TurboTax Online Reviews

Summary of a Reddit post

With W-2 and self-employment income, TurboTax was never actually free for seven years and the price became ridiculous, so they switched to FreeTaxUSA.

Summary of a Reddit comment

Says TurboTax has for several years doubled healthcare premiums in the preview and filing, a known issue not yet fixed.

Summary of a Reddit comment

TurboTax never sent their payment to the IRS or state; they got letters and hurt credit, and TurboTax would reimburse only penalties.

Summary of a Reddit comment

TurboTax full-service accountant messed up their taxes, leaving a large bill years later, and refused to give a last name.

Summary of a Reddit comment

Stuck in a loop for 20 days with over 15 hours on calls; TurboTax admitted a filing mistake but said it could not amend or return the money.

Summary of a Reddit comment

Declined every upgrade only to see Deluxe at the end; switching products returned it to free and they declined the paid fast-deposit options.

Summary of a Reddit comment

TurboTax's 1099-DIV import listed the form but failed to add it to the investment income total, making the refund look better than it should until the form was re-entered manually.

Summary of a Reddit post

A part-time student used TurboTax for years, but at the very end it demanded a Deluxe package with a large charge that would also be taken from the refund, with no way to back out.

Summary of a Reddit comment

Says TurboTax counts a California parental leave payment twice alongside unemployment, a known bug for years that FreeTaxUSA does not have.

Summary of a Reddit comment

Found a fee to take the TurboTax payment from the refund and paid by card instead.

Summary of a Reddit comment

Increasingly annoyed by TurboTax's business model, rising cost, backsliding quality, poor customer service and constant upselling.

Summary of a Reddit comment

Told a small fee would be taken from the federal refund but a much larger amount was taken.

Summary of a Reddit comment

After eight years TurboTax moved them to an upgraded product they never selected, and refused to reimburse the difference.

Summary of a Reddit comment

Spent a week unable to correct TurboTax's errors importing their IRA 1099s, including a huge ordinary loss shown three times, and no longer trusts it.

Summary of a Reddit comment

Their advisor disappeared, the next one will not respond despite multiple escalations, so Full Service is no service.

Summary of a Reddit post

Quoted $205 for federal and state on TurboTax's DIY Premium tier, versus a small fraction of that on FreeTaxUSA for the same return.

Summary of a Reddit comment

Used TurboTax as in prior years but was charged about $100 in processing fees at the very end, which had not happened before and was not disclosed until filing was done.

Summary of a Reddit comment

Used TurboTax for over a decade, always advertised as free yet never once able to file for free, and moved to FreeTaxUSA.

Summary of a Reddit comment

TurboTax twice said brokerage forms were available and then they were not, so they moved to FreeTaxUSA for much less.

Summary of a Reddit comment

With a basic one-W-2 return and eight years with TurboTax, spent an hour and was then hit with a large bill and no free option.

Summary of a Reddit comment

Their fee roughly doubled with the same tax scenario and no expert use, and customer service only offered a discount code.

Summary of a Reddit comment

Third year with TurboTax was a disaster: glitches, shifting fee quotes, an overcharge that took weeks to refund, and experts giving conflicting answers.

Summary of a Reddit comment

TurboTax rep was nice but most advice was general, and they ended up paying for the full-service package without needing it.

Summary of a Reddit comment

Found TurboTax had a subset of entries not feeding into the total three years ago, which was fixed but shook their faith.

Summary of a Reddit comment

TurboTax showed a discount for a low fee but the bill came to much more, and the refund request was denied after they paid.

Summary of a Reddit comment

Thought they declined all the upgrade requests but TurboTax tricked them into paying an extra amount for federal; switching after many years.

Summary of a Reddit comment

Says TurboTax charges for e-filing, direct deposit, federal and state, plus a new five-day-early deposit fee, ending with a large total.

Summary of a Reddit comment

Long-time desktop TurboTax user could not run it without Windows 11, and TurboTax Online charged much more, so they moved to FreeTaxUSA.

Summary of a Reddit comment

TurboTax had a frustrating error calculating part-year resident state tax on exempt Treasury interest, so they switched to OLT and FreeTaxUSA.

Summary of a Reddit comment

TurboTax 2025 does not import capital gains, interest and dividend data from financial institutions, and customer service shrugged and advised manual input.

Summary of a Reddit comment

Feels price-gouged by TurboTax prices rising through the year after missing the sale.

Summary of a Reddit comment

Tried all the software years ago and found TurboTax the easiest, so keeps paying for it despite disliking the company.

Summary of a Reddit comment

TurboTax filled garbage on a K-1 with no edit option, blocking e-file until removed, and now they must amend.

Summary of a Reddit comment

Updating business income in TurboTax showed the new amount but the old one in the summary, and the 1040 sheet lacked business income.

Summary of a Reddit comment

TurboTax Online showed an item that did not apply to them and would not let them complete the return; the only help offered was a paid support fee.

Summary of a Reddit comment

TurboTax was awful when their employment got complicated and made them look like they owed a lot; FreeTaxUSA fixed it.

Summary of a Reddit comment

Former TurboTax contractor says it has had the same awful glitches for years with workarounds found on message boards.

Summary of a Reddit comment

Says TurboTax is buggy on state returns, putting wrong values in wrong spots and duplicating capital gains, getting them audited twice.

Summary of a Reddit comment

Was prequalified then denied for the advance until they manually entered their Credit Karma bank info, after which the page refreshed and approved them.

Summary of a Reddit comment

Has used the TurboTax refund advance for years: a zero-percent advance paid within seconds of IRS acceptance into a Credit Karma account, with no fees or interest.

Summary of a Reddit comment

Does their taxes with TurboTax every year; a paid preparer's number was within a small amount of TurboTax's, so they no longer bother with one.

Summary of a Reddit comment

An 84-year-old was told taxes were filed when they were not and got only AI and runaround from TurboTax support.

Summary of a Reddit comment

Return was rejected repeatedly and support could not fix it; the local IRS resolved it, and TurboTax denied the refund request after three weeks.

Summary of a Reddit comment

Buys TurboTax Premier download with a state-filing credit and pays a small state fee, steady in price for years.

Summary of a Reddit comment

Says TurboTax makes the free option confusing so people accidentally pick the paid one, with no going back without a new account.

Summary of a Reddit comment

After ten years of filing free, TurboTax tried to charge a fee this year, offered only small voucher credits, and lost a long-time customer.

Summary of a Reddit comment

TurboTax wanted a high price per family member; FreeTaxUSA was free in all those situations.

Summary of a Reddit comment

A CPA says TurboTax wanted a fee for a Schedule D with a tiny loss and they never went back.

Summary of a Reddit comment

Paid extra for years for student loan forms that FreeTaxUSA said did not even affect their taxes.

Summary of a Reddit comment

TurboTax required scrolling through a blank white screen after every question to click next, for two hours, so they switched.

Summary of a Reddit comment

After a decade, TurboTax gave conflicting AI guidance, messed up a Roth rollover and charged unnecessary fees.

Summary of a Reddit comment

Went the other way to TurboTax Deluxe Desktop because it is cheaper and imports stocks automatically.

Summary of a Reddit comment

Found TurboTax had automatically applied a credit they did not qualify for, and that it would still have cost more than FreeTaxUSA after fees.

Summary of a Reddit comment

Four hours with a TurboTax software error that made filing impossible, a refund request denied after being charged, then FreeTaxUSA took under 30 minutes.

Summary of a Reddit comment

Was matched with an expert in a different time zone who knew nothing about their situation, so they cancelled and used a local preparer.

Summary of a Reddit comment

TurboTax upsell screens are scummy, but this year offered full premium federal and state for free if filed from the mobile app, which they did.

Summary of a Reddit comment

Dedicated TurboTax user for years, but this year it pushed Premier without reason and forced a data-sharing screen, so they mirrored with FreeTaxUSA and are leaving.

Summary of a Reddit comment

Everything was completed until the very end, then TurboTax demanded over a hundred to continue with no way out of premium.

Summary of a Reddit comment

Used TaxAct and TurboTax free filing until they started charging for everything but the most basic return.

Summary of a Reddit comment

Talked to a live agent while the refund status showed pending, and right after the status updated to refund arrived.