Reddit · r/tax · Mar 17, 2025
MixedSummary of a Reddit comment
Says TurboTax got harder to work with this year, pushing paid help or an unresponsive assistant, though they still love the investment and bank data downloads.
TurboTax Online Reviews
Tax software
Users value TurboTax Online for convenience, since it imports forms from banks and brokerages and handles quirky returns.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (303)
Add your reviewShowing 1 review mentioning poor support Show all
Common questions about TurboTax Online
What do customers say about TurboTax Online?
Users value TurboTax Online for convenience, since it imports forms from banks and brokerages and handles quirky returns. The main complaint is fees: many were pushed into paid tiers late in the process or hit an unclear extra charge for paying from the refund, and several left for free alternatives. A few got through free for years.
Is TurboTax Online worth it?
Of the 303 reviews with a clear verdict, 15% are positive, 4% mixed and 81% negative. The praise mentioned most is reliable. The most common complaint is hidden fees.
What do people like about TurboTax Online?
The praise reviewers mention most: reliable (10 reviews), helpful support (8 reviews) and easy to use (6 reviews). For example: Has used TurboTax since the mid-90s without problems, including 26 years of Home and Business for a sole proprietorship.
What are the most common complaints about TurboTax Online?
The complaints reviewers mention most: hidden fees (107 reviews), buggy app (77 reviews) and poor support (65 reviews). For example: TurboTax gave a smaller refund and wanted to charge on top; filing elsewhere gave about a hundred dollars more.
What does the signal score of 56 mean?
It's how well reviewed TurboTax Online is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of TurboTax Online?
Category: Tax software. Type: Online tax software. Fees: Free Edition $0 federal + $0 state for simple Form 1040 returns only; paid editions for other returns.
Where do these TurboTax Online reviews come from?
303 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.