devalued by the changes.

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Finds the Sapphire Reserve credits weaker and harder to use than Amex's, though one stay at a The Edit hotel was fantastic.

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Found solid Edit deals last year but two-night availability has shrunk and prices rose.

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Has not used any Edit credits because stays are rarely free and need two nights for one credit.

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In Europe, spent hours looking for reasonable Edit stays and gave up; calls the card a massive disappointment.

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Used the dining credit, but it took booking weeks ahead, an early slot and a trip to another city.

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Cancelled a long-loved Sapphire Reserve because the new credits did not work for them and they miss 3x on all travel.

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Still had no Sapphire Reserve dining credit six weeks after dining at a listed restaurant, despite two calls.

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The few Seattle dining credit options are mediocre.

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None of the large metros they and family live in has dining credit options.

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The Edit and dining credits turned out to be worth close to zero to them.

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The same stay was $500 more through the Edit than direct.

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Portal rates this year were higher than direct or Amex every time.

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Got the Sapphire Reserve for the bonus but found The Edit hotels limited and pricier, and StubHub poor.

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Cancelled the Sapphire Reserve after eight years because Chase Travel is inconvenient and Priority Pass lounges are overcrowded.

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The Edit's two-night minimum rules out their one-night staycations.

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Only three dining credit restaurants nearby, all far away.

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The Edit hotel prices in the Chase portal kept coming out well above Expedia, so they are closing the Sapphire Reserve for the Amex Platinum.

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A coworker who booked the same hotel direct got a better room than their Chase portal booking, and they find portal prices inflated.

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Still waiting about eight weeks for the Sapphire Reserve dining credit from a restaurant openly branded as a Sapphire partner.

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Uses the other Sapphire Reserve credits but cannot find a way to use The Edit credit.

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The Sapphire Reserve dining credit did not apply automatically on an OpenTable booking, so they had to call support and wait weeks for it to post.

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Their one usable liquor store dropped DoorDash after two months, leaving them no good way to use the credit.

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DoorDash orders for the Sapphire credit kept going wrong, though a Chase chargeback went through right away.

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Their only DoorDash pickup option in Houston is one 7-Eleven, so they just get beer.

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A The Edit hotel cost far more through the Sapphire Reserve portal than in the Preferred portal, so they downgraded.

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Finds the Sapphire Reserve dining credit forced and The Edit hotels overpriced, and the Apple credit does not fit their family plan.

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They moved points from an old Freedom card to a new Sapphire Reserve and found the travel portal values them at a flat one cent each rather than the boosted rate they expected; Chase support was not helpful.

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Will use the Peloton credit, but the luxury hotel and dining credits are too limited or costly.

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Only two restaurants near them qualify for the Sapphire Reserve dining credit.

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Found hotels in the Chase portal at least 10% pricier than booking direct, so they used points mainly for economy flights.

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A JetBlue flight was half the price booked direct versus the Chase portal.

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The Chase portal used to match airline prices but now marks them up, so they moved spending to an American Airlines card.

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Checked over 40 hotel nights across three portals last year and Chase was always the most expensive.

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The Sapphire Reserve DoorDash credit disappeared from their app, and DoorDash said to order in a browser.

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Only the first of their Sapphire Reserve Paze purchases was coded for the bonus.

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Got no Paze credits on the Sapphire Reserve but all of them on the Freedom Unlimited.

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The Sapphire Reserve Apple credits do not apply to their Apple One family plan, which pushed them to downgrade.

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A longtime Sapphire Reserve holder now planning to cancel because using the credits has become a chore.

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Finds The Edit hard to get value from, as even a Barcelona splurge cost more than comparable hotels, and NYC dining options are limited.

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Cancelling over the mental load of redeeming credits.

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They have held the Sapphire Reserve for years and say the loss of the 1.5x redemption and 3x travel earning, plus unusable credits and a higher fee, led them to downgrade to the Preferred.

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Never got value from the DoorDash credit after fees and tip.

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Tried to use the Edit and hotel credits in Toronto and found Chase pricing far higher.

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Found Chase Travel hotel rates far above booking direct, and the IHG credit blocked the hotel they wanted.

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Chase Travel was pricier than Amex Travel, and using credits from cancelled bookings was a nightmare.

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The same Four Seasons room cost far more through Chase than through Amex, and Chase would not help.

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Kept the Sapphire Reserve another year but mostly does not use the new credits.

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Has to drive an hour and pay for parking to use the dining credit.

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Cannot use the Apple credit because the family already has Apple One.

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Price checks found The Edit the most expensive option, so the credit gets them nothing.

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Found The Edit limited, often sold out and wildly overpriced, and is considering downgrading.

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The cheapest Edit hotel for their San Juan dates was near $7k a night.

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Wanted to use the Edit credit at a Seoul hotel that was sold out after showing inflated prices.

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Did not get the Sapphire Reserve dining credit on two restaurant gift cards, and Chase said gift cards do not qualify.

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Finds only the travel credit and Peloton useful and is dropping the Sapphire Reserve for Amex.

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A restaurant they booked through Chase's own site did not qualify for the Sapphire Reserve dining credit.

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The nearest listed restaurant for the dining credit is about a four-hour drive away.

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The dining credit has zero value for them with no restaurants nearby.

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Can rarely use a Chase lounge and has no dining credit restaurants in their city.

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Has the card and finds even NYC has few dining credit restaurants.

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Their only pickup option is a convenience store, so the DoorDash credit goes on overpriced soda.

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The dining credit has only a few unappealing restaurants near them.

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Finds the dining, hotel and DoorDash credits a pain to use.

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No dining credit restaurants nearby and Apple TV already covered; plans to downgrade.

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Has used Chase Travel with points a few times and rarely found a deal.

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Found The Edit hotels on the Sapphire Reserve pricier than Amex Fine Hotels, so the hotel credit was not worth it to them.

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The Apple credit is useless to them as an Apple One subscriber.

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Finds the credits annoying to redeem and sees no point keeping it alongside the Platinum.

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No vegan options make the dining credit useless, and Apple One makes the Apple credit worthless.

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Finds the refreshed Sapphire Reserve restaurant credits weirdly limited in NYC compared with Resy, and is leaning toward Amex.

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Twice found The Edit hotels in the Chase portal priced well above booking direct.

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No restaurant on the Sapphire Reserve dining list is within two hours of them.

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The Sapphire Reserve dining credit did not post at a listed DC restaurant, and their call had to be escalated.

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Their only pickup option in NYC is a 7-Eleven, so they stopped using the DoorDash credit.

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Finds most Chase Travel offerings inflated compared with booking direct.

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StubHub prices were higher with their card, cutting the credit's value.

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Booked a Sapphire exclusive table and paid with the card, but the dining credit did not trigger.

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Holder since launch will likely cancel because the credits are too complicated to use.

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Only a handful of eligible dining credit restaurants in Dallas.

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Finds it very hard to tell which restaurants qualify for the dining credit.

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No eligible dining credit restaurants in the nearby cities they visit.

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Found The Edit hotels for a five-day trip about 20% pricier than Amex Fine Hotels.

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Got the Sapphire Reserve for 3x travel and 1.5x redemption, and finds the new coupon credits hard to use living outside the city.

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Could not find The Edit hotels where they wanted to travel.

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The portal has been pricier than direct every time since 2016.

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They and their wife both had the Sapphire Reserve but tired of micromanaging DoorDash orders to use the credits.

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The larger DoorDash credit was forced onto a grocery order they wanted to save.

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The new DoorDash credit only applies to the subtotal and the grocery credits vanished.

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Found the old $5 Sapphire Reserve DoorDash restaurant credit practically worthless.

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Their Sapphire Reserve Paze credits still had not posted weeks later, while other banks paid within days.

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Lyft rides cost more with the card, so the credit sometimes costs money.

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Found no reasonably priced The Edit hotels in more than ten cities they visited.

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Never got the Sapphire Reserve dining credit at a listed restaurant and downgraded after the refresh.

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Is leaving the Sapphire Reserve because its hotel and restaurant perks are too limited.

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The monthly Lyft credit is wasted since they rarely use rideshare.

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No dining-credit restaurants nearby, unused StubHub credit, and DoorDash orders often cancelled.

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Finds Edit prices inflated, so the property credit is effectively paid for.

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The luxury hotels they want on The Edit are almost never available.

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Finds the split DoorDash credits annoying, and a hotel they thought qualified for The Edit did not.

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Has not used the Sapphire Reserve since the travel credit because the dining credit is too annoying.

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The dining credit is worthless outside major cities; Cleveland has none.

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Twelve-year holder is closing the card; DoorDash and downtown-only dining credits don't fit.

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Struggling with the dining credit because Boston has only a few eligible restaurants.

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Few dining credit restaurants nearby and credits designed for breakage; considering downgrading.

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Disappointed with the Seattle dining credit options.

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Edit prices are consistently higher than FHR or direct for them.

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Points-boost Edit hotels always show sold out for their dates.

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Hotels they wanted through Chase were no longer available by the time they booked with points.

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Has only managed to use the 1.5x redemption once.

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Dropping both Reserve cards; finds The Edit crappy next to Amex FHR.

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Spent a lot of time on the Sapphire Reserve The Edit hotel credit without booking a room.

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Found the DoorDash credits so inconvenient they cancelled over it.

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A DoorDash pickup for the Sapphire Reserve credit went to a store not on DoorDash, and getting a refund took a BBB complaint.

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Their only DoorDash pickup option is a 7-Eleven across town with overpriced items.

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Coming in just under break-even and finds the coupon book deliberately hard to use.

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Dining credit did not post at a listed Houston restaurant.

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Says the card went from best ever to a nightmare and will cancel at renewal.

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The eligible NYC restaurants they found were all sold out.

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Portal hotel prices are much higher than elsewhere.

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Chase Travel charged them the full Fiji Airways fare for a ticket without the checked bags the airline includes.

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No nearby city is on the Sapphire Reserve dining credit list.

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Found it confusing which OpenTable time slots in New Orleans qualify for the Sapphire Reserve dining credit.

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Finds Chase portal hotel prices about 30% higher.

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Found a flight priced well above the airline's own site in the Chase portal, and the travel team would not price match.

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DoorDash price markups and fees eat much of the credit.

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Finds the DoorDash grocery pickup too inconvenient and the portal poor, so the card feels overrated.

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Not renewing: no local lounge, the restaurant benefit is gone, Europe lounges had long waits, and portal bookings cost more.

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Calls the DoorDash coupon a terrible benefit for the fee.

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Few stores offer pickup, so delivery fees make the credit unattractive.

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After one good redemption, finds portal prices jacked up and the card mostly a bust.

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Tired of coupon chasing and disappointed with the DoorDash credit.

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The Sapphire Reserve's new DoorDash and Lyft perks are useless in their rural home town, and they struggle to find reasons to keep it.