Tax software
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 9 reviews mentioning poor support Show all
Reddit · r/tax · Sep 15, 2026
NegativeSummary of a Reddit post
They prepared a self-employed multi-state return in H&R Block software, but a needed form would not populate, support could not fix it, and the paid professional review turned into a full and costly preparation.
Reddit · r/hrblock · May 17, 2026
NegativeSummary of a Reddit comment
Filed a 2024 return electronically with the free service and got the refund two weeks later, but the IRS now says nothing was filed, no copy is kept in the account, and automated phone menus prevent reaching a person.
Reddit · r/tax · Apr 22, 2026
NegativeSummary of a Reddit comment
They paid for H&R Block Deluxe, only discovered much later that the return was never filed, and after hours on the phone got a refund of the fee but no explanation, records or documentation to support their claim to the IRS.
Reddit · r/tax · Apr 11, 2026
NegativeSummary of a Reddit post
They tried to claim the no-tax-on-tips deduction on the H&R Block website but the W-2 box 14 dropdown had no tips option, the deduction screen rejected them, and the chat agent did not point them to the right place.
Reddit · r/tax · Feb 23, 2026
NegativeSummary of a Reddit comment
They spent a lot of time re-running different number combinations in the H&R Block software to get past the Form 8962 error, found support had no idea when it would be fixed, and planned to paper file if the update failed.
Reddit · r/tax · Apr 14, 2025
NegativeSummary of a Reddit post
They filed a US return on H&R Block online from Canada and could not get a refund option that worked: no direct deposit to a Canadian bank, and the paper check option only appeared after paying the fee by card.
Reddit · r/tax · May 14, 2026
NegativeSummary of a Reddit comment
They filed online with H&R Block and found it frustrating: a tax pro had to attach their K-1, the prior-year import failed, a state health insurance item was missed, and the pro was slow to respond about a rejection.
Reddit · r/tax · Apr 3, 2026
NegativeSummary of a Reddit post
They paid for the online H&R Block filing with a tax pro for peace of mind, then learned years later the pro never e-filed their return, leaving them with a delinquent filing and a long wait; they now use Cash App Taxes.
Reddit · r/tax · Jun 24, 2025
NegativeSummary of a Reddit comment
Their site shows an uploaded, signed authorization to file and a filing summary, yet the return was never filed.
Of the 45 reviews with a clear verdict, 27% are positive, 18% mixed and 56% negative. The praise mentioned most is easy to use. The most common complaint is buggy app.
The praise reviewers mention most: easy to use (6 reviews), low fees (4 reviews) and reliable (4 reviews). For example: Years of filing returns with it, since the first return, have always felt simple and intuitive.
The complaints reviewers mention most: buggy app (14 reviews), poor support (10 reviews) and hidden fees (4 reviews). For example: Their site shows an uploaded, signed authorization to file and a filing summary, yet the return was never filed.
It's how well reviewed H&R Block Online is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Tax software. Type: Online tax software. Fees: Free Online $0 + $0 per state (simple returns); Deluxe $65 + $49 per state; Premium $105 + $49 per state.
45 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.