Travel rewards card
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 3 reviews mentioning poor support Show all
Reddit · r/CreditCards · Apr 20, 2025
NegativeSummary of a Reddit comment
Adding the card to multiple mobile wallets triggered repeated verification calls, and several customer service representatives were frustratingly unhelpful until calling back.
Reddit · r/CreditCards · Dec 31, 2024
NegativeSummary of a Reddit post
Physical card delivery was delayed until after the first billing cycle closed with the annual fee, and support replaced the card number without approval and triggered another mail verification review.
Reddit · r/CreditCards · Apr 14, 2026
NegativeSummary of a Reddit comment
They had the Strata Premier sent to the wrong address and spent long waits on the phone with Citi, then triggered a fraud alert right after confirming their address.
Of the 22 reviews with a clear verdict, 55% are positive, 18% mixed and 27% negative. The praise mentioned most is great rewards. The most common complaint is hard to redeem.
The praise reviewers mention most: great rewards (10 reviews), easy to use (4 reviews) and great travel perks (4 reviews). For example: Sign-up bonus helped fund an upcoming wedding and honeymoon, and flight and hotel prices in the travel portal are generally cheaper than on Chase's portal.
The complaints reviewers mention most: hard to redeem (3 reviews), poor support (3 reviews) and rate dropped (1 review). For example: They found the Citi Strata Premier disappointing: they never used the annual hotel credit, dislike the Citi portal, and say the redemption value per point fell, so they think it is time to close it.
It's how well reviewed Citi Strata Premier is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Travel rewards card. Type: Travel rewards credit card. Fees: $95 annual fee. Rates & rewards: 10x points on hotels, car rentals and attractions via cititravel.com; 3x on air travel, other hotels, restaurants, supermarkets, gas and EV charging.
#7 in Best-Reviewed Travel Credit Cards 2026, ranked by real customer reviews.
22 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.