Fidelity Brokerage Account Reviews

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Moved from Schwab for a rep available anytime, but the advisor grew unhelpful with vague answers and later pushed an SMA three times after being told they were not interested, so they moved to a fee-based fiduciary.

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Nearly 20 years at Fidelity with most net worth there, but a routine transfer to the CMA was held 26 days without notice, leaving bills unpaid and meeting no empathy; moved everything to Schwab and is pleased with it.

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They call Fidelity Baskets horrible because some of their positions are stuck in limbo. They were told the engineering team would take about a week to respond.

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Long-time clients with a supposed advisor and team who never contacts them; zero contact is the worst experience in about 40 years with Fidelity.

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A customer since the 1990s who noticed a terrible drop in service after being dropped from the Private Client Group, with questions unanswered and promised callbacks that never came.

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Thinks Fidelity service beats Robinhood and Coinbase and is near Schwab, but at times got incorrect information and had to call several times to resolve a problem or two.

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Fidelity was always helpful and they moved most things over, but bad and conflicting information before and after a move was only clarified by a supervisor while secure messages went unanswered.

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Generally happy with Fidelity support but has learned not to take it as gospel after being told things in error, and says second-tier help is hard to reach.

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Support and ops were great about researching an unexplained old transfer fee, but the advisor they were sent to belittled their Boglehead investing strategy.

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After a parent's death it took over a month, two visits to different Fidelity offices and countless calls and emails to transfer an IRA to them, so they are moving it to another company.

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Fidelity is their least favorite of three brokers; a fraudulent debit charge on the cash account took months to recover and support was rude and bad on other calls, until they wrote the executive office.

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Deposit was held for a month after being told three days, with support unable to help and many others reporting similar holds, which pushed them to choose Vanguard.

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Was locked out of Fidelity for six weeks, lost money as a result, and split investments across two brokerages afterwards.

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Employer direct deposits were held two weeks in a row in the CMA, tying up thousands of dollars, so they returned to a real bank for spending.

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Called after hours about a possible phishing message and Fidelity locked all accounts and cards, cancelled pending bill payments and gave different answers on every follow-up call.

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Loves Fidelity but was locked out for two weeks during an investigation, which was nerve-wracking and is why they keep some money separate.

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Had Fidelity as a one-stop shop for years until it rolled out a 20-day hold with no prior notice, which showed it was no longer customer-service aligned.

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Fees and a very hard time closing the account; the agent would not let them move their investment.

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After a hacker bought worthless puts, Fidelity eventually made it right, but the fraud team seemed clueless about access from two IP addresses while the owner was abroad.

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Has Fidelity accounts only because of an employer 401k and cannot wait to close them, finding the site difficult and not intuitive and customer service middling, with no bank behind it.

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Two weeks of secure emails, four form submissions and phone calls have failed to get their retirement accounts unrestricted after a data-refresh letter in an obscure folder, with no email or text warning beforehand.

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After transferring in $100k, had a terrible customer service experience over an old 401k that was never fully closed, with about 10 cents left, and was told closing it would cost a $75 fee they had already paid.

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For several years has been unable to change the primary beneficiary online, getting an error each time, and also needs multiple tries to log in with the system reporting wrong credentials.

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Has held FXAIX for ten years but is cutting ties with Fidelity, citing a clunky user interface, poor IT, incompetent assistance and childish responses when closing accounts.

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Was burned badly by Fidelity over an IRS payment and no longer trusts it as a one-stop shop, though it has a good secondary credit card and a functional cash account with debit card.

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Likes Fidelity's platform but is fighting after it inappropriately disbursed their entire 457(b) from a previous employer without the 60-day decision window, with hours on the phone and a big tax hit looming.

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Says Fidelity is fine and has the easiest site to navigate, but its money market funds yield worst of the three and its advisors feel like an aggressively sales-driven team.

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They opened a Fidelity account but, after changing phone numbers, could not log in or verify it. Two calls to customer service confirmed only an in-person visit could unlock it, so they went elsewhere.

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Says deposits initiated from within Fidelity were put on hold last year for 10 days to a month due to security scams, while transfers started from the bank took at most three days.

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Moving most money from Fidelity to Schwab after noticing customer service slip over the past year, with inaccurate information and no urgency to solve problems caused by Fidelity's system limits; leaving only a small amount behind.

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Tried to set up an IRA with Fidelity and found customer service unhelpful, then got quick assistance at Schwab, where the IRA opened fast and the 401k rollover was easy.

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Living overseas, tried three times to withdraw from Fidelity, which needed to phone to verify identity but apparently could not place an overseas call; moved everything to Schwab once back in the States.

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Premier customer of 18 years who got a mailed notice that Fidelity was closing all accounts with no warning or explanation; can only sell or transfer out, and the Premier rep could not say what triggered it.

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Tried for weeks to open an account at Fidelity, talking to multiple support reps who filed several tickets without getting it done, then opened a Schwab account instead and calls Fidelity's customer service incompetent.

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After 40 years finds the new Trader Pro very user unfriendly, and says Fidelity told them they were out of luck on several complaints, so plans to close their accounts.

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A payroll direct deposit was held two weeks for fraud protection with no recourse, so after release they closed all Fidelity accounts except a 401k they are stuck with.

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A minor account name change took 15 minutes at Schwab, but Fidelity's branch forced a separate appointment a week later and the reps were rude and not punctual.

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Held a Fidelity account for about 18 years, but moving a 401k to an IRA took five weeks the first time and three weeks the second, unlike Schwab where problems were resolved the same day.

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A 401k to rollover IRA move within Fidelity became a runaround of repeated notarizations that were then left to expire, and only a transfer request from Schwab finally got the money out.

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Started with Fidelity after Vanguard, then had accounts locked for fraud over a transfer from their own bank, waited an hour on hold, and got access back after about three weeks without explanation.

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Fidelity held deposits for six weeks at a time and fractional shares vanished on transfer, so everything moved to Schwab with no regrets.

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Warns that Fidelity cancels and freezes accounts without any notice and then tells customers they have 30 days to transfer out, with protests going nowhere.

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Has both and finds Fidelity customer service far worse than Schwab's; after a nasty exchange with the active trading group, which would not match Schwab's per-contract fee, plans to close Fidelity and move to Robinhood.

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Prefers Schwab's trade ticket, and a Fidelity phone agent gave empty, noncommittal and likely incorrect answers on a straightforward account question.

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Heavy rapid day trading in one stock led Fidelity to permanently shut down their account without warning, though they say Fidelity has excellent price improvement.

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Has accounts at both and prefers researching on Fidelity, but finds Vanguard's service far more patient and says Fidelity customer service steered them toward high-cost actively managed funds.

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Liked getting ATM fees reimbursed overseas but dislikes the account overall; after reporting unauthorized card use and cancelling the card, got only one call and no follow-up on the dispute.

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Used both for years and closed Fidelity because Schwab has hands-down better customer service, gradually migrating everything there.

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Active Trader Pro does not save chart or configuration changes, and recently dividends were sent to cash instead of being reinvested; an issue reported over a year ago was never fixed.

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Says Fidelity customer service ends when the CMA has a problem because the banking is outsourced; they were bounced back and forth for a long time and moved banking elsewhere about ten years ago.