Reddit · r/ChaseSapphire · Oct 25, 2025
MixedSummary of a Reddit comment
Transferred Freedom points to the Sapphire Reserve and they showed at the lower rate; customer service said they qualified for 1.5x and opened a ticket.
Chase Sapphire Reserve Reviews
Travel rewards card
Many customers get strong value from the travel credit, lounges, insurance, points boost and transfer partners, often more than the annual fee.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (1,319)
Add your reviewShowing 5 reviews mentioning helpful support Show all
Reddit · r/ChaseSapphire · Jun 9, 2025
MixedSummary of a Reddit comment
Got a retention credit on the Sapphire Reserve two years ago, but no offer the following year.
Reddit · r/ChaseSapphire · Dec 21, 2025
MixedSummary of a Reddit comment
A holder since 2017 who was offered only a $100 retention credit, and took it.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
A Chase rep had to push their stuck travel insurance claim through.
Reddit · r/ChaseSapphire · Aug 19, 2024
MixedSummary of a Reddit comment
Was waitlisted at a lounge once, but after calling Chase a supervisor got them in within five minutes.
Common questions about Chase Sapphire Reserve
What do customers say about Chase Sapphire Reserve?
Many customers get strong value from the travel credit, lounges, insurance, points boost and transfer partners, often more than the annual fee. The most common complaints are credits that are hard to use (DoorDash, The Edit, StubHub), poor support when portal bookings go wrong, crowded lounges, and a higher fee after the refresh.
Is Chase Sapphire Reserve worth it?
Of the 1,319 reviews with a clear verdict, 53% are positive, 12% mixed and 34% negative. The praise mentioned most is great rewards. The most common complaint is hard to redeem.
What do people like about Chase Sapphire Reserve?
The praise reviewers mention most: great rewards (253 reviews), great travel perks (210 reviews) and easy to use (34 reviews). For example: Frequent work traveler uses the credits on things bought anyway and redeems points for family holiday flights.
What are the most common complaints about Chase Sapphire Reserve?
The complaints reviewers mention most: hard to redeem (149 reviews), poor support (114 reviews) and rate dropped (33 reviews). For example: In Europe, spent hours looking for reasonable Edit stays and gave up; calls the card a massive disappointment.
What does the signal score of 79 mean?
It's how well reviewed Chase Sapphire Reserve is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Chase Sapphire Reserve?
Category: Travel rewards card. Type: Premium travel rewards credit card. Fees: $795 annual fee. Rates & rewards: 8x points on Chase Travel, 4x on flights and hotels booked direct, 3x on dining.
Where do these Chase Sapphire Reserve reviews come from?
1,319 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.