Reddit · r/personalfinance · Aug 28, 2025
PositiveSummary of a Reddit comment
Can cash out Double Cash rewards anytime in the app.
Citi Double Cash Reviews
Cash-back card
Simple flat-rate catch-all that many keep for years; the main gripe is Citi customer service.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Often liked
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (147)
Add your reviewShowing 24 reviews mentioning helpful support Show all
Reddit · r/CreditCards · Jun 3, 2026
PositiveSummary of a Reddit comment
Product change from the Double Cash took two minutes and worked perfectly.
Reddit · r/CreditCards · Jan 14, 2026
PositiveSummary of a Reddit comment
Citi was easy to work with on two unauthorized charges over six years.
Reddit · r/CreditCards · Oct 3, 2025
PositiveSummary of a Reddit comment
Citi resolved a fraudulent subscription charge on their card without trouble.
Reddit · r/churning · Jan 31, 2017
PositiveSummary of a Reddit comment
Spouse's first card started at a $3,000 limit and Citi raised it to $5,000 within a year.
Reddit · r/churning · Jan 10, 2017
PositiveSummary of a Reddit comment
Asked retention after the fee hit and was offered a product change to the Double Cash with the full fee refunded.
Reddit · r/CreditCards · May 13, 2024
PositiveSummary of a Reddit post
Citi offered a 10,000 point retention bonus when calling to close the Double Cash.
Reddit · r/CreditCards · Jun 20, 2022
PositiveSummary of a Reddit comment
Credit limit increase is a website button with an instant answer.
Reddit · r/CreditCards · Apr 11, 2021
PositiveSummary of a Reddit comment
Two disputes in four years were each credited back to the card the same day.
Reddit · r/personalfinance · Apr 15, 2019
PositiveSummary of a Reddit comment
Citi handled fraud on their Double Cash and overnighted a new card to their Hawaii hotel.
Reddit · r/personalfinance · Aug 16, 2017
PositiveSummary of a Reddit comment
A limit increase offer appeared online and was granted instantly.
Reddit · r/personalfinance · May 3, 2017
PositiveSummary of a Reddit comment
Redeeming Double Cash rewards is simple from the account webpage.
Reddit · r/churning · Apr 2, 2015
PositiveSummary of a Reddit comment
Product change to the Double Cash worked after calling; no hard pull and tenure carried over.
Reddit · r/CreditCards · Aug 18, 2022
PositiveSummary of a Reddit comment
Double Cash has been a go-to card for years and Citi handled a stolen card well.
Reddit · r/personalfinance · May 30, 2022
PositiveSummary of a Reddit comment
Years with the Double Cash, fast easy support and fraud resolved with no questions.
Reddit · r/personalfinance · May 30, 2022
PositiveSummary of a Reddit comment
Support is 24/7 and quick and does not second guess fraud claims.
Reddit · r/CreditCards · May 16, 2020
PositiveSummary of a Reddit comment
Limit increase request on the Double Cash raised it from $5,000 to $7,000.
Reddit · r/CreditCards · May 15, 2020
PositiveSummary of a Reddit comment
Requested a credit limit increase on the Double Cash and got $2,000 more instantly.
Reddit · r/CreditCards · Apr 24, 2020
PositiveSummary of a Reddit comment
Has had no issues with the Double Cash and Citi refunded a fraud case.
Reddit · r/personalfinance · Mar 26, 2019
PositiveSummary of a Reddit comment
Got a $300 hotel room reimbursed after cutting a trip short for a blizzard.
Reddit · r/churning · May 26, 2018
PositiveSummary of a Reddit comment
Used the Double Cash trip cancellation benefit after a medical emergency and got the trip cost back.
Reddit · r/churning · Mar 6, 2018
PositiveSummary of a Reddit comment
Citi insurance reimbursed a ruined speaker with just a form.
Reddit · r/churning · Apr 2, 2015
PositiveSummary of a Reddit comment
Product change to Double Cash went through with no problem.
Reddit · r/personalfinance · Sep 23, 2014
PositiveSummary of a Reddit comment
Converting to the Double Cash was quick and painless.
Common questions about Citi Double Cash
What do customers say about Citi Double Cash?
Most customers use it as a simple flat-rate catch-all and keep it for years, with easy redemption and handy price protections. The main complaint is Citi customer service, especially fraud flags and disputes ruled for the merchant. Some also dislike benefits being cut, the shift to ThankYou points, and the foreign transaction fee.
Is Citi Double Cash worth it?
Of the 147 reviews with a clear verdict, 56% are positive, 13% mixed and 31% negative. The praise mentioned most is great rewards. The most common complaint is poor support.
What do people like about Citi Double Cash?
The praise reviewers mention most: great rewards (26 reviews), helpful support (4 reviews) and reliable (3 reviews). For example: Calls the Double Cash a great card for big purchases with quick redemption, though clunky website and no travel use.
What are the most common complaints about Citi Double Cash?
The complaints reviewers mention most: poor support (14 reviews). For example: Direct deposit redemption was repeatedly unavailable after required payments, and Citi support could not help.
What does the signal score of 76 mean?
It's how well reviewed Citi Double Cash is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Citi Double Cash?
Category: Cash-back card. Type: Flat-rate cash-back credit card. Fees: No annual fee. Rates & rewards: 2% cash back on purchases: 1% when you buy, 1% as you pay.
Where do these Citi Double Cash reviews come from?
147 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.