TurboTax Online Reviews

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With W-2 and self-employment income, TurboTax was never actually free for seven years and the price became ridiculous, so they switched to FreeTaxUSA.

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Says TurboTax has for several years doubled healthcare premiums in the preview and filing, a known issue not yet fixed.

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TurboTax never sent their payment to the IRS or state; they got letters and hurt credit, and TurboTax would reimburse only penalties.

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TurboTax full-service accountant messed up their taxes, leaving a large bill years later, and refused to give a last name.

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Stuck in a loop for 20 days with over 15 hours on calls; TurboTax admitted a filing mistake but said it could not amend or return the money.

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Declined every upgrade only to see Deluxe at the end; switching products returned it to free and they declined the paid fast-deposit options.

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TurboTax's 1099-DIV import listed the form but failed to add it to the investment income total, making the refund look better than it should until the form was re-entered manually.

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A part-time student used TurboTax for years, but at the very end it demanded a Deluxe package with a large charge that would also be taken from the refund, with no way to back out.

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Says TurboTax counts a California parental leave payment twice alongside unemployment, a known bug for years that FreeTaxUSA does not have.

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Increasingly annoyed by TurboTax's business model, rising cost, backsliding quality, poor customer service and constant upselling.

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Told a small fee would be taken from the federal refund but a much larger amount was taken.

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After eight years TurboTax moved them to an upgraded product they never selected, and refused to reimburse the difference.

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Spent a week unable to correct TurboTax's errors importing their IRA 1099s, including a huge ordinary loss shown three times, and no longer trusts it.

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Their advisor disappeared, the next one will not respond despite multiple escalations, so Full Service is no service.

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Quoted $205 for federal and state on TurboTax's DIY Premium tier, versus a small fraction of that on FreeTaxUSA for the same return.

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Used TurboTax as in prior years but was charged about $100 in processing fees at the very end, which had not happened before and was not disclosed until filing was done.

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Used TurboTax for over a decade, always advertised as free yet never once able to file for free, and moved to FreeTaxUSA.

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TurboTax twice said brokerage forms were available and then they were not, so they moved to FreeTaxUSA for much less.

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With a basic one-W-2 return and eight years with TurboTax, spent an hour and was then hit with a large bill and no free option.

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Their fee roughly doubled with the same tax scenario and no expert use, and customer service only offered a discount code.

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Third year with TurboTax was a disaster: glitches, shifting fee quotes, an overcharge that took weeks to refund, and experts giving conflicting answers.

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Found TurboTax had a subset of entries not feeding into the total three years ago, which was fixed but shook their faith.

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TurboTax showed a discount for a low fee but the bill came to much more, and the refund request was denied after they paid.

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Thought they declined all the upgrade requests but TurboTax tricked them into paying an extra amount for federal; switching after many years.

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Says TurboTax charges for e-filing, direct deposit, federal and state, plus a new five-day-early deposit fee, ending with a large total.

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Long-time desktop TurboTax user could not run it without Windows 11, and TurboTax Online charged much more, so they moved to FreeTaxUSA.

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TurboTax had a frustrating error calculating part-year resident state tax on exempt Treasury interest, so they switched to OLT and FreeTaxUSA.

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TurboTax 2025 does not import capital gains, interest and dividend data from financial institutions, and customer service shrugged and advised manual input.

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Feels price-gouged by TurboTax prices rising through the year after missing the sale.

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TurboTax filled garbage on a K-1 with no edit option, blocking e-file until removed, and now they must amend.

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Updating business income in TurboTax showed the new amount but the old one in the summary, and the 1040 sheet lacked business income.

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TurboTax Online showed an item that did not apply to them and would not let them complete the return; the only help offered was a paid support fee.

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TurboTax was awful when their employment got complicated and made them look like they owed a lot; FreeTaxUSA fixed it.

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Former TurboTax contractor says it has had the same awful glitches for years with workarounds found on message boards.

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Says TurboTax is buggy on state returns, putting wrong values in wrong spots and duplicating capital gains, getting them audited twice.

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An 84-year-old was told taxes were filed when they were not and got only AI and runaround from TurboTax support.

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Return was rejected repeatedly and support could not fix it; the local IRS resolved it, and TurboTax denied the refund request after three weeks.

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Says TurboTax makes the free option confusing so people accidentally pick the paid one, with no going back without a new account.

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After ten years of filing free, TurboTax tried to charge a fee this year, offered only small voucher credits, and lost a long-time customer.

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TurboTax wanted a high price per family member; FreeTaxUSA was free in all those situations.

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A CPA says TurboTax wanted a fee for a Schedule D with a tiny loss and they never went back.

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Paid extra for years for student loan forms that FreeTaxUSA said did not even affect their taxes.

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TurboTax required scrolling through a blank white screen after every question to click next, for two hours, so they switched.

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After a decade, TurboTax gave conflicting AI guidance, messed up a Roth rollover and charged unnecessary fees.

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Found TurboTax had automatically applied a credit they did not qualify for, and that it would still have cost more than FreeTaxUSA after fees.

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Four hours with a TurboTax software error that made filing impossible, a refund request denied after being charged, then FreeTaxUSA took under 30 minutes.

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Was matched with an expert in a different time zone who knew nothing about their situation, so they cancelled and used a local preparer.

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Dedicated TurboTax user for years, but this year it pushed Premier without reason and forced a data-sharing screen, so they mirrored with FreeTaxUSA and are leaving.

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Everything was completed until the very end, then TurboTax demanded over a hundred to continue with no way out of premium.

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Used TaxAct and TurboTax free filing until they started charging for everything but the most basic return.