TurboTax Online Reviews

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With W-2 and self-employment income, TurboTax was never actually free for seven years and the price became ridiculous, so they switched to FreeTaxUSA.

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Declined every upgrade only to see Deluxe at the end; switching products returned it to free and they declined the paid fast-deposit options.

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A part-time student used TurboTax for years, but at the very end it demanded a Deluxe package with a large charge that would also be taken from the refund, with no way to back out.

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Increasingly annoyed by TurboTax's business model, rising cost, backsliding quality, poor customer service and constant upselling.

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Told a small fee would be taken from the federal refund but a much larger amount was taken.

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After eight years TurboTax moved them to an upgraded product they never selected, and refused to reimburse the difference.

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Quoted $205 for federal and state on TurboTax's DIY Premium tier, versus a small fraction of that on FreeTaxUSA for the same return.

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Used TurboTax as in prior years but was charged about $100 in processing fees at the very end, which had not happened before and was not disclosed until filing was done.

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Used TurboTax for over a decade, always advertised as free yet never once able to file for free, and moved to FreeTaxUSA.

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With a basic one-W-2 return and eight years with TurboTax, spent an hour and was then hit with a large bill and no free option.

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Their fee roughly doubled with the same tax scenario and no expert use, and customer service only offered a discount code.

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Third year with TurboTax was a disaster: glitches, shifting fee quotes, an overcharge that took weeks to refund, and experts giving conflicting answers.

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TurboTax showed a discount for a low fee but the bill came to much more, and the refund request was denied after they paid.

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Thought they declined all the upgrade requests but TurboTax tricked them into paying an extra amount for federal; switching after many years.

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Says TurboTax charges for e-filing, direct deposit, federal and state, plus a new five-day-early deposit fee, ending with a large total.

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Long-time desktop TurboTax user could not run it without Windows 11, and TurboTax Online charged much more, so they moved to FreeTaxUSA.

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Feels price-gouged by TurboTax prices rising through the year after missing the sale.

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Says TurboTax makes the free option confusing so people accidentally pick the paid one, with no going back without a new account.

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After ten years of filing free, TurboTax tried to charge a fee this year, offered only small voucher credits, and lost a long-time customer.

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TurboTax wanted a high price per family member; FreeTaxUSA was free in all those situations.

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A CPA says TurboTax wanted a fee for a Schedule D with a tiny loss and they never went back.

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Paid extra for years for student loan forms that FreeTaxUSA said did not even affect their taxes.

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Found TurboTax had automatically applied a credit they did not qualify for, and that it would still have cost more than FreeTaxUSA after fees.

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Dedicated TurboTax user for years, but this year it pushed Premier without reason and forced a data-sharing screen, so they mirrored with FreeTaxUSA and are leaving.

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Everything was completed until the very end, then TurboTax demanded over a hundred to continue with no way out of premium.

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Used TaxAct and TurboTax free filing until they started charging for everything but the most basic return.

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Used TurboTax for four years with a simple return and felt it took far too much money, paying a hundred or two every year.

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After 31 years, says TurboTax pricing is outrageous, the software gets worse every year, and it keeps pushing prompts to pay more.

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TurboTax listed high filing fees plus extra fees to pay from the refund and for early deposit, totaling a very high price.

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Thought they were in the free version but at the file step it was suddenly a high charge.

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Declined every expert upgrade prompt and was still charged as if they had accepted.

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Always filed free, then was hit with an unexpected large bill at the end this year and would have to redo everything elsewhere.

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Calls TurboTax the most expensive with nothing better, and two different reps both gave bad information, so they hung up and figured it out themselves; used FreeTaxUSA for six years before.

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Was forced to pay for expert assist they did not use because of an HSA.

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TurboTax charged a large amount even though they only clicked the free options, after using it since 2005.

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Found the free version only with difficulty after repeated upgrade prompts and says it is their last time.

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Expert assist activated unnoticed and they were charged a large amount that would not be reversed.

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Added an expert-advice fee they never used on a free-file return, and support said it cannot be removed.

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Declined the add-on but TurboTax did not show the total until they filed, and they are done with it.

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TurboTax demanded a very expensive federal package with no easy way to change it, after eight years, so they gave up.

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TurboTax was going to cost far more just to submit than FreeTaxUSA, with a charge now to pay fees from the refund.

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After thirty years, TurboTax presented Expert Assist they never used and demanded a large charge at the end, with the only way out being to delete everything; FreeTaxUSA results matched.

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TurboTax wanted over a hundred dollars to include a Robinhood account with no real gains, so they moved to FreeTaxUSA.

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Started with Start for Free but saw a charge of fifty dollars on a small refund, fixed by switching products to downgrade.

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Started with TurboTax this year and found it slow, buggy, and nonstop pushing Deluxe and Pro packages costing hundreds of dollars.

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Chose Full Service when stuck 90% through, was charged immediately and lost access to their completed work, which went to a contractor expert who just asked questions.

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Expert filing price jumped from year to year and the final quote did not match what was advertised or promised on the phone.

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TurboTax pushed a prepaid card and other costly extras, so they stopped using it for FreeTaxUSA.

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TurboTax said an expert was already included, then forced the pricier Expert Assist version after a useless chat unless they cleared everything and started over.

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TurboTax offered only card payment, the chat said there was a processing fee, and a call about it ended in a disconnection.

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TurboTax tried to charge a lot for having more forms considered complicated, so they moved to FreeTaxUSA.

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TurboTax waited until the very end to reveal fees even though they clicked no on state taxes.

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TurboTax forces the Deluxe version for an HSA or itemizing, hiding required forms behind a paywall, whereas FreeTaxUSA does federal free.

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TurboTax made them upgrade to Deluxe to claim the education credit, wanting a high charge; FreeTaxUSA charged nothing extra and gave a bigger refund.

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Compared both and got the same amount, but TurboTax is pushy about upgrading even a simple return.

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Ended up with TurboTax which charged to deposit into a personal account, free only to its Credit Karma card.

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Was charged an added fee even after paying the base price, which they compare to phone-company fees.

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TurboTax charged in November automatically, yet in mid-January key sections still said they would be ready soon, so they could not estimate their Social Security taxable amount.

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Calls TurboTax a bait-and-switch company with buggy software that shares information.

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TurboTax charged over two hundred fifty last year even though they did the return themselves without asking for help.