Travel rewards card
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 5 reviews mentioning poor support Show all
Reddit · r/CreditCards · Aug 5, 2025
NegativeSummary of a Reddit post
They held the Explorer about three years but barely used it, downgraded to Gateway, then upgraded again and was surprised by the higher annual fee; customer service said they could not do anything about the fee.
Reddit · r/CreditCards · Oct 31, 2026
NegativeSummary of a Reddit comment
They opened their United Explorer card in early September and hit the spend requirement within days, but the authorized user bonus miles still had not posted weeks later.
Reddit · r/CreditCards · Jan 23, 2026
NegativeSummary of a Reddit post
They applied for the United Explorer at United checkout and were approved, but the card details could not be used for the ticket purchase as promised, and neither Chase nor United offered a fix.
Reddit · r/personalfinance · Jan 23, 2026
NegativeSummary of a Reddit post
They were first denied the United Explorer despite excellent credit and were approved only after reconsideration, which took long holds, unreturned calls and what they describe as dysfunctional service.
Reddit · r/CreditCards · Mar 26, 2025
NegativeSummary of a Reddit comment
They called to downgrade the Explorer to the Gateway card and were told to call back in two weeks because of a system error. They doubt the excuse and are done with the card issuer.
Of the 56 reviews with a clear verdict, 38% are positive, 36% mixed and 27% negative. The praise mentioned most is great travel perks. The most common complaint is poor support.
The praise reviewers mention most: great travel perks (12 reviews), easy to cancel (2 reviews) and great rewards (2 reviews). For example: Monthly rideshare credit works nicely by buying Uber gift cards through the MileagePlus X app to stack miles.
The complaints reviewers mention most: poor support (5 reviews), buggy app (1 review) and hard to cancel (1 review). For example: They opened their United Explorer card in early September and hit the spend requirement within days, but the authorized user bonus miles still had not posted weeks later.
It's how well reviewed Chase United Explorer Card is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Travel rewards card. Type: Airline credit card. Fees: $0 intro annual fee for the first year, then $150. Rates & rewards: 9x total miles on eligible United flights; 3x on other eligible United purchases; 2x on dining and hotels booked direct; 1x on all other purchases.
56 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.