Marcus Online Savings Account

First withdrawal after 18 months triggered an identity-verification lock with no access and terrible phone support.

“The first time in a year and a half that I tried to take any money out they have locked my account.”

Withdrawal blocked and account frozen without explanation; about eight calls over three weeks.

“They blocked the withdrawal without letting me know the reason. They also froze my account, so I am not able to withdraw my money.”

Two weeks of customer care runaround trying to transfer money out with no progress.

“now 2 weeks into this same farce with Marcus customer care to transfer my money out and no progress has been made”

Nightmare experience trying to get Marcus to wire money to a brokerage.

“I also had a nightmare experience with Marcus and trying to get them to wire money to my brokerage. They are awful.”

Transfers from a joint HYSA to an account in the partner's name were declined over a name mismatch.

“their handling of joint accounts has been pathetic.”

Transfers out are declined and funds withheld without interest; support is lacking with long holds.

“I am also having issues transferring funds out of Marcus. They will decline the transfer and then withold the money without earning interest.”

Emergency and home savings at Marcus, wonderful with transfers and customer service.

“I park my emergency fund and home savings in Marcus. Have been wonderful with transfers and customer service.”

Zero complaints; boring website but transfers take about a day and no account freezes.

“I also use Marcus. Zero complaints. I mean seriously if I was going to nitpick it would be that their website is boring. When it comes to saving money I'm good with boring.”

Uses Marcus with no complaints; they raise rates to match competitors.

“I use Marcus as well. No complaints.”

Emergency and other savings at Marcus for a year with zero complaints.

“I have my emergency and other savings in Marcus, and have zero complaints.”

Painless, quick rate raises, and the website works fine on mobile without an app.

“Marcus has been painless. They raise the rate faster than I can keep track. I was initially put off by the lack of an app but later decided that didn't matter to me.”

Never had any issue with Marcus; likes the bare-bones website-only approach.

“I use Marcus by Goldman Sachs, and have never had any sort of issue. I've never had to deal with customer service, so I can't really say how they are.”

Much more pleasant than Capital One and clear about rate changes and why.

“Marcus overall has been a much more pleasant company to deal with. They make it clear when they are changing interest rates and why.”

Several years using Marcus HYSA and CDs with no complaints.

“I have been using Marcus for the past several years for their HYSA and CD's. No complaints at all.”

Account locked during a transfer out for not sending money back to its source; closed accounts after a nightmare.

“They locked my account and when I called they asked me “what are your savings goals with Marcus?” They said they locked my account because I wasn’t transferring the money”

Locked after transferring to a new unlinked account within three months of funding; unable to withdraw the rest.

“Marcus locked my account for that reason and told me "I cannot transfer into a new account within 3 months from when it was funded”

Account locked with no explanation; many hours on the phone over six months before getting access.

“I had a very similar situation. Account locked, no explanation. Spent many hours on the phone with them over 6 months before finally getting it back.”

Moved two large sums out of Marcus savings without any issue.

“Recently moved 2 large sums of our Marcus savings without any issue.”

Emergency fund at Marcus linked to checking elsewhere; best set-it-and-forget-it option at a reputable bank.

“Emergency fund is then stashed away at Marcus but linked to my Wells account so I can transfer funds if needed.”

Interface is awful but they keep top rates and ACH transfers have never been delayed.

“The new interface is awful, and the name had changed three times (GE Capital -> Goldman Sachs -> Marcus by Goldman Sachs), but this bank is diligent about maintaining the top interest rate.”

Several years with Marcus; the website has improved a lot and is very mobile friendly.

“been using Marcus for several years, and their website has gotten considerably better over time, and is very mobile friendly.”

Uses Marcus for the emergency fund, very happy with the website and app, and transfers out work fine.

“I use Marcus for my EF. Very happy with the website and app. No complaints, able to transfer money from them to my credit union with no problem.”

Marcus representatives have all been incredibly nice and apologetic while sorting out a transfer problem.

“Every single person I get at Marcus has been incredibly nice and apologetic.”

New HYSA was restricted days after the first deposit over suspicious logins that the user says were not theirs.

“A few days later, Marcus sent letters saying they needed me to call about my account and then that the account had been restricted.”

Small withdrawal repeatedly denied despite phone verification; now getting savings out of a nightmare of an account.

“They denied our withdrawal transaction, called us to verify the activity, then denied it again, called us again, denied it again.”

Ten-plus-year customer had the account restricted; hours on the phone with horrific customer service.

“Marcus customer for 10+ years and had my account restricted this week (or sooner? They never told me).”

Calls the experience shady and incompetent; account locked and customer service unable to return the funds.

“My experience with Marcus savings has truly been the epitome of shady, incompetent online banking.”

Has a Marcus account without issue.

“I have an account with them without issue.”

Three holds in a month and long calls with incompetent support; a withdrawal was reversed and funds held again.

“had holds on my account three times in the past month and have spent about 45 minutes total on the phone with these incompetent folks at Marcus TRYING to get my money.”

Had issues getting their money out and constant double talk from support, then pulled it all out.

“I would stay away from Marcus. We had issues getting our money and constant double talk.”

No issues in a few months; simple transfers in and out and an easy interface.

“I opened an account with Marcus 4-5 months ago and haven't had any issues so far. The transfer process in/out is simple and straightforward. The interface is easy to use.”

Has had a good experience with Goldman Sachs savings.

“I have also had a good experience with Goldman”

A bit over a year on Marcus with no issues.

“Have had accounts on Marcus for a bit over a year and no issues so far.”

Could not link BoA to Marcus despite hours on the phone with both banks and had to route via a third bank.

“I was completely unable to transfer any money from my BoA account to Marcus directly even after working on the phone for several hours with the BoA and Marcus reps.”

Keeps emergency fund and a down-payment fund at Marcus; transfers were seamless, though out-transfers take a couple of days.

“I have Marcus, and I would recommend it.”

Marcus locked the account and would not let them wire a CD back because they could not verify identity.

“I am in the similar situation that they locked my account and did not allow me to wire my cd back to original account. They said they could not verify my identity”

Opening a new account required a call and repeated identity verification across several agents.

“I went through the online steps, entered all information, then was taken to a screen to call them.”

Long-time customer with two savings accounts and four CDs; absolutely no issues and easy transfers.

“I have been with Marcus since before they became Marcus. Absolutely no issues; transfers are easy.”

Marcus does everything needed for a HYSA, no complaints; misses the old app graph.

“Marcus does everything you need for an HYSA, no complaints over here.”

Deposits into Marcus are slow though withdrawals are quick; prefers Amex but uses both.

“The only downside with Marcus is when you deposit it takes forever and the transfer time is a little slow, Amex as always been quicker for me and customer service”

Moved a large sum out of Marcus for a car purchase in one day.

“I transferred a decent chunk of money out of my Marcus HYSA to my regular bank when I bought a car. The transfer took one day.”

Never had problems getting funds out of Marcus savings; arrives in 1-2 business days.

“I have Marcus by Goldman Sachs as my savings but never had any problems getting the funds. I’ve gotten it within 1-2 business days.”

Repeated transfer problems: account locked, external account verification demanded, then the linked account deleted.

“multiple issues transferring money recently from my Marcus low yield savings account (LYSA).”

Could not get an official wire statement before closing; Marcus only mailed a balance letter.

“I had a similar issue with Marcus - couldn’t get the official statement saying I’d wired the money until the end of month statement (which of course was after the closing).”

Transfer for a closing took over a day to show up; will not use Marcus again.

“This is really frustrating, I initiated yesterday after 4pm. The fund didn’t show in my external bank acct until after 4pm today. The fund is shown as processing as of now.”

Uses Marcus to autopay credit cards and earn float interest; seven years without a single issue.

“I use Marcus HYSA to autopay all my credit cards and make interest on that float. Seven years never had a single issue at all with them.”

Marcus would not release the emergency fund when needed; money eventually transferred.

“Absolutely terrible experience last two months. Couldn't and wouldn't release my emergency fund when I needed them. Horrible.”

Years with Marcus, never any problems; keeps only an emergency fund there.

“accounts with them for years, never had any problems. I don’t keep that much money in the account, only an emergency fund.”

Withdrawal blocked soon after opening with no timeline from the security team; regrets switching.

“I just switched from Amex to Marcus and also had an issue withdrawing my money.”

Worst issues dealing with Marcus when trying to wire funds for a home closing.

“My family and I are currently experiencing the worst issues dealing with Marcus by Goldman Sachs.”

Uses Marcus as a HYSA; simple app and rates always equal or above others.

“I use Marcus as a HYSA and would definitely recommend them for that. The app is super simple and easy to use and their interest rates are always equal to or higher than everyone else.”

Pretty good; deposits can be slow but earn interest immediately, and the one transfer out finished in two days.

“The transfers in sometimes take a little while to go through but they compensate by allowing you to earn interest immediately on the transfer.”

Extremely easy to deposit, funds earn interest immediately, nice interface, and enjoys checking monthly interest.

“Marcus is extremely easy to deposit, funds collect interest immediately, GUI is nice and I love logging in on the 1st”

Three years with Marcus without an issue; good customer service and a website that works well.

“using them for about 3 years now and haven't had an issue with them at all. They have good customer service and the website works well.”

Likes Marcus for HYSA and CDs; easy setup and transfers to and from other banks usually within 24 hours.

“I really like Marcus for hys and cd and use both products. They have a very good set up process that is easy.”

No issues with Marcus HYSA; intuitive app, good yield and money moves fast enough.

“I have a Marcus HYSA and have had no issues.”

Used Marcus in the past and it was fine.

“I have used Marcus in the past and that was fine.”

With Marcus since 2016; fine and transfers to Chase are very quick.

“I have been with them since 2016. They have been fine and their transfers are very quick to Chase.”

Recently opened an account and the new mobile app arrived; so far so good.

“I recently opened an account and they just came out with a mobile app. So far so good.”

Five years with Marcus HYSA, no issues, quick transfers and helpful customer service.

“I have Marcus for my HYSA and have for 5 years. I’ve had no issues. They transfer money quickly and their customer service has been helpful when needed”

Did not like Marcus or Ally and closed both accounts.

“I personally did not like Ally or Marcus and I closed my accounts with them.”

Seven years with Marcus and Amex with no issues; Marcus has the higher rate and a solid app.

“I have both and love them, used both for about 7 years no issues Marcus higher rate and the app and UI is solid.”

Calls Marcus the best online bank ever.

“I use Marcus and oh man, best online bank ever.”

New HYSA with Marcus, seems decent so far.

“Marcus seems like a decent one so far.”

Likes Marcus: competitive HYSA rates and fast, sometimes same-day, ACH transfers.

“I like Marcus. They offer competitive HYSA rates and fast (even same-day) ACH transfers.”

Marcus is great with a simple UI and fast ACH transfers.

“Yea Marcus is great - simple UI with fast ACH transfers. I keep some money in there”

Marcus is very easy to set up and use.

“Marcus is very easy to set up and use.”

Five to six years with Marcus; rates have always been on par with or above Ally.

“using Marcus (previously GE Capital) for 5-6 years now, and as far as I remember, it has always offered interest rates on par with or above”

Long-time customer happy that Marcus raises rates as fast as it cuts them.

“They have been just as quick with rate increases in response to increases in the Fed Rate as they are with rate decreases in response to decreases in the Fed Rate, so I am happy.”

Moved everything to Marcus from Capital One over missing 2FA and because of better rates.

“I actually just moved all my money to Marcus from Capital One because CO didn’t have the option for 2FA”

Account closed within two days with no reason given and support giving runaround responses.

“they closed my account within two days and said they can't tell me the reason blah blah blah.”

Calls Marcus extremely unreliable and says getting your money back is hard.

“They are extremely unreliable and good luck getting your money back from them whenever you need it.”

Using Marcus since 2016; great, high rates, easy transfers and free wires, apart from a recent app crash.

“Marcus has been great. Very high interest rates. Easy transfers, transactions, and debits, free wires, etc.”

Likes Marcus; transfers in take a few days, no fees, $1 minimum to earn interest and fine customer service.

“I like Marcus, but it does take a few days to transfer in. Never transferred out. There's no fees, $1 minimum to earn interest, fine customer service.”

Marcus locked and closed the savings account and would not give a reason when called.

“I received an email that Marcus had locked and closed my savings account.”

Marcus closed their account after about three months with no reason stated.

“they just closed mine too after about 3 months, no reason stated.”

Uses Marcus for savings and has been pretty happy.

“I use Marcus by Goldman Sachs for savings. I've been pretty happy with them.”

Used Marcus as a parking place and made several investment purchases from it with no issues.

“Opened the account early last year as a place to park money until I was ready to invest it.”

Had a great Marcus account with great interest, but could not transfer to accounts they do not own.

“I used to have a Marcus account, it was great, the only thing that upset me is that you literally cannot transfer from it to an other account that you don’t own.”

Interest always paid on time and customer service reached on every call; no ATM card has not been a drawback.

“Marcus has been great to me ever since I opened a HYSA with them a couple years ago. Interest is always paid on time at the end of each month.”

Likes that interest earns from day one on transfers in and that the app is very easy to use.

“I have Marcus HYSA and the two main things I like about it as that interest earns on transfers into your account from day 1 and the app is very easy to use.”

Hit a missing-promo issue, complained to regulators, closed the account, and got the promo check after about 20 days.

“I had a similar issue. I filed a complaint with the CFPB and the Comptroller of the Currency. I withdrew my money and closed the account.”

A system error doubled a deposit and Marcus could do nothing until funds cleared.

“the system took it as two deposits, which was double the amount. I didn't catch it until it actually withdrew from my other bank.”

Has Marcus with no issues; easy to use, FDIC insured, liquid with comparable rates.

“It checks all the boxes: * Easy to use”

Decent interest, easy transfers and app, and good customer service when needed.

“I have a savings account with Marcus. Pretty decent interest rate, compared to traditional banks. Easy to transfer money between my Marcus and traditional accounts. Easy to use app.”

Marcus is fine but was very quick to cut rates when the Fed did.

“Marcus is fine, but they were very quick to cut rates when the fed did.”

Still using Marcus and pretty happy apart from lowered interest.

“still using them and am pretty happy though, lowering interesting aside.”

A year with Marcus with no complaints on deposits or withdrawals, though the rate has steadily declined.

“no complaints on putting money in or taking out - actually think they reduced the lag time during Covid.”

Likes Marcus but liked it more when rates were higher.

“I like it. But I liked it more when the interest rates were higher.”

3.5 years with Marcus and over five with Barclays, both great; Marcus has better customer service.

“I have Marcus (3.5 years) and Barclay's (over 5 years) which are both great. Marcus has better customer service though.”

A year and a half with Marcus and no issues.

“had an account for a year and half and have had no issues with them.”

Good customer service and no fees at Marcus despite no mobile app.

“Their customer service is good, and there are no fees”

Fine with Marcus despite no app or flashy website; it is a savings account after all.

“Using Marcus and similar to richard_sympson am fine with them despite the lack of an app / good website (this is a savings, not checking, account after all).”

Two years with GS Bank/Marcus and pretty happy with everything for savings.

“Been with gs bank for the last 2 years. Pretty happy with everything”

Rate kept dropping every couple of months and was low versus competitors, so they closed the account.

“I had it last year and the rate was going down every couple of months. It’s on the low end of what you can get with Ally or Citibank that’s where my cash is now.”

Lower rates, quick to cut them and no mobile app, but a professional web team and very trustworthy.

“they pay lower rates than their competitors. Always quick to cut rates. No mobile app. They have a very professional web team and backend. They are very trustworthy.”

Likes Marcus and has always had a great interaction.

“I like Marcus, always have had a great interaction.”

A year with Marcus, enjoying it, rate rose several times and the app is easy to use.

“I have had my Marcus account for one year now and I am enjoying it. The rate increased at least 3x last year, and their app is easy to use and concise.”