Tax software
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 4 reviews mentioning poor support Show all
Reddit · r/tax · Apr 6, 2026
NegativeSummary of a Reddit post
They followed TaxSlayer's instructions and its customer service guidance on allocating a shared health plan on Form 8962, yet the IRS kept rejecting the return, and the software's behavior did not match its instructions.
Reddit · r/IRS · Jun 20, 2025
NegativeSummary of a Reddit comment
Only a premium option appeared at checkout, the payment never went through, and a form was filled in wrongly even after answering no, leading to an IRS letter claiming double tax.
Reddit · r/tax · Mar 29, 2026
NegativeSummary of a Reddit comment
They could not advance past the W-2 upload in TaxSlayer because of a box 14 items error, no matter how many lines they entered, and support was closed on the weekend when they needed help.
Reddit · r/tax · Feb 13, 2026
NegativeSummary of a Reddit post
A decade-long TaxSlayer user who got stuck on the health insurance questions for an Essential Plan with no 1095-A, found support paywalled, disliked the price, and was ready to switch to FreeTaxUSA.
Of the 36 reviews with a clear verdict, 8% are positive, 44% mixed and 47% negative. The praise mentioned most is easy to use. The most common complaint is buggy app.
The praise reviewers mention most: easy to use (5 reviews), low fees (2 reviews) and reliable (2 reviews). For example: Useful for the last couple of years, especially because it could e-file US tax returns for an expat.
The complaints reviewers mention most: buggy app (7 reviews), hidden fees (4 reviews) and poor support (4 reviews). For example: Requires identity verification every single year across three straight tax seasons, which never happened on TurboTax.
It's how well reviewed TaxSlayer is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Tax software. Type: Online tax software. Fees: Classic $44.99, Premium $64.99, state additional; free for simple returns.
36 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.