Reddit · r/churning · Oct 20, 2025
MixedSummary of a Reddit comment
A Resy credit needed several support chats before it posted.
American Express The Platinum Card from American Express Reviews
Ranked #1 in Travel cardsTravel rewards card
Lounges and hotel stays outweigh the fee for frequent travellers; others call it a coupon book.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (720)
Add your reviewShowing 75 reviews mentioning helpful support Show all
Reddit · r/amex · Sep 25, 2025
PositiveSummary of a Reddit comment
Values the Platinum for reliable approvals and support when things go wrong while traveling.
Reddit · r/CreditCards · Sep 21, 2025
PositiveSummary of a Reddit comment
The extended warranty and protections have saved them money on electronics and appliances.
Reddit · r/churning · Sep 19, 2025
PositiveSummary of a Reddit comment
A rep explained the credit timing and rebooking an FHR stay worked, at a better rate.
Reddit · r/ChaseSapphire · May 15, 2026
PositiveSummary of a Reddit comment
Keeps the Amex Platinum for its customer service and protections.
Reddit · r/CreditCards · Feb 5, 2026
PositiveSummary of a Reddit comment
Values the Platinum's customer service and peace of mind on big purchases.
Reddit · r/CreditCards · Sep 21, 2025
PositiveSummary of a Reddit comment
Uses the Platinum for most spending for Amex support and insurance.
Reddit · r/amex · Sep 13, 2025
PositiveSummary of a Reddit comment
Stays with the Platinum mainly for its protection benefits.
Reddit · r/CreditCards · Sep 1, 2025
PositiveSummary of a Reddit comment
Amex has always refunded the FHR price difference when they found a lower rate.
Reddit · r/amex · Jun 21, 2025
PositiveSummary of a Reddit comment
Amex handled a lost wallet abroad and a rental damage claim with no deductible.
Reddit · r/ChaseSapphire · Jun 8, 2025
MixedSummary of a Reddit comment
Holds both cards; the Platinum has better service and lounges but credits take more effort.
Reddit · r/ChaseSapphire · Feb 5, 2025
PositiveSummary of a Reddit comment
Prefers Amex lounges, insurance and purchase protection; Amex solves charge problems.
Reddit · r/ChaseSapphire · Nov 12, 2025
PositiveSummary of a Reddit comment
Amex insurance claims are processed easily and the Platinum's perks beat the Sapphire Reserve's.
Reddit · r/ChaseSapphire · Oct 3, 2025
PositiveSummary of a Reddit comment
Gets human help easily with Amex FHR.
Reddit · r/churning · Oct 3, 2025
PositiveSummary of a Reddit comment
Amex manually applied a missing Oura credit after a chat.
Reddit · r/amex · Sep 25, 2025
PositiveSummary of a Reddit comment
Return protection alone more than pays for their card each year.
Reddit · r/ChaseSapphire · Aug 14, 2025
PositiveSummary of a Reddit comment
Finds Amex much more responsive on claims than Chase.
Reddit · r/ChaseSapphire · Aug 13, 2025
PositiveSummary of a Reddit comment
Uses many Platinum credits and says Amex has always treated them well.
Reddit · r/amex · Dec 24, 2023
MixedSummary of a Reddit comment
Finds benefits annoying but cell phone insurance paid a $500 claim.
Reddit · r/amex · Jul 23, 2023
PositiveSummary of a Reddit comment
Extended warranty replaced a fridge that failed just after the manufacturer warranty.
Reddit · r/amex · Mar 6, 2023
PositiveSummary of a Reddit comment
Values the travel insurance, made a COVID claim, and enjoys a yearly FHR stay.
Reddit · r/amex · Mar 6, 2023
PositiveSummary of a Reddit comment
Likes return protection and upgrades, and uses most credits.
Reddit · r/amex · Mar 6, 2023
PositiveSummary of a Reddit comment
Protections, lounges and elite statuses make it worth it.
Reddit · r/CreditCards · Jul 5, 2021
PositiveSummary of a Reddit comment
Is keeping the Platinum after the price hike for its good customer service.
Reddit · r/amex · May 1, 2020
PositiveSummary of a Reddit comment
Purchase protection and a tow refund covered their Platinum's value in earlier years.
Reddit · r/churning · Jun 20, 2018
PositiveSummary of a Reddit comment
Took four retention calls but finally got 30k points instead of a $300 credit.
Reddit · r/churning · Jan 10, 2018
MixedSummary of a Reddit comment
Uber credit failed to apply and customer service gave a $15 statement credit.
Reddit · r/churning · Oct 12, 2017
PositiveSummary of a Reddit comment
Appreciates Amex concierge and service and plans to keep the Platinum for elite status and credits.
Reddit · r/amex · Sep 17, 2023
PositiveSummary of a Reddit comment
Keeping the Platinum because it benefits them tremendously and loves Amex service and protections.
Reddit · r/amex · Sep 16, 2023
PositiveSummary of a Reddit comment
Purchase protection fully credited a camera that went overboard.
Reddit · r/amex · Sep 16, 2023
PositiveSummary of a Reddit comment
Amex helped with flight cancellations and lost items; service is top notch.
Reddit · r/personalfinance · Sep 14, 2023
PositiveSummary of a Reddit comment
Finds the Amex Platinum's fee steep but has had better merchant-dispute experiences with Amex than with Chase, and finds lounge access solid.
Reddit · r/amex · Jul 24, 2023
PositiveSummary of a Reddit comment
Uses the Platinum for almost everything and values its service and insurance.
Reddit · r/amex · Jul 24, 2023
PositiveSummary of a Reddit comment
Puts big purchases on the Platinum and has never lost an Amex dispute.
Reddit · r/amex · Jul 23, 2023
PositiveSummary of a Reddit post
Amex quickly disputed a fridge after the delivery flooded their home, and later ruled in their favor.
Reddit · r/personalfinance · Jul 27, 2022
PositiveSummary of a Reddit comment
Amex refunded a bad Airbnb stay right away and the concierge rebooked them.
Reddit · r/amex · Dec 4, 2021
PositiveSummary of a Reddit comment
Uses the Platinum as their only card for its excellent customer service.
Reddit · r/churning · Dec 13, 2017
PositiveSummary of a Reddit comment
Retention offered 30k points with no spend after they cited the Sapphire Reserve.
Reddit · r/churning · Mar 2, 2017
PositiveSummary of a Reddit comment
Concierge found a hotel room when every nearby hotel was sold out during an airport strand.
Reddit · r/churning · Mar 2, 2017
PositiveSummary of a Reddit comment
Concierge rep was the most informed and empowered they had spoken to when getting Hamilton tickets.
Common questions about American Express The Platinum Card from American Express
What do customers say about American Express The Platinum Card from American Express?
Customers who travel or live in cities say the lounges, Fine Hotels stays and credits (Uber, Resy, airline, Lululemon) outweigh the high annual fee. Others call it a coupon book that is hard to use and poor for everyday earning. Lounge crowding and recent hotel credit changes bothered some.
Is American Express The Platinum Card from American Express worth it?
Of the 720 reviews with a clear verdict, 70% are positive, 11% mixed and 20% negative. The praise mentioned most is great travel perks. The most common complaint is poor support.
What do people like about American Express The Platinum Card from American Express?
The praise reviewers mention most: great travel perks (122 reviews), great rewards (75 reviews) and helpful support (18 reviews). For example: Has never been turned away from a Centurion lounge with their Amex Platinum; the longest wait was 15 minutes.
What are the most common complaints about American Express The Platinum Card from American Express?
The complaints reviewers mention most: poor support (11 reviews), hard to redeem (9 reviews) and buggy app (1 review). For example: Amex clawed back their Amex Platinum signup bonus over an unexplained refund, and five reps could not say why.
What does the signal score of 87 mean?
It's how well reviewed American Express The Platinum Card from American Express is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of American Express The Platinum Card from American Express?
Category: Travel rewards card. Type: Premium travel rewards charge card. Fees: $895 annual fee. Rates & rewards: 5x points on flights booked directly with airlines or Amex Travel (up to $500K a year) and on prepaid hotels via Amex Travel.
How does American Express The Platinum Card from American Express rank?
#1 in Best-Reviewed Travel Credit Cards 2026, ranked by real customer reviews.
Where do these American Express The Platinum Card from American Express reviews come from?
720 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.