Fidelity Brokerage Account Reviews

Started at Vanguard for simple set-and-forget investing but moved most finances to Fidelity as things got more complex, for its extra services and a better customer service experience.

Switched from Vanguard and finds Fidelity much more user friendly, with great customer service and a much better app than Vanguard's.

Over 20 years with Fidelity, with a few hiccups but very good customer service, an interface, trainings and live events they like, rating it 9.5 out of 10.

They switched to Fidelity from Schwab about a year ago and are happy with the move, in particular praising the customer service they have received at Fidelity.

Moved everything from Schwab to Fidelity, finds the CMA great, keeps Merrill only for the BofA bonus, and gets great customer service, buying fractional Vanguard ETFs at Fidelity.

Finds Fidelity has usually stellar customer service, nearly every account type under one roof, and low or no fees, after leaving Vanguard.

Holds both firms but finds Fidelity service far better: chat answers immediately while Vanguard takes a week; free advising for premium customers can occasionally become a sales job.

Meets a free Fidelity advisor about once a year as a DIY investor; the team respects that and has never been pushy.

Long-time Fidelity customer who does not use its management services and meets the free advisor twice a year; finds him helpful and not pushy about selling anything.

Keeps all tax-advantaged accounts at Fidelity and a brokerage at E-Trade, saying E-Trade has the best interface but Fidelity's customer service is far better and it would be the one choice.

After two weeks and over ten hours E*Trade could not transfer an inherited IRA from a Morgan Stanley managed account, Fidelity completed it seamlessly in two days with a knowledgeable agent.

Moved six accounts to Fidelity over two years, starting with an old 401k, finds the staff extremely helpful and the website among the best, and earns 2% on a Fidelity credit card for household spending.

After transferring money into a brokerage account from an old work account, got a call the same day from a Salt Lake City advisor who has kept in contact since; calls it pretty good service.

Brand new to investing, a Fidelity rep spent 45 minutes explaining sectors, index funds versus mutual funds versus ETFs and diversification and walked them through the website; years later they use it easily.

Rating Fidelity's service 11/10 for a clear US-based call about rolling an old 401k into a Fidelity IRA, versus the old provider ADP whose overseas rep was hard to understand.

Called about a retirement account and the agent was extremely helpful and friendly, apologized for questions she could not answer, and stayed on the line 20 to 25 minutes, unlike the previous plan provider.

Has used Vanguard, Fidelity, Schwab and Merrill and rates Fidelity's interface best, and has been happy with Fidelity's phone customer service whenever they have called.

Uses both brokers, finding Schwab's trading platform far superior but Fidelity's execution better and its customer service more helpful, with the automatic cash sweep as the tie-breaker.

Finds Fidelity customer service better and likes the cash sweep since they rarely watch idle cash, compared with Schwab's tiny interest.

All-in with Fidelity, which provides everything needed and nothing unneeded; says its customer service is the best of any company they have dealt with, even if short-term trading may be better elsewhere.

Consolidating most accounts to Fidelity from E-Trade and Wealthfront because it does it all, with top notch customer service and an intuitive, easy to use interface.

Forty-plus years with Fidelity and a few at Schwab; rates Fidelity's customer service very good, with staff reachable by phone at 3am, and keeps it number one despite better hedging and short rates at Schwab.

Moved investments from various brokerages into Fidelity and then their three kids' brokerages too, about 25 accounts in all, citing great customer service and Fidelity crediting all the transfer fees.

Has had Fidelity since 2005 and rolled over a 401k, did Roth conversions and has an HSA; says the staff have been nothing but helpful and every experience has been positive.

After many years at Vanguard, tired of its crappy customer service and archaic operations, moved everything but the children's college funds to Fidelity, where every call reaches someone who knows exactly how to help.

Twenty-plus years with Fidelity holding cash, Roth, traditional IRA, HSA and brokerage there; never any issues and customer service is stellar.

Finds Fidelity customer service excellent and the family financial advisor top notch, with time for questions, never rushed and prompt responses.

Keeps most money at Fidelity across a CMA, taxable account, Roth and the credit card, has never had a customer service issue, and loves the cash sweep and free wires, though the CMA not working with Zelle is a drawback.

Very pleased with customer service after transferring several IRAs and a joint account; fired their financial planner and feels confident investing with Fidelity's assistance.

After working with Fidelity for years and firms like Capital Group, Schwab and T. Rowe, says Fidelity is by far the best for service, low fees and products.

More than 50 years with Fidelity and would choose it again in a heartbeat, rating its market information, education, customer service and trading expertise as first rate.

Trusts Fidelity and in nearly 40 years has never had a problem that customer service could not solve.

Thirty-plus years with Fidelity through employers; saw some shortcomings but the help desk addressed them, and consolidating accounts across Fidelity, Merrill and Schwab with Fidelity getting the lion's share.

Would pick Fidelity overall: buying and selling munis, treasuries and CDs is easy and customer service is first rate; the only complaint is the new desktop trade ticket and pre/post-market ticket.

Went from Robinhood to M1 Finance to Schwab to Fidelity and stayed for the ease of use and friendly, responsive customer service, feeling their assets are safe with a stable company.

Uses both Fidelity and Schwab, liking Fidelity's customer service and saying its app has improved greatly over the past couple of years; Schwab is kept for banking and thinkorswim.

Loves Fidelity's customer service, flexibility and security, saying even credit card problems are resolved nearly instantly with short waits; the only complaint is the lack of push notifications.

Loves Fidelity for fractional shares, a wide ETF range, and refunding transfer fees on transfers of $25K and over.

Merging old 401ks was easiest at Fidelity with nicer phone reps; only issue is no crypto account.

20-year customer with above-average support that looks out for them.

Finds Fidelity easy to use on site and app with really good customer service.

Comparing Fidelity with Merrill and E*TRADE, they say only Fidelity agents followed up on their own to update them on fee reimbursements they had negotiated.

Transferred accounts from Principal to Fidelity and the rep immediately credited the transfer and closure fees when told about them; has used Fidelity for about 15 years and is happy with them.

Was really pleased with Fidelity's customer service for the 401k at work, and so moved IRAs from Vanguard to Fidelity, also disliking Vanguard's new buy and sell flow; Fidelity refunded the $100 closure fee.

Runs all finances through Fidelity with a local credit union backup, rates Fidelity service the best, but stopped using the credit card because Elan's service is far worse.

Manages about 20 Fidelity accounts for family over 30 years, including HSAs, Roths and UTMAs, and calls it an amazing brokerage with great service, though the credit card did not work in Quicken.

Reactivating old accounts at the big three after coming into money, only Fidelity could verify them and made the process easiest, with amazing service reps.

They keep most of their money at Fidelity and praise its customer service and lack of gimmicks, saying some reps taught them a lot about personal finance. They only move money out for other brokers' transfer bonuses.

They couldn't exit a large floating-rate note elsewhere for months, then Fidelity quoted it in minutes and sold quickly. They also praise free wires and say concerns about Fidelity advisors are overrated.

As a self-directed investor in Fidelity's Private Client Group, they say their advisor never tried to sell them anything and calls go to a separate service team with short holds and polite, capable reps.

A new customer who uses Fidelity customer service often and finds it far better than Vanguard's, which could not resolve a simple matter for a tax client in hours.

Keeps the bulk of their money at Fidelity and finds its customer service superior to Vanguard's, while noting Fidelity Zero funds are not portable in a brokerage account and Vanguard may suit wealth management better.

Has had nothing but positive Fidelity service experiences, after Vanguard's slow, poor support during an account-creation glitch pushed them to try Fidelity.

Recently switched from Vanguard to Fidelity, which reimbursed Vanguard's $100 transfer fees for Roth and rollover IRAs after a simple request, noting it requires about $25k transferred or already held.

They use Fidelity exclusively, finding it simple with a great learning section and intuitive app layout, and report only five-star interactions with its customer service.

Has been with Fidelity about 14 years, never gets sales calls, and found the rep who answered a question friendly and appreciative.

Uses both: Vanguard for its funds, but Fidelity for excellent customer service, a better web and app interface and a cash management account that pays bills and holds a 3.9% core position.

Customer since 1996 who values the brick-and-mortar offices; hand-delivered a paper form for refunding excess HSA contributions to a local service center.

Says Fidelity customer service is amazing and knows what it is doing, whereas reaching a knowledgeable rep at Vanguard's call center is hit or miss.

Left Vanguard after a problem went unresolved and moved to Fidelity, where reps were helpful during the transfer and the cash management account is replacing their Wells Fargo bank account.

Keeps Vanguard ETFs at Fidelity because the employer 401k is there; calls reach a human quickly, and setting up in-plan Roth conversions took about 20 minutes with a well-trained rep.

Keeps most money at Vanguard but got better service from Fidelity, which helped transfer foreign stock to a US account when Vanguard had blown them off on a large account.

Likes Fidelity's ease of use and found customer service surprisingly good on many occasions, after Vanguard's website failed and support could not help during an account opening.

Consolidated Schwab, Vanguard and bank accounts at Fidelity for faster service than Vanguard, a better website, a 4% cash position versus Schwab's 0.05%, and debit card and bill pay features.

Uses Fidelity for long-term investing (20-plus years) and Schwab for day trading; Fidelity's extended-hours support and ATP are weaker than Schwab's ToS, though both give great customer support.

After 20 years at Schwab moved all assets to Fidelity, finding the same US-based service with zero wait, an intuitive platform, a cash account investing in tax-free bond funds and a subreddit with minute-fast rep replies.

Prefers Fidelity a million times over Schwab, whose customer service stranded them abroad during a fraudulent card charge and was rude after the Ameritrade closure.

They found Fidelity's customer service awesome when they phoned about a Roth IRA transfer, describing the representative as patient and very helpful, and say Fidelity staff are also helpful on Reddit.

Says Fidelity's phone support is amazing, with knowledgeable, friendly reps, in stark contrast to the employer 401k at Vanguard where support is uninformed and gives a run-around.

First call to Fidelity on a Sunday afternoon reached a human who resolved the issue quickly and even gave a direct number for further help that day.

Self-manages accounts at Fidelity, finds the website easy with excellent reports, research and learning areas, and a recent advisor appointment was knowledgeable, courteous and helpful.

Has never had an issue Fidelity could not resolve, likes the cash back card integration with the CMA and the brokerage sweep, and that cash held as put collateral keeps earning interest; wishes it had API access.

Praises Fidelity customer service, saying they reach a real person on the phone within five minutes every time.

Has a Vanguard IRA and a Fidelity 401k, and also opened a Fidelity CMA and brokerage account because they value Fidelity's customer service.

Calls Fidelity's CMA a gamechanger and likes fractional ETFs, a good web UI and good support, seeing no reason for a US resident to use a different brokerage.

Smiles at FXAIX and SPAXX, finds Fidelity's people very helpful and the website easy to use, with no complaints.

Has been with Fidelity for years through a 401k and 403b, and after retiring got a Fidelity financial consultant, saying everything is coming together and they feel more relaxed and confident.

Has used all three big brokers and finds Fidelity's customer service very good, ranking Schwab's excellent and Vanguard's poor.

Newer to Fidelity after years at Vanguard and Schwab and says the experience is the best, feeling treated like a VIP and valuing security features like the money transfer lock.

After years at Scottrade, TD Ameritrade and Schwab where service kept dropping, returned to Fidelity with no regrets apart from too few offices, noting reps answer the phone 24/7/365.

Finds Fidelity amazing: professional phone support willing to help, outstanding support on the subreddit, secure systems with minor quirks, and an overall experience that beat other brokers they tried.

Moved an account from Wealthfront to Fidelity in kind and thinks Fidelity's customer service is top-notch.

As a high-net-worth client, was pleasantly surprised when Fidelity called and a rep walked them through turning off money lock to complete a custodial account transfer.

24 years with Fidelity and the best customer service in their opinion.

A Fidelity executive walked them through transferring their savings and they have never had a bad experience.

Nothing but great experiences and customer service; the app has bugged out a few times.

Can call Fidelity and get answers to obscure questions such as buying foreign shares in foreign currencies, and has a local office nearby.

Finds Fidelity stable with customer service that has always been top notch, like being checked into a fancy hotel.

Moved a brokerage account and a larger one from Vanguard to Fidelity and the customer rep reimbursed the transfer fees for both.

After moving their wife's accounts from Edward Jones to Fidelity, simply submitted the final statements showing the fee and Fidelity credited it back, which was pretty effortless.

Works in digital and often cites Fidelity as an example of outstanding UX, finding its online experience excellent and its in-person and phone service equally outstanding.

Spoke with the Fidelity CFA who kept calling and found him definitely helpful, with his back office helping with paperwork they had been avoiding.

Moved from Vanguard partly for the availability of Fidelity customer service, since Vanguard was always a pain to reach and had no chat feature.

Recently consolidated a large Vanguard IRA into Fidelity, which handled the whole transfer, reimbursed the Vanguard fees and offered a small financial incentive.

Fired their paid financial advisor after realizing Fidelity's own rep provides the same service for free, and says the rep has never pushed them to move money.

Has a Fidelity advisor assigned to the account based on size who helps with tech and non-tech support, setting up calls with affiliated advisors and performance reviews, at no cost and very conveniently.

Meets their Fidelity advisor quarterly for beneficiary setup, estate planning referrals, a financial plan and big-purchase help, and put a small part of the portfolio in an SMA for tax harvesting that is working well.

Meets with Fidelity several times a year without any AUM fees and finds them super helpful with no high-pressure sales tactics.

At 18 keeps a Roth IRA, Fidelity's cash account and an individual brokerage all in one place with no problems so far and 24/7 support.

A long-time Fidelity user who tried Robinhood and left over its confusing upsells, slow settlement and chat-only support, valuing Fidelity's immediately available deposits.

Gives Fidelity the edge on customer service, app and ease of use because a person answers when they call.

After a 45-day Robinhood lock, moved everything to Fidelity and says it is amazing on customer service, though they miss Robinhood's UI.

Went from Scottrade through TD Ameritrade to Schwab and then swapped to Fidelity, liking its site better and getting support from a real person quickly; keeps most investments there alongside Robinhood and SoFi.

Retired customer of 25 years at Vanguard and 30 at Fidelity who consolidated to Fidelity because its service handles rollovers and trusts far better than Vanguard did.

Invests in ETFs at Fidelity and has a CFP assigned to the account at no cost, available whenever they want and willing to spend as long as needed answering questions, unlike Vanguard where this requires a paid service.

Has never paid Fidelity for advice and says the advice has been rock solid.

Loves Fidelity and thinks it has the best customer support in the business.

Happy after worse platforms; a courtesy call on switching over was the icing on the cake.

Fidelity is awesome; the app and site are fine and phone support is truly excellent.

Forty-plus years; support line reps are professional, knowledgable and friendly.

Happy customer for decades with no issues and excellent support when needed.

Has accounts at both Fidelity and Schwab and finds Fidelity just better, with top notch support.

Called Fidelity twice for advice before managing their own money and found the advisors awesome and not pushy afterward.

Says their Fidelity advisor does not upsell them, and finds having someone to turn to valuable given a spouse who is financially illiterate.

A Fidelity advisor said her advice is free to keep customers happy and did not push managed services.

Happy with their Fidelity CFP, who gives limited advice with a very soft sell and suggested locking in CD rates when one matured.

Left Betterment when fees added up and its portfolio underperformed, and values Fidelity's customer service, free trades, fractional ETF auto-buys, checking product and bitcoin support.

Keeps all brokerage accounts but one at Fidelity with zero complaints, compared with a customer-service hell at Vanguard, and says auto-investing into ETFs has made it better still.

Ten years banking with Fidelity with one account for cash, funds and stocks, cash spread across partner banks for more insurance, ATM fees covered anywhere and arguably the best customer service, though it may not suit everyone.

Uses Fidelity, Schwab and Vanguard and finds Fidelity has an easy interface and great customer service, with NetBenefits making a 401k-to-IRA conversion easy, though its world stock fund has a high expense ratio.

They called Fidelity several times about broker data feeds and a rollover and found every rep friendly, helpful, knowledgeable and professional, so they chose to stay despite recent issues.

A Fidelity call about an idle IRA led to tripled returns; calls the firm among the most consumer friendly.

Calls Fidelity the best customer service they have dealt with and cannot think of a reason to look elsewhere, citing fractional shares and automatic ETF investing.

Calls Fidelity every two weeks to process a mega backdoor Roth rollover and says the calls are always simple and fast.

Switched from TD Ameritrade for the better SPAXX default cash position, instant deposits, better UI and support, including full-time staff answering questions on Reddit.

After Ameriprise, Wells Fargo, Schwab and Merrill, consolidated everything possible into Fidelity and finds its customer service unmatched and its website the best.

Both Fidelity and Schwab are great but Fidelity gave a nod for calling back almost immediately after a dropped call, which Schwab did not.

Has had four Fidelity accounts for decades, a mix of IRAs, a Roth and a general account, doing their own investing but meeting an assigned analyst annually who acts as a very helpful second set of eyes and warned them about risky holdings.

Keeps accounts at both Fidelity and Schwab; at Fidelity they have an assigned Financial Consultant with calls every six months and like Fidelity's UI and customer service.

All in on Fidelity and very happy, loving the UI and customer service, and finds Vanguard great at indexing but not beyond that.

Has an assigned rep due to account balance, who answers questions while they kindly refuse wealth management; after 25-30 years and five accounts at Fidelity they think it is the best brokerage firm.

Tried Vanguard, Fidelity and a bank brokerage and moved everything to Fidelity, whose customer service is top notch and website, though improvable, is far better than Vanguard's.

Moved to Fidelity for customer service, an easy interface for linking accounts and a one-stop shop with a 2% cash back CMA that acts like checking.

Used Fidelity's live chat for the first time two weeks after opening an account, and the rep immediately answered every question and cleared up their confusion about a Robinhood transfer fee.

Chose Fidelity as an all-in-one brokerage that doubles as checking, with US-based customer service, low or no fees and employer 401k and HSA support, plus an active Reddit presence.

Came to Fidelity looking for more interest on savings and likes its great customer service, free checks and wires, ATM fee reimbursement, SPAXX near 5% and the sign-up bonus.

Started at Fidelity for the 401ks and, after more research, grew to like it as a company and platform with good products, customer service and educational tools.

Says Fidelity's strongest point is customer service, which no one does better, with everything else basic in a way they love.

Called Fidelity's investment team before becoming a customer and got a solid answer without jumping through hoops, and cites customer service and reliability as reasons for choosing it.

With Fidelity for about 25 years, mostly in ETFs, and finds customer service very good and the website informative, keeping the family's eight accounts and one credit card there.

Likes Fidelity's good customer service, freedom compared with M1, lack of PFOF, and was pleasantly surprised it can be used like a checking account while holding money in a money market fund.

Finds the Fidelity website user friendly with lots of guidance on investment picks and customer service open after 5pm, but wishes it had an Acorns-style ETF robo option since Fidelity Go only uses mutual funds.

Has accounts at both Fidelity and Schwab and prefers Fidelity, citing familiarity with its website and customer service that has always been stellar for them.

Retired three years ago and calls Fidelity a godsend that set up investments giving a sense of security after screening various financial planners.

Uses both Schwab and Fidelity and lists Fidelity pros: better options approval levels, an automatic cash sweep around 5%, a wide fund range, a one-stop CMA that ties to Venmo and PayPal, and great customer service.

Loves Fidelity's customer service and online banking system and says it is the only discount brokerage with top notch customer service people.

Has had a very positive experience with Fidelity customer service, though has never tried Vanguard or Schwab to compare.

Buys and holds at Fidelity, likes linking external accounts for monitoring and budgeting, low fees and fantastic customer service.

Switched to Fidelity after Robinhood's blowup, likes the updated app, earns interest in SPAXX on a small balance, and finds Fidelity very good at explaining how things work.

Uses both Vanguard and Fidelity, giving Fidelity the advantage for better customer service, a far more user-friendly web interface and more tools, though both phone apps disappoint.