Brokerage
Highly rated service with everything in one place; a sizable minority report held transfers.
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 15 reviews mentioning poor support Show all
Reddit · r/fidelityinvestments · Oct 11, 2026
MixedSummary of a Reddit comment
Moved from Schwab for a rep available anytime, but the advisor grew unhelpful with vague answers and later pushed an SMA three times after being told they were not interested, so they moved to a fee-based fiduciary.
Reddit · r/fidelityinvestments · Oct 11, 2026
MixedSummary of a Reddit comment
Thinks Fidelity service beats Robinhood and Coinbase and is near Schwab, but at times got incorrect information and had to call several times to resolve a problem or two.
Reddit · r/fidelityinvestments · Oct 11, 2026
MixedSummary of a Reddit comment
Fidelity was always helpful and they moved most things over, but bad and conflicting information before and after a move was only clarified by a supervisor while secure messages went unanswered.
Reddit · r/fidelityinvestments · Oct 10, 2026
MixedSummary of a Reddit comment
Generally happy with Fidelity support but has learned not to take it as gospel after being told things in error, and says second-tier help is hard to reach.
Reddit · r/fidelityinvestments · Aug 27, 2026
MixedSummary of a Reddit comment
Loves Fidelity but was locked out for two weeks during an investigation, which was nerve-wracking and is why they keep some money separate.
Reddit · r/Schwab · May 28, 2026
MixedSummary of a Reddit comment
After a hacker bought worthless puts, Fidelity eventually made it right, but the fraud team seemed clueless about access from two IP addresses while the owner was abroad.
Reddit · r/Bogleheads · Mar 1, 2026
MixedSummary of a Reddit comment
Was burned badly by Fidelity over an IRS payment and no longer trusts it as a one-stop shop, though it has a good secondary credit card and a functional cash account with debit card.
Reddit · r/fidelityinvestments · Feb 22, 2026
MixedSummary of a Reddit comment
Says Fidelity is fine and has the easiest site to navigate, but its money market funds yield worst of the three and its advisors feel like an aggressively sales-driven team.
Reddit · r/fidelityinvestments · Jul 17, 2025
MixedSummary of a Reddit comment
Prefers Schwab's trade ticket, and a Fidelity phone agent gave empty, noncommittal and likely incorrect answers on a straightforward account question.
Reddit · r/Bogleheads · Jul 2, 2025
MixedSummary of a Reddit comment
Has accounts at both and prefers researching on Fidelity, but finds Vanguard's service far more patient and says Fidelity customer service steered them toward high-cost actively managed funds.
Reddit · r/Schwab · Feb 17, 2025
MixedSummary of a Reddit comment
Agrees with Fidelity's positives but is dipping into Schwab because the CMA is not a true FDIC checking account, check images fail on mobile, fraud holds are long, and card transactions are often rejected.
Reddit · r/fidelityinvestments · Dec 7, 2025
MixedSummary of a Reddit comment
Thought Fidelity was great versus Vanguard but dislikes the options approval process and slow fills.
Reddit · r/fidelityinvestments · Aug 25, 2023
MixedSummary of a Reddit comment
Fantastic until the account was locked for over a week with no reason; cleared with no explanation.
Reddit · r/fidelityinvestments · Aug 24, 2023
MixedSummary of a Reddit comment
Never had a deposit issue, but says Fidelity has a clear support model issue.
Reddit · r/Schwab · Jun 2, 2023
MixedSummary of a Reddit comment
Uses Schwab for taxable and Fidelity for retirement and would choose Schwab because Fidelity passed them to many different people on the rare occasions they needed to call.
Most customers rate the customer service highly and like having investing, cash and retirement accounts in one place, with the cash sweep earning interest. Many prefer it to Vanguard and Schwab. A sizable minority report transfers or deposits held for weeks, account locks, and a glitchy app.
Of the 807 reviews with a clear verdict, 62% are positive, 14% mixed and 23% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
The praise reviewers mention most: helpful support (122 reviews), easy to use (24 reviews) and reliable (15 reviews). For example: Called about an account issue and reached someone easy to talk to who resolved it in minutes with little wait.
The complaints reviewers mention most: poor support (82 reviews), buggy app (18 reviews) and account frozen (1 review). For example: Fraud department stonewalls and strings customers along; only going to a physical branch got things moving.
It's how well reviewed Fidelity Brokerage Account is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Brokerage. Type: Brokerage account. Fees: $0 commission for online US stock and ETF trades. Rates & rewards: Uninvested cash in SPAXX: 3.57% 7-day yield (as of Nov 5, 2026; variable; not FDIC-insured). Minimum: No minimum to open.
807 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.