Travel rewards card
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 15 reviews mentioning poor support Show all
Reddit · r/delta · Oct 17, 2026
NegativeSummary of a Reddit comment
Spent the required amount for the 80,000-mile welcome offer but the miles never posted, and Amex said the account did not qualify based on credit access and number of cards held, so they plan to cancel.
Reddit · r/CreditCards · Jun 19, 2026
MixedSummary of a Reddit comment
Was wrongly charged the annual fee on a new Delta Gold and only got the credit after saying they would close the account; handled through chat with no proof required.
Reddit · r/CreditCards · Jun 8, 2026
MixedSummary of a Reddit comment
Got the same runaround over a wrongly charged Delta Gold annual fee; once they said they would close the card, Amex quickly completed its review and promised a refund.
Reddit · r/CreditCards · May 29, 2026
NegativeSummary of a Reddit comment
Waited over a month on a wrongly charged Delta Gold annual fee; the agent first denied the offer terms, then admitted it was a known issue and promised a waiver once resolved.
Reddit · r/CreditCards · May 25, 2026
NegativeSummary of a Reddit comment
Hit with the annual fee after only two months with the Delta Gold; the chat rep first claimed the no-fee intro was never offered, and they were glad to have saved the terms as proof.
Reddit · r/CreditCards · May 24, 2026
NegativeSummary of a Reddit comment
Their Delta Gold annual fee dispute dragged on for weeks, and each follow-up call just got told to wait another week or two.
Reddit · r/CreditCards · May 23, 2026
NegativeSummary of a Reddit comment
Charged an annual fee that should have been waived on a Delta Gold; support called it a known system issue and told them to wait a few weeks.
Reddit · r/CreditCards · May 13, 2026
NegativeSummary of a Reddit comment
Charged the Delta Gold annual fee that should have been waived; after repeated calls Amex said it was still investigating with no timeline and asked them to pay for now.
Reddit · r/CreditCards · May 5, 2026
NegativeSummary of a Reddit comment
Was charged the annual fee on a new Delta Gold despite a waived first year; support only asked them to check back in 10 business days.
Reddit · r/CreditCards · Apr 30, 2026
NegativeSummary of a Reddit post
Opened the Delta Gold for the 90k offer showing no first-year annual fee, then was charged the fee anyway; the refund eventually posted months later with a bit of interest, unprompted.
Reddit · r/amex · Feb 3, 2026
NegativeSummary of a Reddit post
Denied for the Delta Gold despite strong credit; two reconsideration reps gave conflicting reasons, one offering only to reapply after 30 days and the other saying the decision was final.
Reddit · r/amex · Jul 1, 2025
NegativeSummary of a Reddit comment
Instantly approved for the Delta Gold and bought tickets, but after three months the promised statement credit never posted and Amex support said the offer was not part of their application.
Reddit · r/amex · May 26, 2025
NegativeSummary of a Reddit comment
Opened the Delta card last year and got no sign-up bonus despite meeting the spend; support attributed it to past product changes and closures, leaving only the free first-year stays credit.
Reddit · r/CreditCards · Jul 15, 2026
NegativeSummary of a Reddit comment
Tried threatening a CFPB complaint to get a wrongly charged Delta Gold annual fee reversed and says the experience left them outraged at Amex support.
Reddit · r/amex · Mar 27, 2025
NegativeSummary of a Reddit comment
Opened the Delta Gold for the advertised statement credit offer, bought a flight, and Amex refused to issue the credit, claiming the deal never existed despite screenshots.
Of the 63 reviews with a clear verdict, 33% are positive, 27% mixed and 40% negative. The praise mentioned most is great travel perks. The most common complaint is poor support.
The praise reviewers mention most: great travel perks (9 reviews), great rewards (6 reviews) and helpful support (2 reviews). For example: Hitting the 10k annual spend requirement last year during a cross-country move unlocked the 200 flight credit.
The complaints reviewers mention most: poor support (15 reviews), hidden fees (13 reviews) and hard to redeem (2 reviews). For example: Their Delta Gold annual fee dispute dragged on for weeks, and each follow-up call just got told to wait another week or two.
It's how well reviewed American Express Delta SkyMiles Gold American Express Card is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Travel rewards card. Type: Airline credit card. Fees: $0 annual fee the first year, then $150. Rates & rewards: 2x miles on Delta purchases, at restaurants and at U.S. supermarkets; 1x on other eligible purchases.
63 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.