Tax software
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 2 reviews mentioning poor support Show all
Reddit · r/tax · Mar 12, 2026
NegativeSummary of a Reddit post
They hit a blocker entering eBay 1099-K sales at a loss in Cash App Taxes, which demands business revenue, and support only pointed them to the self-employed section; the same return worked fine on FreeTaxUSA.
Reddit · r/tax · Feb 28, 2026
NegativeSummary of a Reddit post
They tried to file a joint return with a nonresident spouse on Cash App Taxes, found no way to make the required election, and describe customer support as unhelpful.
Of the 26 reviews with a clear verdict, 35% are positive, 35% mixed and 31% negative. The praise mentioned most is low fees. The most common complaint is poor support.
The praise reviewers mention most: low fees (6 reviews), easy to use (4 reviews) and reliable (2 reviews). For example: They recommend Cash App Taxes, formerly Credit Karma Tax, as surprisingly good and always free for filing, based on their own use of it.
The complaints reviewers mention most: poor support (2 reviews). For example: They tried to file a joint return with a nonresident spouse on Cash App Taxes, found no way to make the required election, and describe customer support as unhelpful.
It's how well reviewed Cash App Taxes is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Tax software. Type: Online tax software. Fees: Free federal and state filing.
26 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.