Budgeting app
Mint-style overview that many moved to from Mint, YNAB or Copilot; accounts that stop syncing.
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 1 review mentioning helpful support Show all
Reddit · r/MonarchMoney · Jun 9, 2024
MixedSummary of a Reddit comment
Wants Monarch to succeed and says support is always responsive with recurring issues, but a couple of months in is frustrated by missing transactions and fintech accounts that take days to update.
Customers like the interface, reporting and Mint-style overview, and many moved from Mint, YNAB or Copilot. The most common complaints are accounts that stop syncing and slow support, plus higher pricing and budgeting that some find less hands-on than YNAB. Experience depends on the banks connected.
Of the 514 reviews with a clear verdict, 53% are positive, 14% mixed and 33% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
The praise reviewers mention most: helpful support (8 reviews) and easy to use (3 reviews). For example: Has found Monarch works well, with customer service replying in under 12 hours, and is extremely satisfied.
The complaints reviewers mention most: poor support (25 reviews) and buggy app (1 review). For example: Says their interactions with Monarch support have been Mint-tier at best, dismissive and not answering questions.
It's how well reviewed Monarch is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Budgeting app. Type: Budgeting and net-worth app. Fees: Core $99.99 a year or $14.99/month; Plus $199 a year.
514 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.