Brokerage
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 6 reviews mentioning helpful support Show all
Reddit · r/personalfinance · Nov 8, 2026
PositiveSummary of a Reddit comment
They have used E*TRADE for over two decades with no problems, finding support responsive and accurate the few times they needed it, and they handle most things in the app or on a laptop.
Reddit · r/personalfinance · Nov 7, 2026
PositiveSummary of a Reddit comment
They opened an E*TRADE account for a sign-up bonus, had trouble logging in, and found the support agent they called very helpful. They received the bonus afterward.
Reddit · r/fidelityinvestments · Nov 14, 2024
PositiveSummary of a Reddit comment
They keep accounts at both E*TRADE and Fidelity and report great customer service from each. They like the free checking, savings and worldwide ATM fee refunds that come with E*TRADE.
Reddit · r/Bogleheads · Feb 18, 2026
PositiveSummary of a Reddit comment
They moved their accounts to E*TRADE after a Fidelity login problem. Calls reached a human, which helped with a transfer from Betterment, and reps shared promos and tips; they are satisfied so far.
Reddit · r/fidelityinvestments · Nov 9, 2024
PositiveSummary of a Reddit comment
They find E*TRADE phone hold times usually under a minute, which runs against the common complaints. They would only consider Fidelity if it offered a WebSockets API and a more finished Active Trader Pro.
Reddit · r/fidelityinvestments · Nov 7, 2024
PositiveSummary of a Reddit comment
They use both E*TRADE and Fidelity in this comparison of the two and say both are great with chat support, so they had no complaints about service.
Of the 39 reviews with a clear verdict, 33% are positive, 10% mixed and 56% negative. The praise mentioned most is reliable. The most common complaint is poor support.
The praise reviewers mention most: reliable (5 reviews), easy to use (4 reviews) and helpful support (4 reviews). For example: Clean interface and mobile app outperform Fidelity in daily use, though order routing steers trades to market makers instead of auto-rolling treasuries.
The complaints reviewers mention most: poor support (11 reviews), slow transfers (4 reviews) and account frozen (2 reviews). For example: Closing an inactive account and transferring the remaining balance drags on for months despite forty-minute security verification calls.
It's how well reviewed E*TRADE is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Brokerage. Type: Brokerage account. Fees: $0 commissions for online US-listed stock, ETF, mutual fund and options trades (exclusions apply).
39 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.