Reddit · r/ChaseSapphire · Oct 26, 2025
NegativeSummary of a Reddit comment
Points moved to their Sapphire Reserve the day before the cutoff lost the 1.5x value, and Chase said a fix could take a month.
Chase Sapphire Reserve Reviews
Travel rewards card
Many customers get strong value from the travel credit, lounges, insurance, points boost and transfer partners, often more than the annual fee.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (1,319)
Add your reviewShowing 130 reviews mentioning poor support Show all
Reddit · r/ChaseSapphire · Jan 20, 2025
NegativeSummary of a Reddit comment
A portal hotel booking never went through, and getting the refund took two months and an in-branch escalation.
Reddit · r/ChaseSapphire · Jul 8, 2026
NegativeSummary of a Reddit post
Only one of ten Paze purchases got the bonus on their Sapphire Reserve, and support told them to wait eight weeks.
Reddit · r/ChaseSapphire · Jun 4, 2026
NegativeSummary of a Reddit comment
They could not add their Sapphire Reserve to the Paze wallet to use the StubHub promotion, though other Chase cards appeared. They called Chase support, which was still working on the issue.
Reddit · r/ChaseSapphire · May 2, 2026
NegativeSummary of a Reddit comment
They found their Reserve Priority Pass lounge access unreliable at JFK, with long waits and one lounge refusing entry at peak times, and say Chase and Priority Pass each blame the other.
Reddit · r/CreditCards · Apr 30, 2026
NegativeSummary of a Reddit comment
Applied for the Sapphire Reserve days before the bonus increase, and Chase would not match it.
Reddit · r/ChaseSapphire · Mar 3, 2026
NegativeSummary of a Reddit comment
A London rental became a four-hour ordeal when Chase and Hertz said the coverage did not apply because they were not the driver.
Reddit · r/ChaseSapphire · Feb 21, 2026
NegativeSummary of a Reddit comment
Finds Chase customer service worse than Amex and got no retention offer despite heavy Sapphire Reserve spending.
Reddit · r/ChaseSapphire · Feb 4, 2026
NegativeSummary of a Reddit comment
A listed restaurant's dining credit was denied with shifting excuses.
Reddit · r/ChaseSapphire · Jan 29, 2026
MixedSummary of a Reddit comment
Submitted the same claim documents five times before it was resolved.
Reddit · r/ChaseSapphire · Dec 31, 2025
NegativeSummary of a Reddit comment
Loved the Sapphire Reserve before the changes but now finds phone support unhelpful.
Reddit · r/ChaseSapphire · Dec 15, 2025
MixedSummary of a Reddit comment
Dining credit did not post for a misspelled restaurant charge and support would not escalate; it later posted.
Reddit · r/ChaseSapphire · Dec 12, 2025
MixedSummary of a Reddit comment
Their son's Chase Travel ticket was never issued; Chase reimbursed the replacement tickets but nothing for the ordeal.
Reddit · r/ChaseSapphire · Dec 2, 2025
NegativeSummary of a Reddit post
A flight booked through Chase Travel was confirmed but never ticketed, and fixing it took hours on hold with only a small points offer.
Reddit · r/ChaseSapphire · Dec 2, 2025
NegativeSummary of a Reddit comment
Chase Travel's handling of a cancelled return flight left them unable to prove the cancellation, so both the insurance and the airline claims failed.
Reddit · r/ChaseSapphire · Dec 2, 2025
NegativeSummary of a Reddit comment
A Chase Travel hotel booking did not exist at check-in, and Chase spent two hours arguing with Expedia while they rebooked themselves.
Reddit · r/ChaseSapphire · Dec 2, 2025
NegativeSummary of a Reddit comment
A Chase Travel rep berated them over lost points value, the executive team sided with the rep, and they got an Amex Platinum.
Reddit · r/ChaseSapphire · Nov 22, 2025
NegativeSummary of a Reddit comment
After losing their Sapphire Reserve, Chase needed four days to send a replacement, while Amex overnights cards.
Reddit · r/ChaseSapphire · Nov 7, 2025
NegativeSummary of a Reddit comment
A small travel claim took hours and Priority Pass lounges turn them away; won't renew.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
Was hung up on, but a later rep helped and the claim was paid.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
A storm-damage rental claim took three months and repeated paperwork.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
A trip cancellation claim worked with a written statement after a confusing process.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
A French rental claim was paid after repeated paperwork requests.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
A claim paid after two to three months, making them rethink the benefit.
Reddit · r/ChaseSapphire · Nov 3, 2025
NegativeSummary of a Reddit comment
A lost luggage claim was denied repeatedly, so they are cancelling.
Reddit · r/ChaseSapphire · Oct 29, 2025
NegativeSummary of a Reddit comment
Their Sapphire Reserve lounge access would not activate, and neither Chase nor Priority Pass could help.
Reddit · r/ChaseSapphire · Oct 4, 2025
NegativeSummary of a Reddit comment
Neither the hotel nor Chase would give an itemized receipt for a portal booking.
Reddit · r/ChaseSapphire · Oct 3, 2025
NegativeSummary of a Reddit comment
Couldn't reach a human for help with the Edit, so is downgrading.
Reddit · r/ChaseSapphire · Oct 2, 2025
NegativeSummary of a Reddit comment
Lost 3x on general travel and finds customer service poor for a travel card.
Reddit · r/ChaseSapphire · Oct 2, 2025
NegativeSummary of a Reddit comment
Only half their valid delay claims were approved; switching to the Platinum.
Common questions about Chase Sapphire Reserve
What do customers say about Chase Sapphire Reserve?
Many customers get strong value from the travel credit, lounges, insurance, points boost and transfer partners, often more than the annual fee. The most common complaints are credits that are hard to use (DoorDash, The Edit, StubHub), poor support when portal bookings go wrong, crowded lounges, and a higher fee after the refresh.
Is Chase Sapphire Reserve worth it?
Of the 1,319 reviews with a clear verdict, 53% are positive, 12% mixed and 34% negative. The praise mentioned most is great rewards. The most common complaint is hard to redeem.
What do people like about Chase Sapphire Reserve?
The praise reviewers mention most: great rewards (253 reviews), great travel perks (210 reviews) and easy to use (34 reviews). For example: Frequent work traveler uses the credits on things bought anyway and redeems points for family holiday flights.
What are the most common complaints about Chase Sapphire Reserve?
The complaints reviewers mention most: hard to redeem (149 reviews), poor support (114 reviews) and rate dropped (33 reviews). For example: In Europe, spent hours looking for reasonable Edit stays and gave up; calls the card a massive disappointment.
What does the signal score of 79 mean?
It's how well reviewed Chase Sapphire Reserve is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Chase Sapphire Reserve?
Category: Travel rewards card. Type: Premium travel rewards credit card. Fees: $795 annual fee. Rates & rewards: 8x points on Chase Travel, 4x on flights and hotels booked direct, 3x on dining.
Where do these Chase Sapphire Reserve reviews come from?
1,319 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.