Chase Sapphire Reserve Reviews

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Points moved to their Sapphire Reserve the day before the cutoff lost the 1.5x value, and Chase said a fix could take a month.

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A portal hotel booking never went through, and getting the refund took two months and an in-branch escalation.

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Only one of ten Paze purchases got the bonus on their Sapphire Reserve, and support told them to wait eight weeks.

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They could not add their Sapphire Reserve to the Paze wallet to use the StubHub promotion, though other Chase cards appeared. They called Chase support, which was still working on the issue.

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They found their Reserve Priority Pass lounge access unreliable at JFK, with long waits and one lounge refusing entry at peak times, and say Chase and Priority Pass each blame the other.

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Applied for the Sapphire Reserve days before the bonus increase, and Chase would not match it.

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A London rental became a four-hour ordeal when Chase and Hertz said the coverage did not apply because they were not the driver.

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Finds Chase customer service worse than Amex and got no retention offer despite heavy Sapphire Reserve spending.

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A listed restaurant's dining credit was denied with shifting excuses.

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Loved the Sapphire Reserve before the changes but now finds phone support unhelpful.

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A flight booked through Chase Travel was confirmed but never ticketed, and fixing it took hours on hold with only a small points offer.

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Chase Travel's handling of a cancelled return flight left them unable to prove the cancellation, so both the insurance and the airline claims failed.

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A Chase Travel hotel booking did not exist at check-in, and Chase spent two hours arguing with Expedia while they rebooked themselves.

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A Chase Travel rep berated them over lost points value, the executive team sided with the rep, and they got an Amex Platinum.

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After losing their Sapphire Reserve, Chase needed four days to send a replacement, while Amex overnights cards.

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A small travel claim took hours and Priority Pass lounges turn them away; won't renew.

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A lost luggage claim was denied repeatedly, so they are cancelling.

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Their Sapphire Reserve lounge access would not activate, and neither Chase nor Priority Pass could help.

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Neither the hotel nor Chase would give an itemized receipt for a portal booking.

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Couldn't reach a human for help with the Edit, so is downgrading.

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Lost 3x on general travel and finds customer service poor for a travel card.

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Only half their valid delay claims were approved; switching to the Platinum.

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Their last Sapphire Reserve insurance claim with the new administrator took eight months and a second filing to be paid in full.

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Chase kept asking for the same trip insurance information and closed their claim, while their wife's Amex was easy.

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Their family's bags were delayed for days, but the Sapphire Reserve baggage claim reimbursed only part of what they spent.

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Chase denied their Sapphire Reserve dining credit by secure message even though a phone rep had confirmed the charge was valid.

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Dining credit was denied at a listed restaurant, apparently due to a mobile card reader.

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They moved points from an old Freedom card to a new Sapphire Reserve and found the travel portal values them at a flat one cent each rather than the boosted rate they expected; Chase support was not helpful.

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Hit the same ineligible-restaurant issue and a Chase rep could not explain the labels.

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Using a flight credit from a Chase Travel booking took two two-hour calls, so they plan to avoid the portal.

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Found the Chase portal pricier than booking direct, and with no real support when something went wrong.

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Most of their Paze purchases on the Sapphire Reserve missed the bonus, and an escalated message went unanswered.

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A Chase rep did not know about the new Sapphire Reserve bonus and would not match it two weeks after they applied.

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A clearly covered claim keeps getting denied.

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Chase gave them the runaround for months on an insurance issue, while Amex just handled theirs.

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Their accident claim has been denied repeatedly.

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Has had three Chase Travel problems, including a hotel booking that did not exist, and finds the service inconsistent.

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A premium suite booked through Chase Travel was missing at the hotel, leaving them with a downgraded room and a small points credit.

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Chase's executive office was condescending when they asked Chase to honor a refundable rate, and they will probably cancel.

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A Chase Travel booking at the Aria was double-billed and could not be disputed, and escalation got them nothing.

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Their first Chase Travel booking, made six months ahead, was missing at the hotel and Chase had to force a reservation.

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Missed a flight in Prague because of a Chase Travel booking problem and has not booked airfare there since.

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A Chase Travel booking confirmed as ocean view was partial view at the hotel, and Chase would not refund the difference.

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A luxury hotel booked through Chase Travel for their wedding trip turned out to be closed for years, and Chase offered no compensation.

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A Chase Travel hotel booking ended up in another country, and Chase reimbursed only part of the points and none of the higher rebooking cost.

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A small rental damage claim was denied three times despite rep help; they gave up.

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Gave up on a trip delay claim after hours on the phone.

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Current claim stuck with repeated requests, unlike an easy claim a decade ago.

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Chase Travel booking failures and runaround support led them to drop the card.

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Called four times about the fee and got conflicting answers, then no retention offer.

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A missed-connection claim failed without an airline letter.

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Stranded in Mexico, Chase said only hijacking or strikes qualified for reimbursement.

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A Chase claim was a joke, so they book important travel with Amex now.

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Extended warranty claims always gave them trouble; switched to the Platinum.

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Finds the documentation for claims insane.

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Never got the Sapphire Reserve Lyft credit after paying through Apple Pay, and support blamed them.

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Had to submit a Chase travel dispute four times after a hotel double-booked them.

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A Japan rental-car claim took nearly two months and repeated calls.

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All four of their claims over ten years were rejected on technicalities.

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Never got the JFK Sapphire lounge's second text and ended up rushing to their gate.

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The Chase portal issued both their tickets in one name, and ten reps gave conflicting answers while they were abroad.

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After long service with Chase, they were transferred four times trying to get points refunded and had a large charge declined without notice.

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Finds the Sapphire Reserve is declined for fraud on big purchases, unlike their Amex.

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Chase double-booked a hotel, and the refund took months of calls.

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Chase kept them on hold nearly until the 24-hour window closed before cancelling a portal booking.

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A Chase portal hotel booking was never actually made, and the hotel was full when they arrived late at night.

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A flight cancelled within 24 hours through Chase Travel was never refunded despite many hours on the phone, so they cancelled after seven years.

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After five months of problems with benefit claims, they did not renew the Sapphire Reserve.

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Decade-long holder cancelled after missing credits and getting no retention offer.

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A small rental claim is stuck in back-and-forth.

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The concierge could not confirm whether a restaurant qualified for the dining credit.

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Has used Chase Travel about three times and called each one a nightmare.

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Keeps getting asked for documents already uploaded.

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A theft claim got no response for months.

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A baggage delay claim was denied over an unlisted requirement.

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Stuck in claims purgatory over an Iceland rental scratch.

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Cancelled after a small travel claim was denied.

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Delay and rental claims were partly denied and stuck in resubmissions.

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A Chase Travel schedule change forced a pricier rebook and seat fee.

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A purchase protection claim was denied and appeals ignored.

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Gave up a lost baggage claim over paperwork.

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Holder since 2016 has been stuck since March on a rental insurance claim.

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Has used both claims providers and finds the new one far worse.

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Gave up on a claim over documentation airlines don't provide.

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Repeated document requests on a claim made them cancel the card.

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A trip interruption claim for a parent's hospitalization dragged on for months.

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Still unpaid on a claim after months of calls.

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Travel insurance took months to pay out.

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Found filing their Sapphire Reserve claim through the eClaims portal very complicated.

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Their Sapphire Reserve trip interruption claim was never approved.

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Chase Travel cancelled their flight without notice and wanted a large fee to rebook; they had to rebook elsewhere after a long call.

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A Chase portal flight booking error could not be fixed by phone, so they booked direct with the airline instead.

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Booked travel through the Chase portal with their Sapphire Reserve but kept getting charged again at check-in; one fix took over three months.

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Chase refused the grocery credit on Albertsons orders, calling them restaurants.

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Chase's claims administrator paid a fraction of a covered claim and ignored appeals.

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A Chase Travel booking's return ticket was silently cancelled, stranding them abroad with no help.

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Had a bad chargeback experience on their Sapphire Reserve when an airline double-charged six tickets.

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Every Sapphire Reserve support call about portal changes or disputes turns into long holds and transfers.

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Support said the DoorDash promo does not work and ended the chat.

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Finds Chase customer service poor even with the Sapphire Reserve.

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A Sapphire Reserve chargeback was granted and then reversed.

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Had similar dispute issues and does not think the card is worth renewing.