American Express The Platinum Card from American Express

Reviews & customer experiences

American Express The Platinum Card from American Express Reviews

Travel rewards cardRanked #1 in Travel cards

Lounges and hotel stays outweigh the fee for frequent travellers; others call it a coupon book.

91Signal score
69% positive
721reviews
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The signal score

A score out of 100 for how well reviewed a product is next to others of its kind. It rises with positive reviews and with how many there are; negative and mixed reviews take points off. The best in each category scores in the 90s.

So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.

Updated 13 Nov

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What people mention

Real customer experiences (721)

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Showing 168 reviews mentioning great rewards Show all

Reddit · r/ChaseSapphire · Apr 29, 2026 · summarized

Positive

Keeps the Amex Platinum because it more than pays for itself through credits and benefits.

Reddit · r/ChaseSapphire · Feb 21, 2026 · summarized

Positive

The Equinox credit covers much of their Amex Platinum fee.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

Finds the Amex Platinum credits more useful than the Sapphire Reserve's and its hotel credits better priced.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

A longtime Amex Platinum holder whose family uses its lounges, insurance, streaming and Lululemon credits.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

Amex reimbursed a lost ring a month after purchase under the Platinum purchase protection, no questions asked.

Reddit · r/CreditCards · Dec 30, 2025 · summarized

Positive

Gets far more than the annual fee from the Platinum even without the hotel credit.

Reddit · r/CreditCards · Nov 25, 2025 · summarized

Positive

Finds most Amex Platinum credits, like Lululemon and Resy, easy to justify in their first year.

Reddit · r/amex · Sep 25, 2025 · summarized

Positive

Hit the bonus with existing expenses and enjoys maximizing the benefits.

Reddit · r/amex · Sep 24, 2025 · summarized

Positive

Resy, Lululemon and airline credits cover spending they would do anyway.

Reddit · r/ChaseSapphire · Sep 24, 2025 · summarized

Positive

Switched to the Amex Platinum and has been able to earn back its fee, sometimes with retention offers.

Reddit · r/churning · Sep 21, 2025 · summarized

Positive

The Resy credit brought them back to two nearby restaurants they like.

Reddit · r/churning · Sep 20, 2025 · summarized

Positive

Combines the Resy credit with a free night for local weekend trips and buys work pants at Lululemon.

Reddit · r/CreditCards · Sep 19, 2025 · summarized

Positive

Planned to cancel, but the new credits plus Centurion visits are worth more than the fee.

Reddit · r/CreditCards · Sep 18, 2025 · summarized

Positive

Was going to cancel, but the YouTube TV, Resy and Uber credits now cover the fee with lounges.

Reddit · r/CreditCards · Sep 18, 2025 · summarized

Positive

Resy, airline, hotel and Uber credits are easy wins; the refresh is a big improvement for them.

Reddit · r/amex · Sep 12, 2025 · summarized

Positive

Gets more than enough value from lounges, FHR, airline, entertainment, Uber and Clear credits.

Reddit · r/amex · May 11, 2025 · summarized

Positive

The Platinum more than covers its cost with Walmart+, streaming and an annual splurge weekend.

Reddit · r/CreditCards · Aug 29, 2026 · summarized

Positive

Resy, subscription and Uber credits put them ahead before travel benefits.

Reddit · r/CreditCards · Aug 29, 2026 · summarized

Positive

Keeps the Schwab Platinum for flights, hotels, lounges and credits.

Reddit · r/ChaseSapphire · Apr 22, 2026 · summarized

Positive

Gets Delta and Centurion lounge access, hotel and Hertz status, and uses the Uber, airline, Resy, digital and Walmart+ benefits on the Amex Platinum.

Reddit · r/ChaseSapphire · Mar 26, 2026 · summarized

Positive

Holds both and expects more value from the Amex Platinum.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

Uses the Amex Platinum for flights and Fine Hotels, and its digital, Walmart+ and Uber credits cover the fee.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

Uses most Amex Platinum credits, including Uber Eats, YouTube, the airline fee credit and Resy dining, which they find easier than Chase Dining.

Reddit · r/CreditCards · Feb 5, 2026 · summarized

Positive

Uses many credits organically and especially values the $400 Resy credit.

Reddit · r/amex · Jan 1, 2026 · summarized

Positive

Naturally uses most credits, valuing the Equinox, Saks and Oura ones at zero.

Reddit · r/CreditCards · Dec 30, 2025 · summarized

Positive

Keeps finding more value in the Platinum's Lululemon, Resy and subscription credits.

Reddit · r/ChaseSapphire · Nov 21, 2025 · summarized

Positive

Finds the Platinum easier to recoup than the Sapphire Reserve.

Reddit · r/ChaseSapphire · Nov 13, 2025 · summarized

Positive

Platinum perks cover the fee and are easier to use than Chase's.

Reddit · r/ChaseSapphire · Oct 3, 2025 · summarized

Positive

Gets a lot of value from the Resy credit via gift cards.

Reddit · r/ChaseSapphire · Oct 2, 2025 · summarized

Positive

Resy, THC and streaming credits they'd use anyway leave them net positive.

Reddit · r/ChaseSapphire · Oct 2, 2025 · summarized

Positive

The household Platinum's new benefits have been incredibly easy to use.

Reddit · r/ChaseSapphire · Oct 2, 2025 · summarized

Positive

Has both and finds the Amex Platinum dining and hotel credits far better.

Reddit · r/ChaseSapphire · Oct 2, 2025 · summarized

Positive

The Platinum Resy credit works at a restaurant they already use nearby.

Reddit · r/amex · Sep 26, 2025 · summarized

Positive

Resy, digital entertainment, Walmart+ and airline credits nearly cover the fee, plus lounges.

Reddit · r/amex · Sep 24, 2025 · summarized

Positive

Lululemon, Resy and entertainment credits fit their spending; the card gained value this year.

Reddit · r/amex · Sep 24, 2025 · summarized

Positive

Credits they'd use anyway exceed the fee, plus regular lounge and hotel status use.

Reddit · r/ChaseSapphire · Sep 23, 2025 · summarized

Positive

Uses Platinum credits organically and finds FHR property credits offset pricier hotels.

Reddit · r/CreditCards · Sep 18, 2025 · summarized

Positive

Very happy with the refreshed Platinum credits, worth about $500 more to them.

Reddit · r/CreditCards · Sep 18, 2025 · summarized

Positive

Can use the refreshed Platinum credits well, especially the FHR credit.

Reddit · r/ChaseSapphire · Aug 9, 2025 · summarized

Positive

Booked business class to Kenya through the Amex Platinum International Airline Program for about half the airline's price.

Reddit · r/ChaseSapphire · Jun 9, 2025 · summarized

Positive

Uses at least the Amex Platinum fee's worth of credits in normal spending.

Reddit · r/ChaseSapphire · Feb 17, 2025 · summarized

Positive

Uses nearly all the Platinum credits and values its protections.

Reddit · r/amex · Oct 29, 2026 · summarized

Positive

A big vehicle purchase on the Platinum was easy and earned points.

Reddit · r/ChaseSapphire · Feb 25, 2026 · summarized

Positive

Keeps the Amex Platinum because the Lululemon, Resy, airline and Clear credits more than pay for it.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

Uses the Amex Platinum Lululemon, hotel, streaming, airline and dining credits.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

Has used the Amex Platinum cell phone, purchase and return protection successfully.

Reddit · r/CreditCards · Feb 5, 2026 · summarized

Positive

After the refresh the Resy, airline and Lululemon credits easily cover the fee.

Reddit · r/CreditCards · Jan 3, 2026 · summarized

Positive

Uses the Uber, airline, Walmart+, Lululemon and entertainment credits they would use anyway.

Reddit · r/ChaseSapphire · Dec 23, 2025 · summarized

Positive

The Amex Platinum has benefits they can actually use, unlike the refreshed Sapphire Reserve.

Reddit · r/ChaseSapphire · Oct 2, 2025 · summarized

Positive

Uses the Saks and Lululemon credits on things they'd buy.

Reddit · r/amex · Sep 25, 2025 · summarized

Positive

A spreadsheet showed credits they'd use anyway cover the fee before extras.

Reddit · r/amex · Sep 24, 2025 · summarized

Positive

Moved Walmart+ and Uber One onto the Platinum to use the credits.

Reddit · r/amex · Sep 24, 2025 · summarized

Positive

Comes out several hundred dollars above the fee on things they already bought.

Reddit · r/amex · Sep 24, 2025 · summarized

Positive

Loves the refresh; hotel and streaming credits alone cover the fee.

Reddit · r/CreditCards · Sep 18, 2025 · summarized

Positive

Resy, entertainment and Uber credits alone pay for the card.

Reddit · r/CreditCards · Sep 18, 2025 · summarized

Positive

Resy, digital entertainment and airline credits alone make it worth it.

Reddit · r/CreditCards · Sep 18, 2025 · summarized

Positive

Uber, Resy, airline and YouTube credits make the fee worth it.

Reddit · r/ChaseSapphire · Jun 24, 2025 · summarized

Positive

Has saved $700 in their first half year with the Amex Platinum, which they find easier than Chase's credits.

Reddit · r/ChaseSapphire · Jun 20, 2025 · summarized

Positive

Uses the Amex Platinum Walmart+, entertainment, hotel and monthly Uber credits regularly.

Reddit · r/ChaseSapphire · Jun 12, 2025 · summarized

Positive

Loves the Platinum: easy streaming, Uber, airline and FHR credits plus lounges and hotel status.

Reddit · r/amex · May 1, 2025 · summarized

Positive

Keeps the personal Platinum for 5x flights booked direct and uses FHR.

Reddit · r/amex · Nov 14, 2024 · summarized

Positive

Their household uses the Platinum benefits across five cards and finds Uber great.

Reddit · r/amex · Nov 22, 2022 · summarized

Positive

Got more than the fee in value from credits and hotel perks within a year in NYC.

Reddit · r/amex · Jul 16, 2024 · summarized

Positive

Nets about $700 a year on the Schwab Platinum from credits, Clear and lounges.

Reddit · r/amex · Jul 16, 2024 · summarized

Mixed

Likes 5x on direct flights and the lounges but finds 1x elsewhere pathetic.

Reddit · r/amex · Dec 24, 2023 · summarized

Positive

Extracts more than the fee in credits for things they pay for anyway.

Reddit · r/amex · Dec 24, 2023 · summarized

Mixed

A self-audit shows they barely outpace the fee; streaming credits often needed manual fixes.

Reddit · r/amex · Dec 24, 2023 · summarized

Positive

New Schwab Platinum holder already used the airline credit and values lounges highly.

Reddit · r/amex · Nov 25, 2023 · summarized

Positive

Kept it because the Uber, Walmart+, Disney bundle, Saks, travel bank and Clear credits are easy to use.

Reddit · r/amex · Sep 17, 2023 · summarized

Positive

Keeps the Platinum because the Uber, Saks, Clear and airline credits break even, though the hotel credit is hard to use.

Reddit · r/amex · Sep 16, 2023 · summarized

Positive

Kept the Platinum after a trip because the credits give a lot of value.

Reddit · r/amex · Sep 16, 2023 · summarized

Positive

Uses Uber, airline, Saks, Equinox, hotel status and FHR value.

Reddit · r/amex · Sep 15, 2023 · summarized

Positive

Still comes out ahead on credits despite the Sky Club cuts and will renew.

Reddit · r/amex · Jul 24, 2023 · summarized

Positive

Uses almost all the Platinum benefits and the card pays for itself.

Reddit · r/CreditCards · Jun 7, 2023 · summarized

Positive

The Amex Platinum's credits more than offset its fee for them without forcing portal bookings.

Reddit · r/CreditCards · Jun 6, 2023 · summarized

Positive

The Amex Platinum airline, digital, Clear and Uber credits cover spending they already had.

Reddit · r/CreditCards · Jun 6, 2023 · summarized

Positive

Spends heavily on airlines and finds the Amex Platinum credits, offers and service better than the CSR.

Reddit · r/CreditCards · Jun 6, 2023 · summarized

Positive

Fully uses the Amex Platinum airline, Uber and entertainment credits, with a corporate fee discount.

Reddit · r/amex · Mar 7, 2023 · summarized

Positive

NYC couple gets well over the fee in value from Uber, streaming, FHR, Saks and offers.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

Planned to cancel but the credits they use add up, so they're keeping it.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

NYC couple gets more than the fee from Uber, Clear, entertainment, airline credits and lounges.

Reddit · r/amex · Nov 22, 2022 · summarized

Positive

Gets full value and is treating themselves to an FHR weekend in Savannah.

Reddit · r/amex · Nov 22, 2022 · summarized

Positive

Made back the fee in six months with points for Hilton nights plus Uber, Saks and airline credits.

Reddit · r/amex · Nov 22, 2022 · summarized

Positive

Streaming, Uber and airline credits nearly cover the fee, leaving lounges and Clear cheap.

Reddit · r/amex · Jan 28, 2021 · summarized

Positive

Expects to get the fees' worth from several Platinums this year despite the TravelBank change.

Reddit · r/churning · May 1, 2020 · summarized

Positive

Decided to keep the Platinum after the new credits and Uber Eats credits.

Reddit · r/churning · Jul 12, 2019 · summarized

Positive

Uses the Amex Platinum airline, Uber and Saks credits, including on a Kiehl's lotion they now use daily.

Reddit · r/churning · Jun 26, 2018 · summarized

Mixed

Rarely rides Uber so uses the credit on Uber Eats burritos, getting about ten free lunches a year.

Reddit · r/churning · Dec 13, 2017 · summarized

Mixed

Barely puts spend on the Platinum, keeping it for flights, prepaid hotels and roadside assistance.

Reddit · r/churning · Mar 10, 2017 · summarized

Positive

Likes the Uber credits, using the Platinum for a free ride and the Sapphire Reserve credit for the way home.

Reddit · r/churning · Sep 28, 2016 · summarized

Mixed

Only puts spend on the Platinum for big purchases covered by its purchase protection.

Reddit · r/amex · Jul 16, 2024 · summarized

Positive

Earns well on airfare with 5x and gets more than the fee from credits.

Reddit · r/amex · Jul 16, 2024 · summarized

Positive

Clear, Uber, airline and streaming credits they use anyway exceed the fee.

Reddit · r/amex · Dec 26, 2023 · summarized

Positive

United Travel Bank, Saks, Uber, Clear and FHR date nights more than pay for the card.

Reddit · r/amex · Dec 24, 2023 · summarized

Positive

Gets a ton of value from FHR, offers, credits and protections without effort.

Reddit · r/amex · Dec 24, 2023 · summarized

Positive

Prefers the Platinum for credits and 5x flights after finding the Reserve's lounges lacking.

Reddit · r/amex · Dec 24, 2023 · summarized

Positive

Walmart+, streaming, Clear, Uber, Saks and airline credits put them well ahead of the fee.

Reddit · r/amex · Dec 24, 2023 · summarized

Positive

Saks, Uber, airline and streaming credits break even; the hotel credit is harder.

Reddit · r/amex · Sep 17, 2023 · summarized

Positive

The credits make the fee cost-neutral; their AU likes the Centurion lounges.

Reddit · r/amex · Sep 16, 2023 · summarized

Positive

Keeps the Platinum for 5x on any airline plus Centurion and Priority Pass access.

Reddit · r/CreditCards · Jun 7, 2023 · summarized

Positive

Uses the Amex Platinum much more than the CSR because of its credits.

Reddit · r/CreditCards · Jun 6, 2023 · summarized

Positive

Comes out ahead on Amex Platinum credits alone and likes 5x on flights booked direct.

Reddit · r/CreditCards · Jun 6, 2023 · summarized

Positive

Values the Amex Platinum's service, presales, credits, purchase protection and 5x on flights.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

Easily offsets the fee with credits and values lounges, Clear and FHR; their favorite card.

Reddit · r/amex · Nov 22, 2022 · summarized

Positive

Frequent traveler gets full value from Uber, entertainment, airline and hotel credits.

Reddit · r/amex · Apr 6, 2022 · summarized

Positive

Uses the Centurion lounges, Uber, Clear and entertainment credits and finds it worth it.

Reddit · r/churning · Jul 6, 2021 · summarized

Positive

Got the Clear credit for themselves and a spouse as two charges that Amex both credited.

Reddit · r/CreditCards · Jul 4, 2021 · summarized

Positive

Uses Equinox and Audible credits and Amex Travel, so comes out ahead.

Reddit · r/churning · Jun 27, 2018 · summarized

Positive

Did the airline credit in $50 gift card increments and was credited two days later.

Reddit · r/churning · Mar 6, 2018 · summarized

Positive

Uses the airline credit on AA gift cards and sells them for about $90 in hotels.com cards.

Reddit · r/churning · Oct 30, 2017 · summarized

Positive

Uses the Uber credit on UberEats to subsidize one meal a month.

Reddit · r/churning · Oct 30, 2017 · summarized

Positive

Frequent flier keeper: 5x airfare and an easily used Uber credit.

Reddit · r/churning · Oct 30, 2017 · summarized

Positive

Extremely happy with the value from Amex, using ANA transfers, offers, Uber Eats and return protection.

Reddit · r/churning · Jul 28, 2017 · summarized

Positive

Uses the Uber credit on Uber Eats for about $15 of free food a month.

Reddit · r/churning · Sep 28, 2016 · summarized

Negative

Has not used the Platinum for purchases in so long they forgot what it looks like.

Reddit · r/churning · Aug 24, 2016 · summarized

Positive

The Amex Platinum airline credit, TSA fee credit and presale ticket access paid for the card in its first year.

Reddit · r/churning · Jul 16, 2016 · summarized

Positive

Signed up for Pay Over Time on a targeted offer and got 10K MR points the next day.

Reddit · r/churning · Oct 12, 2015 · summarized

Positive

Airline credit reimbursed plus 800 extra miles from a MileagePlus X purchase.

Reddit · r/ChaseSapphire · Aug 12, 2024 · summarized

Positive

Easily justifies the Amex Platinum fee with the airline, hotel, Uber and streaming credits.

Reddit · r/ChaseSapphire · Jul 11, 2024 · summarized

Positive

Gets streaming, Uber, hotel and airline credits and pairs it with the Preferred.

Reddit · r/amex · Sep 23, 2023 · summarized

Positive

Uses the airline, streaming, hotel and Uber credits they'd pay for anyway.

Reddit · r/amex · Sep 16, 2023 · summarized

Positive

Uses the Uber, airline and entertainment credits in full and keeps lounge access.

Reddit · r/amex · Sep 15, 2023 · summarized

Positive

Keeps both Platinums; the Equinox credit alone puts them ahead.

Reddit · r/amex · Sep 15, 2023 · summarized

Positive

Streaming, airline and Clear credits they'd use anyway keep them ahead.

Reddit · r/CreditCards · Jun 7, 2023 · summarized

Positive

The Amex Platinum entertainment and Uber credits cover their Hulu, NYT and Uber Eats spending.

Reddit · r/CreditCards · Jun 7, 2023 · summarized

Positive

Their natural spending covers almost all of the Amex Platinum fee.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

The card pays for itself through its credits plus 5x on flights.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

A few credits shrink the fee and travel benefits make it worth it.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

Both spouses use FHR, airline, Uber and streaming credits, status matches and lounges.

Reddit · r/personalfinance · Feb 27, 2023 · summarized

Positive

Used the Platinum bonus points for a first-class flight to South Korea.

Reddit · r/CreditCards · Jan 17, 2023 · summarized

Positive

Uses the Equinox, entertainment and Uber credits, mostly organically.

Reddit · r/amex · Nov 22, 2022 · summarized

Positive

Enjoys the lounges, airline and Clear credits, and offers like $80 off Amazon.

Reddit · r/CreditCards · Sep 2, 2022 · summarized

Positive

Uses the Equinox, Hulu and Uber credits easily in the city.

Reddit · r/churning · Jul 6, 2021 · summarized

Positive

Covered their whole family's Clear memberships with the Platinum credit.

Reddit · r/amex · May 1, 2020 · summarized

Positive

Found the pandemic credits a fantastic offset to the Platinum's fee.

Reddit · r/churning · Jul 12, 2019 · summarized

Positive

The Amex Platinum Uber credit offsets real Uber and Uber Eats spending for them.

Reddit · r/churning · Oct 30, 2017 · summarized

Positive

The Platinum gets the best Amex Offers of their five or six Amex cards.

Reddit · r/churning · Oct 30, 2017 · summarized

Negative

Amex Offers on the Platinum skew to high-end stores and restaurants they never use.

Reddit · r/churning · May 10, 2017 · summarized

Positive

Got the full 100k Platinum bonus with no manufactured spending.

Reddit · r/churning · Mar 6, 2017 · summarized

Negative

Cancelling the Platinum because the Sapphire Reserve earns faster, with easier service and a lower fee.

Reddit · r/churning · Mar 6, 2017 · summarized

Positive

Confirmed 5x points on airline-direct tickets and Delta eGift cards.

Reddit · r/churning · May 12, 2016 · summarized

Positive

Airline credit test through the MPX app was reimbursed within days.

Reddit · r/churning · May 10, 2016 · summarized

Positive

Paid for two Global Entry applications and got two $100 statement credits.

Reddit · r/churning · Oct 6, 2015 · summarized

Positive

A $200 airline gift card purchase was reimbursed four days later.

Common questions about American Express The Platinum Card from American Express

What do customers say about American Express The Platinum Card from American Express?

Customers who travel or live in cities say the lounges, Fine Hotels stays and credits (Uber, Resy, airline, Lululemon) outweigh the high annual fee. Others call it a coupon book that is hard to use and poor for everyday earning. Lounge crowding and recent hotel credit changes bothered some.

Is American Express The Platinum Card from American Express worth it?

Of the 721 reviews with a clear verdict, 69% are positive, 11% mixed and 20% negative. The praise mentioned most is great travel perks. The most common complaint is poor support.

What are the most common complaints about American Express The Platinum Card from American Express?

The complaints reviewers mention most: poor support (11 reviews), hard to redeem (9 reviews) and buggy app (1 review). For example: Amex clawed back their Amex Platinum signup bonus over an unexplained refund, and five reps could not say why.

Where do these American Express The Platinum Card from American Express reviews come from?

721 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.

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