TurboTax Online Reviews

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TurboTax never sent their payment to the IRS or state; they got letters and hurt credit, and TurboTax would reimburse only penalties.

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TurboTax full-service accountant messed up their taxes, leaving a large bill years later, and refused to give a last name.

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Stuck in a loop for 20 days with over 15 hours on calls; TurboTax admitted a filing mistake but said it could not amend or return the money.

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Their advisor disappeared, the next one will not respond despite multiple escalations, so Full Service is no service.

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Third year with TurboTax was a disaster: glitches, shifting fee quotes, an overcharge that took weeks to refund, and experts giving conflicting answers.

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TurboTax showed a discount for a low fee but the bill came to much more, and the refund request was denied after they paid.

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TurboTax 2025 does not import capital gains, interest and dividend data from financial institutions, and customer service shrugged and advised manual input.

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TurboTax Online showed an item that did not apply to them and would not let them complete the return; the only help offered was a paid support fee.

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An 84-year-old was told taxes were filed when they were not and got only AI and runaround from TurboTax support.

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Return was rejected repeatedly and support could not fix it; the local IRS resolved it, and TurboTax denied the refund request after three weeks.

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After a decade, TurboTax gave conflicting AI guidance, messed up a Roth rollover and charged unnecessary fees.

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Four hours with a TurboTax software error that made filing impossible, a refund request denied after being charged, then FreeTaxUSA took under 30 minutes.

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Was matched with an expert in a different time zone who knew nothing about their situation, so they cancelled and used a local preparer.

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TurboTax self-employment return was rejected and they were told to wait a week and refile, without being warned of the issue.

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Paid for an expert who hmm-ed for 30 minutes and never called back, then a second expert gave wrong IRA advice contradicted by the software itself; moved to H&R Block.

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Spent about 40 minutes on the phone with TurboTax and had to explain to the Tier 2 rep how TurboTax receives its fee payment.

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Spent 45 minutes on the phone seeking a downgrade and refund and was put on hold and hung up on by billing.

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Live support promised on the Premier package gave them an AI bot and a long callback wait.

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Calls TurboTax the most expensive with nothing better, and two different reps both gave bad information, so they hung up and figured it out themselves; used FreeTaxUSA for six years before.

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After positive past experiences, this year a rep promised a callback that never came and the second rep seemed confused about a W-2C.

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Long-time TurboTax user whose documents did not import or scan correctly and who spoke with five professionals who could not answer basic questions.

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Found some TurboTax sections purposefully confusing so that people call and get pushed into upgraded advice.

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TurboTax showed itemized deductions far above their actual SALT, and several calls could not explain the discrepancy.

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The full-service preparer changed their income on submission, wiping out the refund, and TurboTax could not tell which preparer did it for the amendment.

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Added an expert-advice fee they never used on a free-file return, and support said it cannot be removed.

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TurboTax Expert gave an inaccurate assessment that would have caused a large overpayment, and the guarantee fine print does not cover poor advice.

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The assigned expert did not know the school tax rules and set the wrong county, and they cannot amend without that agent.

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Paid for audit defense, then the software duplicated imported bank data, helpers said it looked fine, and an audit followed.

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Chose Full Service when stuck 90% through, was charged immediately and lost access to their completed work, which went to a contractor expert who just asked questions.

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Had to pay before completing filing, tried to cancel and redo, but the card was charged and support could not reverse it.

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Spent over six hours on the phone with a professional-service expert who seemed to read from the software and eventually implied he was unqualified.

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Got contradictory penalty messages, no prompt to enter all 1099s, and a TurboTax expert who lacked experience with their situation.

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TurboTax could not communicate with Credit Karma so their accepted return did not show, costing the advance, and each party blamed the others.

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Their expert had a baby screaming in the background, made them repeat completed steps, and refused to answer questions.

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TurboTax checked the wrong box on a Wisconsin part-time residency form, and support insisted it was not a bug.

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TurboTax said an expert was already included, then forced the pricier Expert Assist version after a useless chat unless they cleared everything and started over.

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Even the top protection tier gave no real assistance, the return was wrong, and H&R Block amended it.

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After twenty years, found serious flaws checking a 1099 calculation and spent over three hours on the phone without a legitimate answer; this is their last year.

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Senior couple's TurboTax would only apply half of the enhanced senior deduction; after rechecking every input and over three hours on the phone with support there was no resolution.

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Dumped TurboTax over the same premium issue; they spent ages on the phone before TurboTax agreed to a refund.

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After a house sale TurboTax kept losing entered numbers and created hidden duplicate schedules with a huge liability; support only helped several calls in.

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TurboTax offered only card payment, the chat said there was a processing fee, and a call about it ended in a disconnection.

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TurboTax mis-processed uploaded 1099s causing a penalty, and said its accuracy guarantee covers only calculations.

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Discovered their 2023 return filed through TurboTax was never accepted by the IRS, leaving a back-tax problem during a mortgage process.

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Got little to no assistance from TurboTax during an audit despite paying extra for support, and had no issues with H&R Block.

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TurboTax mishandled the sale of inherited property, an expert confirmed the correct way, yet nothing was fixed and they forced a higher product for one form.

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Says TurboTax's fee is too high and it does nothing to help, with a refund showing pending, and won't use it again.

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Says TurboTax got harder to work with this year, pushing paid help or an unresponsive assistant, though they still love the investment and bank data downloads.

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Full Service turned into an endurance test of nearly ten customer service calls and about three and a half hours wasted, starting with an expert who could not hear them.

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Found TurboTax online buggy this year, with wrong calculations and a wrong state tax found only after paying, and no refund; FreeTaxUSA was correct.

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TurboTax's employee blamed bank processing time for a refund stuck on pending, which they did not believe.

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Was charged for expert assist and immediately denied a refund.

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Waited all day for a TurboTax expert who never showed up and gave up to file themselves.

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Noticed the charge instantly and was denied a refund due to terms of service.

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Expert review was worthless: one expert dropped the connection, another kept pointing to the help menu and AI.

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Got a full-service agent who did not know what a HELOC was, then downgraded to basic.

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After TurboTax accepted their return, Intuit texted weeks later that taxes were not complete; hours with AI bots and unhelpful people followed.

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TurboTax held their e-file for weeks without explanation, then the later send was rejected after they filed elsewhere.

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Checked their own TurboTax desktop return and the senior deduction was there, finding TurboTax phone support did not know their own product.

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Never got last year's refund; TurboTax said it went to a Green Dot bank and nobody there could be reached.