TurboTax Online Reviews

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With W-2 and self-employment income, TurboTax was never actually free for seven years and the price became ridiculous, so they switched to FreeTaxUSA.

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Says TurboTax has for several years doubled healthcare premiums in the preview and filing, a known issue not yet fixed.

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TurboTax never sent their payment to the IRS or state; they got letters and hurt credit, and TurboTax would reimburse only penalties.

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TurboTax full-service accountant messed up their taxes, leaving a large bill years later, and refused to give a last name.

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Stuck in a loop for 20 days with over 15 hours on calls; TurboTax admitted a filing mistake but said it could not amend or return the money.

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Declined every upgrade only to see Deluxe at the end; switching products returned it to free and they declined the paid fast-deposit options.

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TurboTax's 1099-DIV import listed the form but failed to add it to the investment income total, making the refund look better than it should until the form was re-entered manually.

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A part-time student used TurboTax for years, but at the very end it demanded a Deluxe package with a large charge that would also be taken from the refund, with no way to back out.

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Says TurboTax counts a California parental leave payment twice alongside unemployment, a known bug for years that FreeTaxUSA does not have.

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Increasingly annoyed by TurboTax's business model, rising cost, backsliding quality, poor customer service and constant upselling.

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Told a small fee would be taken from the federal refund but a much larger amount was taken.

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After eight years TurboTax moved them to an upgraded product they never selected, and refused to reimburse the difference.

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Spent a week unable to correct TurboTax's errors importing their IRA 1099s, including a huge ordinary loss shown three times, and no longer trusts it.

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Their advisor disappeared, the next one will not respond despite multiple escalations, so Full Service is no service.

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Quoted $205 for federal and state on TurboTax's DIY Premium tier, versus a small fraction of that on FreeTaxUSA for the same return.

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Used TurboTax as in prior years but was charged about $100 in processing fees at the very end, which had not happened before and was not disclosed until filing was done.

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Used TurboTax for over a decade, always advertised as free yet never once able to file for free, and moved to FreeTaxUSA.

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TurboTax twice said brokerage forms were available and then they were not, so they moved to FreeTaxUSA for much less.

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With a basic one-W-2 return and eight years with TurboTax, spent an hour and was then hit with a large bill and no free option.

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Their fee roughly doubled with the same tax scenario and no expert use, and customer service only offered a discount code.

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Third year with TurboTax was a disaster: glitches, shifting fee quotes, an overcharge that took weeks to refund, and experts giving conflicting answers.

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Found TurboTax had a subset of entries not feeding into the total three years ago, which was fixed but shook their faith.

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TurboTax showed a discount for a low fee but the bill came to much more, and the refund request was denied after they paid.

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Thought they declined all the upgrade requests but TurboTax tricked them into paying an extra amount for federal; switching after many years.

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Says TurboTax charges for e-filing, direct deposit, federal and state, plus a new five-day-early deposit fee, ending with a large total.

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Long-time desktop TurboTax user could not run it without Windows 11, and TurboTax Online charged much more, so they moved to FreeTaxUSA.

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TurboTax had a frustrating error calculating part-year resident state tax on exempt Treasury interest, so they switched to OLT and FreeTaxUSA.

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TurboTax 2025 does not import capital gains, interest and dividend data from financial institutions, and customer service shrugged and advised manual input.

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Feels price-gouged by TurboTax prices rising through the year after missing the sale.

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TurboTax filled garbage on a K-1 with no edit option, blocking e-file until removed, and now they must amend.

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Updating business income in TurboTax showed the new amount but the old one in the summary, and the 1040 sheet lacked business income.

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TurboTax Online showed an item that did not apply to them and would not let them complete the return; the only help offered was a paid support fee.

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TurboTax was awful when their employment got complicated and made them look like they owed a lot; FreeTaxUSA fixed it.

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Former TurboTax contractor says it has had the same awful glitches for years with workarounds found on message boards.

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Says TurboTax is buggy on state returns, putting wrong values in wrong spots and duplicating capital gains, getting them audited twice.

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An 84-year-old was told taxes were filed when they were not and got only AI and runaround from TurboTax support.

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Return was rejected repeatedly and support could not fix it; the local IRS resolved it, and TurboTax denied the refund request after three weeks.

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Says TurboTax makes the free option confusing so people accidentally pick the paid one, with no going back without a new account.

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After ten years of filing free, TurboTax tried to charge a fee this year, offered only small voucher credits, and lost a long-time customer.

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TurboTax wanted a high price per family member; FreeTaxUSA was free in all those situations.

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A CPA says TurboTax wanted a fee for a Schedule D with a tiny loss and they never went back.

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Paid extra for years for student loan forms that FreeTaxUSA said did not even affect their taxes.

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TurboTax required scrolling through a blank white screen after every question to click next, for two hours, so they switched.

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After a decade, TurboTax gave conflicting AI guidance, messed up a Roth rollover and charged unnecessary fees.

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Found TurboTax had automatically applied a credit they did not qualify for, and that it would still have cost more than FreeTaxUSA after fees.

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Four hours with a TurboTax software error that made filing impossible, a refund request denied after being charged, then FreeTaxUSA took under 30 minutes.

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Was matched with an expert in a different time zone who knew nothing about their situation, so they cancelled and used a local preparer.

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Dedicated TurboTax user for years, but this year it pushed Premier without reason and forced a data-sharing screen, so they mirrored with FreeTaxUSA and are leaving.

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Everything was completed until the very end, then TurboTax demanded over a hundred to continue with no way out of premium.

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Used TaxAct and TurboTax free filing until they started charging for everything but the most basic return.

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TurboTax self-employment return was rejected and they were told to wait a week and refile, without being warned of the issue.

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Paid for an expert who hmm-ed for 30 minutes and never called back, then a second expert gave wrong IRA advice contradicted by the software itself; moved to H&R Block.

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Used TurboTax for four years with a simple return and felt it took far too much money, paying a hundred or two every year.

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Used the five-day-early option and got a message TurboTax would not charge the fee, then the deposit did not arrive on the IRS date and the receipt vanished.

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Spent about 40 minutes on the phone with TurboTax and had to explain to the Tier 2 rep how TurboTax receives its fee payment.

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TurboTax said they owed a couple thousand but an accountant found they were actually owed money.

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After 31 years, says TurboTax pricing is outrageous, the software gets worse every year, and it keeps pushing prompts to pay more.

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TurboTax listed high filing fees plus extra fees to pay from the refund and for early deposit, totaling a very high price.

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Spent 45 minutes on the phone seeking a downgrade and refund and was put on hold and hung up on by billing.

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Thought they were in the free version but at the file step it was suddenly a high charge.

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Live support promised on the Premier package gave them an AI bot and a long callback wait.

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Found the questions confusing and bank and investment data would not transfer correctly despite many attempts; also had a third party take part of an earlier refund.

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Declined every expert upgrade prompt and was still charged as if they had accepted.

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Always filed free, then was hit with an unexpected large bill at the end this year and would have to redo everything elsewhere.

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Hit known TurboTax Desktop Premier bugs, including forgetting filing status and showing a zero refund while still allowing e-file.

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Calls TurboTax the most expensive with nothing better, and two different reps both gave bad information, so they hung up and figured it out themselves; used FreeTaxUSA for six years before.

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Had to wait almost a month for TurboTax to update a fairly simple form.

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Says TurboTax's question explanations are poor and its advisory upcharge gives it an incentive to keep questions obtuse; uses ChatGPT to decode them.

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After positive past experiences, this year a rep promised a callback that never came and the second rep seemed confused about a W-2C.

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Long-time TurboTax user whose documents did not import or scan correctly and who spoke with five professionals who could not answer basic questions.

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Was forced to pay for expert assist they did not use because of an HSA.

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Found some TurboTax sections purposefully confusing so that people call and get pushed into upgraded advice.

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TurboTax charged a large amount even though they only clicked the free options, after using it since 2005.

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Was prompted to upgrade more often than before even in a version already paid for at Costco with a simple return.

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Found the free version only with difficulty after repeated upgrade prompts and says it is their last time.

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After years of seamless TurboTax use, the refund-delivery step looped back to the same page after six tries.

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TurboTax imported a W-2 Box 14 plan number as a dollar amount, inflating itemized deductions until they changed it to zero.

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TurboTax showed itemized deductions far above their actual SALT, and several calls could not explain the discrepancy.

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Expert assist activated unnoticed and they were charged a large amount that would not be reversed.

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The full-service preparer changed their income on submission, wiping out the refund, and TurboTax could not tell which preparer did it for the amendment.

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Added an expert-advice fee they never used on a free-file return, and support said it cannot be removed.

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TurboTax Expert gave an inaccurate assessment that would have caused a large overpayment, and the guarantee fine print does not cover poor advice.

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TurboTax took its fee from the state refund and, as a result, the federal refund is being mailed instead of direct deposited.

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TurboTax recommended itemizing for a figure that made no sense compared to FreeTaxUSA's standard deduction, with no breakdown shown in the free version.

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Declined the add-on but TurboTax did not show the total until they filed, and they are done with it.

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TurboTax demanded a very expensive federal package with no easy way to change it, after eight years, so they gave up.

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TurboTax was going to cost far more just to submit than FreeTaxUSA, with a charge now to pay fees from the refund.

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After thirty years, TurboTax presented Expert Assist they never used and demanded a large charge at the end, with the only way out being to delete everything; FreeTaxUSA results matched.

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Switched two years ago, found it easier than expected, and calls TurboTax a scam.

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TurboTax wanted over a hundred dollars to include a Robinhood account with no real gains, so they moved to FreeTaxUSA.

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Started with Start for Free but saw a charge of fifty dollars on a small refund, fixed by switching products to downgrade.

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Started with TurboTax this year and found it slow, buggy, and nonstop pushing Deluxe and Pro packages costing hundreds of dollars.

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Says TurboTax is getting worse each year with wrong age prompts, errors flagged that it used to fill itself, slow 1099 entry and constant online nagging.

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The assigned expert did not know the school tax rules and set the wrong county, and they cannot amend without that agent.

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Paid for audit defense, then the software duplicated imported bank data, helpers said it looked fine, and an audit followed.

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Chose Full Service when stuck 90% through, was charged immediately and lost access to their completed work, which went to a contractor expert who just asked questions.

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Had to pay before completing filing, tried to cancel and redo, but the card was charged and support could not reverse it.

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Spent over six hours on the phone with a professional-service expert who seemed to read from the software and eventually implied he was unqualified.

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A CPA says TurboTax gave incorrect outputs on their complicated personal return that could not be fixed, so they moved to FreeTaxUSA.

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TurboTax was late getting the proper EV credit forms, forcing them to wait to file, and they moved to FreeTaxUSA.

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Expert filing price jumped from year to year and the final quote did not match what was advertised or promised on the phone.

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Got contradictory penalty messages, no prompt to enter all 1099s, and a TurboTax expert who lacked experience with their situation.

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TurboTax pushed a prepaid card and other costly extras, so they stopped using it for FreeTaxUSA.

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TurboTax could not communicate with Credit Karma so their accepted return did not show, costing the advance, and each party blamed the others.

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Their expert had a baby screaming in the background, made them repeat completed steps, and refused to answer questions.

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Does not recommend the online version, finding it complicated and less flexible than the desktop version.

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TurboTax wrongly said they owed a large amount and disallowed a deduction; H&R Block produced a refund.

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TurboTax calculated a refund lower than other software and charged higher fees, so they stopped comparing.

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TurboTax checked the wrong box on a Wisconsin part-time residency form, and support insisted it was not a bug.

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TurboTax said an expert was already included, then forced the pricier Expert Assist version after a useless chat unless they cleared everything and started over.

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Even the top protection tier gave no real assistance, the return was wrong, and H&R Block amended it.

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Realized TurboTax had incorrectly filled out their return for five years and must now mail in corrections.

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TurboTax miscalculated a credit and said they owed more than they did, so they switched to FreeTaxUSA.

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After twenty years, found serious flaws checking a 1099 calculation and spent over three hours on the phone without a legitimate answer; this is their last year.

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TurboTax checked a box in 2021 that should not have been checked, costing them a large bill plus interest and penalties.

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Found minor mistakes in TurboTax before and saved by filing on paper.

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Says TurboTax does not carry the math correctly for complicated K-1s.

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Found a TurboTax bug that doubled a 1099-INT interest amount.

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Senior couple's TurboTax would only apply half of the enhanced senior deduction; after rechecking every input and over three hours on the phone with support there was no resolution.

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Dumped TurboTax over the same premium issue; they spent ages on the phone before TurboTax agreed to a refund.

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In 2009 TurboTax printed the wrong documents for a home sale and the promised lifetime free TurboTax lasted one year.

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After a house sale TurboTax kept losing entered numbers and created hidden duplicate schedules with a huge liability; support only helped several calls in.

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Makes them nervous that TurboTax releases updates after filing.

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Sees weirdness this year with multiple UI changes and trouble pulling 1099 upload data correctly.

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Got IRS collection letters years later for all three years they used TurboTax.

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TurboTax offered only card payment, the chat said there was a processing fee, and a call about it ended in a disconnection.

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TurboTax tried to charge a lot for having more forms considered complicated, so they moved to FreeTaxUSA.

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TurboTax waited until the very end to reveal fees even though they clicked no on state taxes.

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TurboTax forces the Deluxe version for an HSA or itemizing, hiding required forms behind a paywall, whereas FreeTaxUSA does federal free.

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TurboTax made them upgrade to Deluxe to claim the education credit, wanting a high charge; FreeTaxUSA charged nothing extra and gave a bigger refund.

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Compared both and got the same amount, but TurboTax is pushy about upgrading even a simple return.

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Ended up with TurboTax which charged to deposit into a personal account, free only to its Credit Karma card.

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Was charged an added fee even after paying the base price, which they compare to phone-company fees.

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Filed federal but New York forms were still unavailable to file or print at the end of January.

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TurboTax mis-processed uploaded 1099s causing a penalty, and said its accuracy guarantee covers only calculations.

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Had never paid TurboTax but this year it tried to charge for state, so they switched to FreeTaxUSA.

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A free filing ended up costing money after four hours entering forms, and they warn people about it years later.

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Found TurboTax painful after professional software, taking much longer to do what real software would in minutes.

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Was with TurboTax for 15 years before moving to FreeTaxUSA because prices have become ridiculous.

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TurboTax charged in November automatically, yet in mid-January key sections still said they would be ready soon, so they could not estimate their Social Security taxable amount.

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Had a TurboTax refund advance for three years but was denied this year.

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Discovered their 2023 return filed through TurboTax was never accepted by the IRS, leaving a back-tax problem during a mortgage process.

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Calls TurboTax a bait-and-switch company with buggy software that shares information.

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TurboTax charged over two hundred fifty last year even though they did the return themselves without asking for help.

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Got little to no assistance from TurboTax during an audit despite paying extra for support, and had no issues with H&R Block.

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Paid a much higher total than expected after a decade of TurboTax and says it is their last time.

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Found they were on Deluxe instead of Free Edition only at filing, with a high quoted fee, and had to clear and re-enter their whole return from the correct link to file for free.

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After seven years of TurboTax, first year on FreeTaxUSA with free federal; says TurboTax advertises a low rate then upcharges for everything.

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Used to be fine with TurboTax Deluxe but capital gains features moved to Premier, and state e-file costs extra.

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Pricing was deceptive: a high total for federal and state, and support said premium was required because of investments or business income.