Reddit · r/ChaseSapphire · Jan 29, 2026
MixedSummary of a Reddit comment
Submitted the same claim documents five times before it was resolved.
Chase Sapphire Reserve Reviews
Travel rewards card
Many customers get strong value from the travel credit, lounges, insurance, points boost and transfer partners, often more than the annual fee.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (1,319)
Add your reviewShowing 28 reviews mentioning poor support Show all
Reddit · r/ChaseSapphire · Dec 15, 2025
MixedSummary of a Reddit comment
Dining credit did not post for a misspelled restaurant charge and support would not escalate; it later posted.
Reddit · r/ChaseSapphire · Dec 12, 2025
MixedSummary of a Reddit comment
Their son's Chase Travel ticket was never issued; Chase reimbursed the replacement tickets but nothing for the ordeal.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
Was hung up on, but a later rep helped and the claim was paid.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
A storm-damage rental claim took three months and repeated paperwork.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
A trip cancellation claim worked with a written statement after a confusing process.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
A French rental claim was paid after repeated paperwork requests.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
A claim paid after two to three months, making them rethink the benefit.
Reddit · r/ChaseSapphire · Jun 17, 2025
MixedSummary of a Reddit comment
Has booked a lot through the Chase portal with no problems, but finds customer service bad once a booking needs changes.
Reddit · r/ChaseSapphire · Dec 20, 2025
MixedSummary of a Reddit comment
Got a 6–8 week runaround on a missing dining credit, which eventually posted.
Reddit · r/ChaseSapphire · Nov 17, 2025
MixedSummary of a Reddit comment
Chase said the gift card qualifies but made them wait 6-8 weeks.
Reddit · r/ChaseSapphire · Nov 6, 2025
MixedSummary of a Reddit comment
A smashed window claim was credited but took pointless hoops.
Reddit · r/ChaseSapphire · Nov 4, 2025
MixedSummary of a Reddit comment
Rental and purchase protection claims paid after resubmitting.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
Flat tire claim was paid after submitting a no-documents statement three times.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
A windshield claim paid after six weeks of repeated document requests.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
Had to re-upload documents repeatedly before approval.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
A painful windshield claim was eventually paid in full.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
Claims always got paid, but only after months and multiple attempts.
Reddit · r/ChaseSapphire · Nov 3, 2025
MixedSummary of a Reddit comment
Got part of a cancellation rental refunded after many calls.
Reddit · r/ChaseSapphire · Oct 2, 2025
MixedSummary of a Reddit comment
A cancelled-flight claim eventually paid after a nightmare of requests.
Reddit · r/ChaseSapphire · Oct 2, 2025
MixedSummary of a Reddit comment
A delay claim was approved after pushing back on rejected airline letters.
Reddit · r/ChaseSapphire · Oct 2, 2025
MixedSummary of a Reddit comment
Had to resubmit forms repeatedly before their claim was paid.
Reddit · r/ChaseSapphire · Oct 2, 2025
MixedSummary of a Reddit comment
A bereavement cancellation claim took months until an executive email resolved it.
Reddit · r/ChaseSapphire · Oct 2, 2025
MixedSummary of a Reddit comment
Claim paid after submitting documents twice.
Reddit · r/ChaseSapphire · Aug 18, 2024
MixedSummary of a Reddit comment
Phone support would not fix a misapplied travel credit, but secure messages finally did.
Reddit · r/amex · Jul 24, 2023
MixedSummary of a Reddit comment
Uses the Sapphire Reserve for dining but may drop it over poor service.
Reddit · r/personalfinance · Jul 27, 2022
MixedSummary of a Reddit comment
Phone reps refused a rental-insurance dispute, but a mailed letter won it.
Reddit · r/personalfinance · Jul 26, 2022
MixedSummary of a Reddit post
Their Sapphire Reserve dispute over an unusable rental was first refused, then granted on a second call.
Common questions about Chase Sapphire Reserve
What do customers say about Chase Sapphire Reserve?
Many customers get strong value from the travel credit, lounges, insurance, points boost and transfer partners, often more than the annual fee. The most common complaints are credits that are hard to use (DoorDash, The Edit, StubHub), poor support when portal bookings go wrong, crowded lounges, and a higher fee after the refresh.
Is Chase Sapphire Reserve worth it?
Of the 1,319 reviews with a clear verdict, 53% are positive, 12% mixed and 34% negative. The praise mentioned most is great rewards. The most common complaint is hard to redeem.
What do people like about Chase Sapphire Reserve?
The praise reviewers mention most: great rewards (253 reviews), great travel perks (210 reviews) and easy to use (34 reviews). For example: Frequent work traveler uses the credits on things bought anyway and redeems points for family holiday flights.
What are the most common complaints about Chase Sapphire Reserve?
The complaints reviewers mention most: hard to redeem (149 reviews), poor support (114 reviews) and rate dropped (33 reviews). For example: In Europe, spent hours looking for reasonable Edit stays and gave up; calls the card a massive disappointment.
What does the signal score of 79 mean?
It's how well reviewed Chase Sapphire Reserve is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Chase Sapphire Reserve?
Category: Travel rewards card. Type: Premium travel rewards credit card. Fees: $795 annual fee. Rates & rewards: 8x points on Chase Travel, 4x on flights and hotels booked direct, 3x on dining.
Where do these Chase Sapphire Reserve reviews come from?
1,319 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.