Reddit · r/CreditCards · Oct 14, 2026
MixedSummary of a Reddit comment
Used the Double Cash for years, liking no exclusions but finding Citi security and pop-up ads annoying.
Citi Double Cash Reviews
Cash-back card
Simple flat-rate catch-all that many keep for years; the main gripe is Citi customer service.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Often liked
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (147)
Add your reviewShowing 13 reviews mentioning great rewards Show all
Reddit · r/CreditCards · Oct 12, 2026
MixedSummary of a Reddit comment
Has the Double Cash but sock drawered it after getting the Robinhood Gold card.
Reddit · r/CreditCards · Mar 21, 2026
MixedSummary of a Reddit comment
Double Cash has been the go-to card for years but rewards are now being reduced.
Reddit · r/CreditCards · Feb 24, 2026
MixedSummary of a Reddit comment
Has the Citi Double Cash but rarely uses it now that they prefer the Fidelity card.
Reddit · r/CreditCards · Oct 5, 2025
MixedSummary of a Reddit comment
Double Cash was the answer in the past with the Rewards+ bonus but now leaning toward Chase UR.
Reddit · r/CreditCards · Feb 16, 2023
MixedSummary of a Reddit comment
Switched from the Double Cash to Alliant for 2.5% back and no foreign fee.
Reddit · r/CreditCards · Feb 5, 2022
MixedSummary of a Reddit comment
Moved to SoFi's 2% card because the Double Cash charges foreign transaction fees.
Reddit · r/CreditCards · Oct 29, 2023
MixedSummary of a Reddit comment
Barely uses the Double Cash now because it is not as good, though they like the colors.
Reddit · r/CreditCards · Apr 30, 2023
MixedSummary of a Reddit comment
Says the Double Cash was good once but they rarely use it now.
Reddit · r/CreditCards · Jul 16, 2022
MixedSummary of a Reddit post
Held the Double Cash seven years but moved it to the sock drawer to chase sign-up bonuses.
Reddit · r/CreditCards · Feb 6, 2022
MixedSummary of a Reddit comment
Uses the Double Cash for many bills and dislikes the move to ThankYou points.
Reddit · r/CreditCards · Apr 16, 2021
MixedSummary of a Reddit comment
Keeps the Double Cash only for its virtual card numbers.
Reddit · r/CreditCards · Nov 24, 2019
MixedSummary of a Reddit comment
Unhappy that Double Cash benefits were cut but says the card still has value for base spend.
Common questions about Citi Double Cash
What do customers say about Citi Double Cash?
Most customers use it as a simple flat-rate catch-all and keep it for years, with easy redemption and handy price protections. The main complaint is Citi customer service, especially fraud flags and disputes ruled for the merchant. Some also dislike benefits being cut, the shift to ThankYou points, and the foreign transaction fee.
Is Citi Double Cash worth it?
Of the 147 reviews with a clear verdict, 56% are positive, 13% mixed and 31% negative. The praise mentioned most is great rewards. The most common complaint is poor support.
What do people like about Citi Double Cash?
The praise reviewers mention most: great rewards (26 reviews), helpful support (4 reviews) and reliable (3 reviews). For example: Calls the Double Cash a great card for big purchases with quick redemption, though clunky website and no travel use.
What are the most common complaints about Citi Double Cash?
The complaints reviewers mention most: poor support (14 reviews). For example: Direct deposit redemption was repeatedly unavailable after required payments, and Citi support could not help.
What does the signal score of 76 mean?
It's how well reviewed Citi Double Cash is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Citi Double Cash?
Category: Cash-back card. Type: Flat-rate cash-back credit card. Fees: No annual fee. Rates & rewards: 2% cash back on purchases: 1% when you buy, 1% as you pay.
Where do these Citi Double Cash reviews come from?
147 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.