Monarch Reviews

Summary of a Reddit comment

An account dropped via Plaid and reconnecting made a duplicate; contacting Monarch is painful, with a reply after 24 hours and no response to the follow-up after 48 hours, and they want the user to fix the merge.

Summary of a Reddit comment

Has more issues per week with Monarch than during the whole time on Mint and Simplifi, always has multiple support tickets open, finds the AI chatbot customer service irritating, and would not recommend it now.

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Says nearly half their Monarch connections do not update, manual refreshes do not fix balances, and the refresh error has persisted three months, throwing off their reporting and consolidations.

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Calls Monarch worthless because customer service is nearly non-existent, with no live chat, a guaranteed 24-hour response delay and repeated questions, and accounts can delink or duplicate without warning.

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Had an account issue, but Monarch's Contact Us dialog hung because of an AI chatbot widget, and says a paid service should not make you go through an AI chatbot just to submit an issue.

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Submitted a recurring-expense bug over a year ago, is tired of the failure to fix it while a paid forecasting feature is added, and will cancel when the subscription ends.

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Says Monarch duplicated all their transactions, not just one card, and support told them to manually delete duplicates for months, while a paid upgrade is pushed on an app they say is broken.

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Has had a support ticket open for over a year trying to get a Raymond James account working in Monarch, while the company launches a new 300 dollar tier.

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Says they have religiously opened cases whenever an account will not reconnect or sync, but after all the back and forth and time wasting the issues remain, and accounts go offline for extended periods.

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Had continual issues staying in sync with their bank over the last year, found no real support, and reverted to manually transcribing transactions, calling Monarch about as useful as Excel.

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Says many of their 30+ Monarch connections need regular resetting, deleting and setting up again plus support tickets, a stark contrast to Mint, which ran 10 years with hardly any handholding.

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Has struggled with transactions not syncing and disconnections for so long, finds Monarch support pretty bad with slow, unclear replies and no updates, and will cancel within a week.

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Hit a bug duplicating every Amex transaction across two cards on one account and says engagement with Monarch support has been mostly deflective rather than solving problems.

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Has had a ticket open for over a month about missing USAA transactions and questions how the company only just found out about the issue.

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Monarch is no longer syncing their main bank account or HSA, and a ticket was opened but there has been no resolution.

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Put in two support requests to update an aggregator link for a DC 529 plan and was blown off both times, with data stale since September 2024 and no indication the app fails to connect.

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Came from Mint and says Monarch in its current form works worse, after hours of support calls and emails, wanting non-Vanguard and non-Fidelity accounts to show holdings and history.

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Has gone back and forth with bots for over a month trying to cancel their Monarch membership, with no phone number to call.

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Has tracked Monarch for over a year and keeps having to manually re-add missing transactions, plus duplicates; two support tickets were closed with a report-to-the-data-broker response.

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A Canadian user not enjoying Monarch: connections constantly drop, transactions fail to update, accounts are missing, and bug reports lead to requests for more information and no fix; they will leave in January.

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Says Monarch cannot consistently handle accounts needing two-step authentication; after multiple tickets support just says to delete and re-import the account, so they update loan balances manually.

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Tried Monarch and says support was unhelpful and would not even respond to their ticket.

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Says their institution keeps not showing transactions despite being re-added, with no solution offered beyond a resync, and will likely not renew.

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Says Monarch support is next to hopeless, responding to a simple issue with a boilerplate, irrelevant reply, forcing them to recreate two accounts and recategorize transactions, which they will remember at renewal.

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Reported that Monarch would not list a savings account to sync with a new goal, and days later the customer service rep asked for information already provided, then stopped responding after they pointed it out.

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Gets an error connecting an Amex card to Monarch via all three connection platforms, calls the Amex connection vitally important, and has a support ticket open but things have been slow.

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Is missing a month of transactions from primary bank accounts while the connection status says healthy, and says customer support has not been helpful, with a ticket open a week without a meaningful response.

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Cannot sync a mortgage and an Amex HYSA and sees duplicates of almost all transactions; support only gives an AI robot, and they expected human help from a paid service.

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Posted about Chase accounts being lumped together in Monarch; a Reddit user solved it, but they got only bot-generated emails from Monarch that failed to address the issue.

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Says Monarch truncates their bank transfer descriptions, which was never an issue in Mint, support has given them the runaround, and after paying for a year they find the service unusable.

Summary of a Reddit comment

Says their interactions with Monarch support have been Mint-tier at best, dismissive and not answering questions.