Tax software
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 6 reviews mentioning buggy app Show all
Reddit · r/tax · Mar 10, 2026
NegativeSummary of a Reddit comment
Four-year TaxAct user who calls it never user-friendly and says this year a bug in SALT calculations forced them to amend a state return on paper, leaving them ready to give up on it.
Reddit · r/tax · Nov 13, 2025
NegativeSummary of a Reddit comment
Used TaxAct online to e-file a past-year return; the screen froze, business expenses were wrong, and the return was later marked printed and not e-filed with a damaged PDF. They called it a horrible experience.
Reddit · r/IRS · Feb 20, 2025
NegativeSummary of a Reddit post
Electronic filing was submitted several times with transmission problems and no confirmation emails or texts, and an 'Invalid Return Received' email suggested updating the software though no update was available.
Reddit · r/CryptoTax · Nov 2, 2026
NegativeSummary of a Reddit post
Importing many tiny IBIT fee transactions produced hundreds of missing cost-basis warnings that had to be reviewed one by one, with no way found to batch them.
Reddit · r/tax · Apr 7, 2026
NegativeSummary of a Reddit post
Long-time TaxAct user whose state return was rejected over a confusing signature option. Two support calls ran for a long time without a fix and left them frustrated, calling the reps incompetent.
Reddit · r/taxpros · Apr 29, 2025
NegativeSummary of a Reddit comment
Dislikes the printing and depreciation handling; they haven't figured out how to print the depreciation report and Schedule A with the return or set that as a default.
Of the 41 reviews with a clear verdict, 17% are positive, 27% mixed and 56% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
The praise reviewers mention most: easy to use (4 reviews), reliable (4 reviews) and low fees (2 reviews). For example: Enterprise edition handles multi-state returns and Forms 706 and 709 easily while letting four preparers work on returns together.
The complaints reviewers mention most: poor support (8 reviews), buggy app (7 reviews) and hidden fees (2 reviews). For example: Ran into the same state e-file signature problem with TaxAct, and support only told them to print a form from the Print Center, which did not fix it, so they expected to mail the return.
It's how well reviewed TaxAct is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Tax software. Type: Online tax software. Fees: Free federal $0.00 for W-2 or unemployment returns; Deluxe $59.99, Premier $99.99, Self-Employed $109.99, state additional.
41 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.