Money transfer
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 8 reviews mentioning poor support Show all
Reddit · r/personalfinance · Oct 5, 2026
NegativeSummary of a Reddit comment
They bought Western Union money orders at Walmart and, when trying to get help, found the US phone lines automated and the chat only redirecting to those same numbers, calling the support useless.
Reddit · r/expats · Apr 21, 2026
NegativeSummary of a Reddit comment
They tried the suggested executive support email to fix their Western Union account verification problem, but after ten days the company still had not resolved it, leaving them stuck.
Reddit · r/personalfinance · Mar 12, 2026
MixedSummary of a Reddit comment
They requested a refund on a damaged Western Union money order and did eventually get paid, but it took a month or more and required rescanning high-resolution images after the first ones were rejected.
Reddit · r/personalfinance · Dec 11, 2024
NegativeSummary of a Reddit post
They sent a transfer to a family member abroad via Western Union from their bank, but a name typo made it bounce, and the refund never arrived. Western Union says it was returned, while the bank sees nothing.
Reddit · r/personalfinance · Mar 12, 2026
NegativeSummary of a Reddit comment
They bought money orders they did not use and found Western Union gave them the runaround on refunding them, with no human support available to help.
Reddit · r/personalfinance · Jan 14, 2026
NegativeSummary of a Reddit comment
They had a bad experience with a Western Union location in Kitchener and say the communication was very poor, which is why they strongly dislike the company.
Reddit · r/personalfinance · Oct 24, 2025
NegativeSummary of a Reddit post
They bought money orders through Western Union at Walmart, mailed a notarized refund request in June, and never got a refund or any reply. Phone support could not help without the money order numbers.
Reddit · r/personalfinance · Jun 8, 2025
NegativeSummary of a Reddit post
They tried to refund an old Western Union money order and got the run around online and by phone, with the company unable to show a status and claiming the state took it as unclaimed property.
Of the 16 reviews with a clear verdict, 13% are positive, 31% mixed and 56% negative. The praise mentioned most is reliable. The most common complaint is poor support.
The praise reviewers mention most: reliable (3 reviews), good exchange rate (1 review) and low fees (1 review). For example: They have sent money to family monthly through Western Union for about ten years and say they have never had any issues or been questioned about the transfers.
The complaints reviewers mention most: poor support (8 reviews) and slow transfers (3 reviews). For example: They bought money orders they did not use and found Western Union gave them the runaround on refunding them, with no human support available to help.
It's how well reviewed Western Union is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Money transfer. Type: International money transfer. Fees: Fees vary by country, channel and payment method; WU also earns on FX. Rates & rewards: My WU: 100 points per online transfer; 500 points = up to $2 off transfer fees.
16 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.