Reddit · r/CreditCards · Feb 19, 2026
MixedSummary of a Reddit comment
Calls Citi mediocre on app and service but has kept the Double Cash over 20 years.
Citi Double Cash Reviews
Cash-back card
Simple flat-rate catch-all that many keep for years; the main gripe is Citi customer service.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Often liked
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (147)
Add your reviewShowing 4 reviews mentioning poor support Show all
Reddit · r/CreditCards · Oct 4, 2025
MixedSummary of a Reddit comment
Calls Citi customer service awful yet still rates Double Cash among the best catch-all cards.
Reddit · r/CreditCards · Jul 16, 2024
MixedSummary of a Reddit comment
After 12 years says Citi's poor-service reputation is real but nothing shocking next to competitors.
Reddit · r/churning · Jan 10, 2017
MixedSummary of a Reddit post
First Citi rep said a product change to the Double Cash needed an invitation, and a second rep eventually arranged it.
Common questions about Citi Double Cash
What do customers say about Citi Double Cash?
Most customers use it as a simple flat-rate catch-all and keep it for years, with easy redemption and handy price protections. The main complaint is Citi customer service, especially fraud flags and disputes ruled for the merchant. Some also dislike benefits being cut, the shift to ThankYou points, and the foreign transaction fee.
Is Citi Double Cash worth it?
Of the 147 reviews with a clear verdict, 56% are positive, 13% mixed and 31% negative. The praise mentioned most is great rewards. The most common complaint is poor support.
What do people like about Citi Double Cash?
The praise reviewers mention most: great rewards (26 reviews), helpful support (4 reviews) and reliable (3 reviews). For example: Calls the Double Cash a great card for big purchases with quick redemption, though clunky website and no travel use.
What are the most common complaints about Citi Double Cash?
The complaints reviewers mention most: poor support (14 reviews). For example: Direct deposit redemption was repeatedly unavailable after required payments, and Citi support could not help.
What does the signal score of 76 mean?
It's how well reviewed Citi Double Cash is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Citi Double Cash?
Category: Cash-back card. Type: Flat-rate cash-back credit card. Fees: No annual fee. Rates & rewards: 2% cash back on purchases: 1% when you buy, 1% as you pay.
Where do these Citi Double Cash reviews come from?
147 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.