American Express The Platinum Card from American Express Reviews

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Values the Platinum for reliable approvals and support when things go wrong while traveling.

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The extended warranty and protections have saved them money on electronics and appliances.

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A rep explained the credit timing and rebooking an FHR stay worked, at a better rate.

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Keeps the Amex Platinum for its customer service and protections.

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Values the Platinum's customer service and peace of mind on big purchases.

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Uses the Platinum for most spending for Amex support and insurance.

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Stays with the Platinum mainly for its protection benefits.

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Amex has always refunded the FHR price difference when they found a lower rate.

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Amex handled a lost wallet abroad and a rental damage claim with no deductible.

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Prefers Amex lounges, insurance and purchase protection; Amex solves charge problems.

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Amex insurance claims are processed easily and the Platinum's perks beat the Sapphire Reserve's.

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Gets human help easily with Amex FHR.

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Amex manually applied a missing Oura credit after a chat.

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Return protection alone more than pays for their card each year.

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Finds Amex much more responsive on claims than Chase.

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Uses many Platinum credits and says Amex has always treated them well.

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Extended warranty replaced a fridge that failed just after the manufacturer warranty.

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Values the travel insurance, made a COVID claim, and enjoys a yearly FHR stay.

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Likes return protection and upgrades, and uses most credits.

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Protections, lounges and elite statuses make it worth it.

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Is keeping the Platinum after the price hike for its good customer service.

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Purchase protection and a tow refund covered their Platinum's value in earlier years.

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Took four retention calls but finally got 30k points instead of a $300 credit.

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Appreciates Amex concierge and service and plans to keep the Platinum for elite status and credits.

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Keeping the Platinum because it benefits them tremendously and loves Amex service and protections.

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Purchase protection fully credited a camera that went overboard.

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Amex helped with flight cancellations and lost items; service is top notch.

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Finds the Amex Platinum's fee steep but has had better merchant-dispute experiences with Amex than with Chase, and finds lounge access solid.

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Uses the Platinum for almost everything and values its service and insurance.

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Puts big purchases on the Platinum and has never lost an Amex dispute.

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Amex quickly disputed a fridge after the delivery flooded their home, and later ruled in their favor.

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Amex refunded a bad Airbnb stay right away and the concierge rebooked them.

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Uses the Platinum as their only card for its excellent customer service.

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Retention offered 30k points with no spend after they cited the Sapphire Reserve.

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Concierge found a hotel room when every nearby hotel was sold out during an airport strand.

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Concierge rep was the most informed and empowered they had spoken to when getting Hamilton tickets.

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Lounge access and concierge help with a tow and a Vegas room make them lean toward keeping the card.

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Concierge called back unprompted to make sure they did not miss the Hamilton tickets.

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Concierge landed great Tokyo reservations only five days before a trip.

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Lounges, travel perks and excellent service make it worth it despite unused credits.

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A return protection claim was approved within hours.

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The concierge rebooked an anniversary stay with an upgrade and champagne.

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Amex handled a rental car damage claim and rebooked them during a hotel strike.

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Amex covered the rest of a stroller Delta broke because the flight was on the Platinum.

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Cell phone protection paid out on their daughter's phone repairs.

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Travel and purchase protection have saved them thousands.

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Rental and cell phone insurance alone make the card worth it; used both easily.

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Concierge got concert tickets after the pre-sale had ended.

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Got paid on phone and travel insurance claims in the first year.

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Would keep it for airline perks, cell phone insurance and purchase protection alone.