Brokerage
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 1 review mentioning poor support Show all
Reddit · r/personalfinance · Nov 7, 2026
MixedSummary of a Reddit comment
They had never needed customer service until opening E*TRADE, where verification problems and an unverifiable phone number meant a long wait for manual review before getting online access. They say it is fine now.
Of the 39 reviews with a clear verdict, 33% are positive, 10% mixed and 56% negative. The praise mentioned most is reliable. The most common complaint is poor support.
The praise reviewers mention most: reliable (5 reviews), easy to use (4 reviews) and helpful support (4 reviews). For example: Clean interface and mobile app outperform Fidelity in daily use, though order routing steers trades to market makers instead of auto-rolling treasuries.
The complaints reviewers mention most: poor support (11 reviews), slow transfers (4 reviews) and account frozen (2 reviews). For example: Closing an inactive account and transferring the remaining balance drags on for months despite forty-minute security verification calls.
It's how well reviewed E*TRADE is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Brokerage. Type: Brokerage account. Fees: $0 commissions for online US-listed stock, ETF, mutual fund and options trades (exclusions apply).
39 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.