Reddit · r/ChaseSapphire · Mar 12, 2025
NegativeSummary of a Reddit comment
Chase travel insurance claims went badly, so they switched to Amex.
Chase Sapphire Preferred Reviews
Ranked #4 in Travel cardsTravel rewards card
Customers value the Hyatt and airline transfer partners, primary rental car coverage and no foreign transaction fees, with the points often worth it for travel.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Often liked
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (77)
Add your reviewShowing 4 reviews mentioning poor support Show all
Reddit · r/ChaseSapphire · Sep 22, 2026
NegativeSummary of a Reddit comment
A claim was mishandled so badly it took enormous time to resolve.
Reddit · r/ChaseSapphire · Aug 17, 2024
NegativeSummary of a Reddit comment
A Chase portal ticket on their Preferred was cancelled and support took many calls to resolve.
Reddit · r/personalfinance · Jul 27, 2022
NegativeSummary of a Reddit comment
Chase showed no interest in their Sapphire Preferred chargeback complaint.
Common questions about Chase Sapphire Preferred
What do customers say about Chase Sapphire Preferred?
Customers value the Hyatt and airline transfer partners, primary rental car coverage and no foreign transaction fees, with the points often worth it for travel. The main frustrations are a portal hotel credit that is hard to use, reduced redemption value, and the annual fee. Support experiences are mixed.
Is Chase Sapphire Preferred worth it?
Of the 77 reviews with a clear verdict, 66% are positive, 12% mixed and 22% negative. The praise mentioned most is great rewards. The most common complaint is hard to redeem.
What do people like about Chase Sapphire Preferred?
The praise reviewers mention most: great rewards (14 reviews), great travel perks (13 reviews) and low fees (3 reviews). For example: Received all ten Paze credits on both their Sapphire Preferred and Freedom Flex, though the Preferred was slower.
What are the most common complaints about Chase Sapphire Preferred?
The complaints reviewers mention most: hard to redeem (8 reviews), rate dropped (3 reviews) and poor support (2 reviews). For example: Nine of ten Paze purchases on their Sapphire Preferred did not code correctly, though support was helpful.
What does the signal score of 75 mean?
It's how well reviewed Chase Sapphire Preferred is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Chase Sapphire Preferred?
Category: Travel rewards card. Type: Travel rewards credit card. Fees: $95 annual fee. Rates & rewards: 5x points on Chase Travel, 3x on dining.
How does Chase Sapphire Preferred rank?
#4 in Best-Reviewed Travel Credit Cards 2026, ranked by real customer reviews.
Where do these Chase Sapphire Preferred reviews come from?
77 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.