Brokerage
Highly rated service with everything in one place; a sizable minority report held transfers.
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 1 review mentioning poor support Show all
Reddit · r/fidelityinvestments · Apr 2, 2024
PositiveSummary of a Reddit comment
Switched from Schwab after its T-bill auto rollover failed at a cost of several hundred dollars and reps shrugged it off; Fidelity's auto roll keeps them invested and SPAXX pays far more.
Most customers rate the customer service highly and like having investing, cash and retirement accounts in one place, with the cash sweep earning interest. Many prefer it to Vanguard and Schwab. A sizable minority report transfers or deposits held for weeks, account locks, and a glitchy app.
Of the 807 reviews with a clear verdict, 62% are positive, 14% mixed and 23% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
The praise reviewers mention most: helpful support (122 reviews), easy to use (24 reviews) and reliable (15 reviews). For example: Called about an account issue and reached someone easy to talk to who resolved it in minutes with little wait.
The complaints reviewers mention most: poor support (82 reviews), buggy app (18 reviews) and account frozen (1 review). For example: Fraud department stonewalls and strings customers along; only going to a physical branch got things moving.
It's how well reviewed Fidelity Brokerage Account is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Brokerage. Type: Brokerage account. Fees: $0 commission for online US stock and ETF trades. Rates & rewards: Uninvested cash in SPAXX: 3.57% 7-day yield (as of Nov 5, 2026; variable; not FDIC-insured). Minimum: No minimum to open.
807 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.