American Express The Platinum Card from American Express

Reviews & customer experiences

American Express The Platinum Card from American Express Reviews

Travel rewards cardRanked #1 in Travel cards

Lounges and hotel stays outweigh the fee for frequent travellers; others call it a coupon book.

91Signal score
69% positive
721reviews
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A score out of 100 for how well reviewed a product is next to others of its kind. It rises with positive reviews and with how many there are; negative and mixed reviews take points off. The best in each category scores in the 90s.

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Updated 13 Nov

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Real customer experiences (721)

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Showing 214 reviews mentioning great travel perks Show all

Reddit · r/CreditCards · Oct 22, 2026 · summarized

Positive

Enjoyed trying FHR hotels for one night when the credit made them competitive.

Reddit · r/churning · Oct 23, 2026 · summarized

Positive

Found a good THC hotel in Copenhagen with breakfast and a credit.

Reddit · r/amex · Oct 14, 2026 · summarized

Mixed

Used one-night FHR stays before cruises; the two-night rule ends that.

Reddit · r/amex · Oct 14, 2026 · summarized

Mixed

Used one-night FHR stays on side trips; may drop the card after the change.

Reddit · r/amex · Oct 14, 2026 · summarized

Mixed

Uses many one-night FHR stays a year but will cancel over the change.

Reddit · r/amex · Oct 1, 2026 · summarized

Positive

They track their Amex Platinum benefits in a spreadsheet and use Clear, Uber, entertainment and Walmart+ credits, plus points for travel, and say they clearly more than cover the annual fee.

Reddit · r/ChaseSapphire · May 8, 2026 · summarized

Positive

Fully uses the Amex Platinum airline, Clear and YouTube credits and finds its hotel credits far easier than The Edit.

Reddit · r/CreditCards · Mar 14, 2026 · summarized

Positive

Started with the Capital One cards but found Amex far better for them; loves the Platinum's perks and books almost all hotels through Fine Hotels + Resorts.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

Gets a lot from the Amex Platinum credits, and Fine Hotels access has been far better than The Edit.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

Finds Amex Fine Hotels better than Chase's offering and uses the Resy, hotel and digital credits anyway.

Reddit · r/CreditCards · Dec 30, 2025 · summarized

Positive

Booked two nights at an Amex hotel fully covered by the credit.

Reddit · r/CreditCards · Dec 30, 2025 · summarized

Positive

Used the FHR/THC credit in Amsterdam and Helsinki without trouble.

Reddit · r/CreditCards · Dec 30, 2025 · summarized

Positive

The hotel and property credits cut a Thailand stay substantially.

Reddit · r/ChaseSapphire · Nov 12, 2025 · summarized

Positive

Uses the Platinum hotel credit twice a year alongside Gold and Sapphire Reserve.

Reddit · r/amex · Oct 13, 2025 · summarized

Positive

Uses the Amex Platinum for travel and gets a lot from it on every vacation, especially free hotel room upgrades.

Reddit · r/amex · Sep 24, 2025 · summarized

Positive

A Fine Hotels + Resorts stay in LA came with a free night, suite upgrade and breakfast credits.

Reddit · r/amex · Sep 24, 2025 · summarized

Positive

Holds the Platinum for lounge access and uses the hotel, airline, Resy and other credits.

Reddit · r/amex · Sep 24, 2025 · summarized

Positive

Nets about $1k a year from the Platinum and Gold with FHR bar credits and points flights.

Reddit · r/ChaseSapphire · Sep 23, 2025 · summarized

Positive

Paid to add their spouse to the Amex Platinum for lounge access and says the credits more than cover it.

Reddit · r/CreditCards · Sep 18, 2025 · summarized

Positive

Used the hotel credit at an affordable Bangkok property with great service.

Reddit · r/amex · Sep 16, 2025 · summarized

Positive

An FHR stay in Dubai came with an upgrade, breakfast and a credit.

Reddit · r/amex · Sep 15, 2025 · summarized

Positive

Nearby FHR hotels under the credit give good value even for one night.

Reddit · r/CreditCards · Sep 3, 2025 · summarized

Positive

An FHR booking beat booking direct once breakfast was included.

Reddit · r/CreditCards · Aug 16, 2025 · summarized

Positive

Used the hotel credit in Denver and Key West and found it worth it.

Reddit · r/CreditCards · Aug 15, 2025 · summarized

Positive

Got a cheap FHR stay at Cordis Auckland with a credit and breakfast.

Reddit · r/CreditCards · Aug 15, 2025 · summarized

Positive

Gets good FHR value abroad, such as the Hoxton in Rome.

Reddit · r/CreditCards · Jul 6, 2025 · summarized

Mixed

Values the Platinum lounge access but finds other credits harder and Clear nearly useless.

Reddit · r/ChaseSapphire · Jun 25, 2025 · summarized

Positive

Booked nice FHR hotels at about $300 a night with lots of perks.

Reddit · r/amex · May 14, 2025 · summarized

Positive

Finds the Platinum worth it for the lounges, hotel status and concierge despite weak offers.

Reddit · r/ChaseSapphire · Mar 15, 2025 · summarized

Positive

They have held the Amex Platinum for over ten years and get full value from it, though they would pick Sapphire over it for dining points and better lounges.

Reddit · r/amex · Feb 26, 2025 · summarized

Positive

Takes a few pricey vacations a year and finds the Amex Platinum perfect for them, mainly for expensive hotel stays.

Reddit · r/CreditCards · Oct 22, 2026 · summarized

Mixed

Won't cancel over the FHR change but says it is no longer a no-brainer.

Reddit · r/amex · Oct 14, 2026 · summarized

Positive

Books one FHR night alongside direct nights at InterContinental.

Reddit · r/amex · Oct 13, 2026 · summarized

Positive

One-night FHR stays came in clutch for their annual overnight events.

Reddit · r/CreditCards · Oct 4, 2026 · summarized

Positive

Has used Amex partner lounges at small airports with no waitlist, which they value above Centurion lounges.

Reddit · r/CreditCards · Aug 29, 2026 · summarized

Positive

Finds the refreshed hotel credit easy to use on road trips.

Reddit · r/ChaseSapphire · Mar 10, 2026 · summarized

Positive

Enjoys the Centurion and Delta lounges and the elite status perks that come with the Platinum.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

Finds Amex Platinum Fine Hotels credits far better than Chase's The Edit and uses Uber Eats monthly.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

Finds the hotel and dining credits easy on ski trips and values the Clear Plus membership.

Reddit · r/ChaseSapphire · Feb 19, 2026 · summarized

Positive

Used the Amex Platinum to get Hilton Gold, then status-matched that into National and Hertz elite status.

Reddit · r/ChaseSapphire · Feb 14, 2026 · summarized

Mixed

Finds the earning weak but loves the Clear, Saks, Lululemon and Resy perks.

Reddit · r/amex · Jan 1, 2026 · summarized

Positive

Got the Platinum at 18 and finds the fee worth it for frequent business travel.

Reddit · r/CreditCards · Dec 31, 2025 · summarized

Positive

Uses the Amex hotel credit twice a year at reasonably priced hotels.

Reddit · r/CreditCards · Dec 30, 2025 · summarized

Positive

Found immense value in the Amex hotel programs and credit.

Reddit · r/CreditCards · Dec 30, 2025 · summarized

Positive

An FHR stay in Hawaii netted out cheap with credits and breakfast.

Reddit · r/ChaseSapphire · Dec 29, 2025 · summarized

Positive

Used every Fine Hotels + Resorts night for free stays with property and breakfast credits.

Reddit · r/CreditCards · Nov 27, 2025 · summarized

Positive

Uses the credits easily and keeps the Platinum mainly for lounges and Leading Hotels status.

Reddit · r/ChaseSapphire · Nov 13, 2025 · summarized

Positive

Finds the Platinum hotel and restaurant credits much easier to use than Chase's.

Reddit · r/ChaseSapphire · Oct 7, 2025 · summarized

Positive

FHR had seven hotels where the Edit had one, so they booked through Amex.

Reddit · r/ChaseSapphire · Oct 3, 2025 · summarized

Positive

The Hotel Collection rate beat their direct booking and added an upgrade and credit.

Reddit · r/ChaseSapphire · Oct 3, 2025 · summarized

Positive

Uses the Amex hotel and Lululemon credits after leaving the Sapphire Reserve.

Reddit · r/ChaseSapphire · Oct 2, 2025 · summarized

Positive

Would pick the Platinum for easier benefits than the Sapphire Reserve.

Reddit · r/ChaseSapphire · Oct 2, 2025 · summarized

Positive

Booked a Denver hotel fully covered by the Amex Platinum hotel credit at better rates than Chase.

Reddit · r/ChaseSapphire · Oct 1, 2025 · summarized

Positive

Uses most Amex Platinum credits and found Fine Hotels stays in Japan excellent every time.

Reddit · r/amex · Sep 24, 2025 · summarized

Positive

Uses the hotel credit for a yearly family Ritz staycation they look forward to.

Reddit · r/amex · Sep 24, 2025 · summarized

Positive

Used the new hotel credits right away on travel already planned and booked Greece with points.

Reddit · r/CreditCards · Sep 18, 2025 · summarized

Positive

Uses the hotel credit for a one-night FHR date night, checking prices first.

Reddit · r/amex · Sep 15, 2025 · summarized

Positive

The FHR credit plus Hilton Gold got them free nights at Conrad Dubai and Waldorf Panama City.

Reddit · r/CreditCards · Aug 14, 2025 · summarized

Mixed

Likes the FHR credit though two stays a year is a stretch.

Reddit · r/ChaseSapphire · Jun 14, 2025 · summarized

Positive

Uses their Amex Platinum mostly to book travel, and the Fine Hotels and Resorts program has worked out well for them so far.

Reddit · r/ChaseSapphire · Jun 12, 2025 · summarized

Negative

Finds the JFK Centurion lounge the worst they've used and the airline credit abysmal.

Reddit · r/ChaseSapphire · Jun 9, 2025 · summarized

Positive

Their household gets hotel upgrades with the Amex Platinum that the Chase card does not deliver.

Reddit · r/ChaseSapphire · Jun 8, 2025 · summarized

Positive

Uses enough of the airline, Uber, streaming, Walmart+ and FHR credits to offset the Platinum's cost.

Reddit · r/CreditCards · May 2, 2025 · summarized

Positive

They are on their fourth Platinum Card from American Express and use it heavily for monthly Uber credits, hotel credits and the yearly airline credit, treating the perks as a major benefit of military life.

Reddit · r/amex · Jan 25, 2025 · summarized

Positive

They took the Platinum Card from American Express for a strong welcome bonus and use it for the benefits while their Gold handles spending. A new airport Centurion lounge made it worthwhile and they have no regrets.

Reddit · r/amex · Oct 14, 2026 · summarized

Positive

FHR bookings still got their InterContinental status and points.

Reddit · r/amex · Oct 13, 2026 · summarized

Positive

A long-time Amex holder who keeps the Platinum mainly for FHR.

Reddit · r/amex · Oct 13, 2026 · summarized

Positive

Uses FHR at the Rosewood Georgia when passing through Vancouver.

Reddit · r/CreditCards · Aug 29, 2026 · summarized

Positive

Uses most credits organically and says the Platinum is almost perfect for them.

Reddit · r/ChaseSapphire · Feb 20, 2026 · summarized

Positive

Gets lounge access, loyalty status, Uber, streaming, Resy and Lululemon credits from their Amex Platinum.

Reddit · r/CreditCards · Feb 10, 2026 · summarized

Positive

Amex's hotel prices were far lower than Citi's for the same hotels, so they used the Platinum.

Reddit · r/CreditCards · Jan 24, 2026 · summarized

Positive

Uses the Platinum for credits, lounge and occasional 5x flights alongside the Gold.

Reddit · r/CreditCards · Dec 31, 2025 · summarized

Positive

The Amex hotels they booked in Asia were nice, with the credit on top.

Reddit · r/CreditCards · Dec 30, 2025 · summarized

Positive

The refreshed Platinum has been great, including FHR staycations.

Reddit · r/ChaseSapphire · Dec 27, 2025 · summarized

Positive

Consistently uses and justifies the Fine Hotels + Resorts credit on their Amex Platinum.

Reddit · r/ChaseSapphire · Oct 7, 2025 · summarized

Positive

Books FHR stays specifically for the 4pm checkout before evening flights.

Reddit · r/ChaseSapphire · Oct 3, 2025 · summarized

Positive

A last-minute FHR deal in Europe outweighed spotty Amex acceptance.

Reddit · r/amex · Sep 17, 2025 · summarized

Positive

Always books Ritz-Carlton stays through Amex Travel for the credit.

Reddit · r/amex · Sep 17, 2025 · summarized

Positive

Finds FHR hotels just above the credit for good staycations and weekends.

Reddit · r/amex · Sep 16, 2025 · summarized

Positive

Used the FHR credit in Seattle and finds the perks even out the cost.

Reddit · r/amex · Sep 16, 2025 · summarized

Positive

FHR stays in Vegas and DC came with credits, breakfast and upgrades.

Reddit · r/amex · Sep 15, 2025 · summarized

Positive

Uses the FHR credit at nearby hotels with late checkout and a dining credit.

Reddit · r/ChaseSapphire · Aug 15, 2025 · summarized

Positive

One Fine Hotels + Resorts stay brought an upgrade, status-like treatment and large credits.

Reddit · r/ChaseSapphire · Aug 13, 2025 · summarized

Positive

Easily makes back the Amex Platinum fee through status benefits.

Reddit · r/amex · Jul 28, 2025 · summarized

Positive

Finds the airline credit one of the most useful Platinum credits.

Reddit · r/amex · Dec 8, 2024 · summarized

Positive

FHR perks at the Four Seasons NYC were large; also likes the lounges.

Reddit · r/amex · Sep 17, 2023 · summarized

Positive

A one-night FHR stay at the Ritz in Santiago came with a room, dinner, breakfast and late checkout.

Reddit · r/churning · Dec 20, 2016 · summarized

Positive

Was going to cancel before the annual fee but cheap Hamilton tickets changed their mind.

Reddit · r/ChaseSapphire · Aug 17, 2024 · summarized

Positive

Has never been turned away from a Centurion lounge with their Amex Platinum; the longest wait was 15 minutes.

Reddit · r/amex · Jul 17, 2024 · summarized

Positive

Finds it easy to make the Platinum work, including Centurion and Delta lounges.

Reddit · r/amex · Dec 24, 2023 · summarized

Positive

Three-year holder loves the lounges and never struggles with the benefits.

Reddit · r/amex · Dec 24, 2023 · summarized

Mixed

Priority Pass is nearly useless to them, but the Platinum's Delta lounge access works.

Reddit · r/amex · Dec 24, 2023 · summarized

Positive

FHR's flexible cancellation saved them a large fee and they got a club upgrade in Singapore.

Reddit · r/amex · Dec 24, 2023 · summarized

Positive

Uses points and FHR on Orlando stays and calls the card a keeper for luxury travelers.

Reddit · r/amex · Dec 24, 2023 · summarized

Mixed

Values lounge access, the FHR credit and NYT via streaming, but finds the card hard to drive.

Reddit · r/amex · Dec 24, 2023 · summarized

Positive

The FHR credit is one of the easiest benefits and keeps them in.

Reddit · r/amex · Sep 22, 2023 · summarized

Positive

Loves the benefits for travel and medical flights, and the support.

Reddit · r/amex · Sep 16, 2023 · summarized

Negative

Finds lounge access difficult after a few months with the card.

Reddit · r/amex · Sep 15, 2023 · summarized

Positive

A Hotel Collection stay at Hilton Tokyo with credit, breakfast and an executive upgrade impressed them.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

A New York FHR stay with third night free, breakfast and upgrade cost less than a regular hotel.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

Will keep the Platinum for Hilton and Marriott status plus Uber and entertainment credits.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

Clear saves them time monthly and lounge access is their main reward.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

Monthly transatlantic flyer saves hundreds on airport meals through lounges.

Reddit · r/personalfinance · Feb 28, 2023 · summarized

Positive

Frequent business travel makes the Platinum's benefits far outweigh standard cards.

Reddit · r/CreditCards · Jan 18, 2023 · summarized

Positive

Travels 1-3 times a year and gets a Waldorf Astoria upgrade and credits that pay the fee.

Reddit · r/amex · Apr 9, 2021 · summarized

Positive

Three Waldorf Astoria stays via Amex Travel earned credits, breakfast and an upgrade.

Reddit · r/churning · Jul 16, 2019 · summarized

Positive

Books 10 to 15 Fine Hotels stays a year through the Amex Platinum and often gets multi-category upgrades and 4pm checkout.

Reddit · r/churning · Sep 30, 2017 · summarized

Negative

Found the DFW Centurion lounge packed with the food wiped out and left.

Reddit · r/churning · Dec 22, 2016 · summarized

Positive

Booked a Chicago Loews through FHR with a free third night, breakfasts and a $100 credit.

Reddit · r/churning · Sep 29, 2016 · summarized

Positive

Uses FHR and Hilton status from the Platinum to stay at luxury hotels for much less.

Reddit · r/amex · Jul 16, 2024 · summarized

Positive

Values the Hilton breakfast, lounges, FHR late checkout and airline credit when traveling.

Reddit · r/amex · Jul 16, 2024 · summarized

Positive

The ATL Centurion lounge has fed and relaxed them on many layovers.

Reddit · r/amex · Dec 24, 2023 · summarized

Positive

Their home airport's Centurion lounge makes travel much better.

Reddit · r/amex · Sep 16, 2023 · summarized

Negative

Frequent Delta flyer is dropping the Platinum after the Sky Club changes.

Reddit · r/amex · Sep 15, 2023 · summarized

Positive

Keeping it despite the Sky Club cap; Centurion access matters most.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

Booked three FHR rooms at the Conrad Seoul with third night free and benefits on each room.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

Dozens of lounge visits a year make the net fee cheap per visit.

Reddit · r/amex · Mar 6, 2023 · summarized

Mixed

Likes the lounges but losing free companion access makes them reconsider.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

Offers and credits cover most of the fee, making lounge access nearly free.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

Student flyer values Centurion and Delta lounges, Global Entry and Clear.

Reddit · r/amex · Mar 6, 2023 · summarized

Positive

In Canada, gets value mainly from travel: points, lounges and hotel benefits.

Reddit · r/personalfinance · Feb 28, 2023 · summarized

Positive

The SF Centurion lounge was peaceful with great service after the guest change.

Reddit · r/CreditCards · Jan 18, 2023 · summarized

Positive

A Ritz-Carlton FHR stay gave 8am check-in, 4pm checkout and a buffet, plus other credits.

Reddit · r/amex · Nov 22, 2022 · summarized

Positive

Uber, streaming and Saks credits cut the net fee; FHR staycation and hotel status perks are worth it.

Reddit · r/CreditCards · Mar 11, 2022 · summarized

Positive

A Vegas trip returned about $600 in FHR, dining and breakfast credits plus a suite upgrade.

Reddit · r/CreditCards · Mar 11, 2022 · summarized

Positive

Delta lounge access is nearly break-even and the Equinox and Uber credits add great value.

Reddit · r/CreditCards · Mar 11, 2022 · summarized

Positive

Loves the Platinum's many perks but would be unhappy paying the fee.

Reddit · r/churning · Dec 26, 2017 · summarized

Positive

A long delay at the PHL Centurion lounge was comfortable thanks to the staff, food and a shower.

Reddit · r/churning · Nov 1, 2017 · summarized

Positive

Enjoys the lounges for free food and drinks even on short stops.

Reddit · r/churning · Oct 30, 2017 · summarized

Positive

Keeps the Platinum for the lounges and 5X on certain travel spend.

Reddit · r/churning · Sep 30, 2017 · summarized

Mixed

Frequent business traveler who can only enjoy the overcrowded DFW lounge half the time.

Reddit · r/churning · Sep 30, 2017 · summarized

Positive

Says Centurion lounges are an amazing value if you use them routinely.

Reddit · r/churning · Jun 22, 2017 · summarized

Positive

Platinum Hertz discount code beat a USAA code by over $100 on a minivan rental.

Reddit · r/churning · Jun 18, 2017 · summarized

Positive

For a heavy Delta year the Sky Club access alone makes the Platinum a no brainer.

Reddit · r/churning · Apr 4, 2017 · summarized

Positive

New metal Platinum card feels heavier and more substantial than the Sapphire Reserve card.

Reddit · r/churning · Feb 20, 2017 · summarized

Negative

Got the Platinum for the bonus; no trip delay cover and no Centurion at their hubs.

Reddit · r/churning · Sep 28, 2016 · summarized

Positive

Leaning toward keeping the Platinum over the CSR for FHR, status, rental discounts and easy claims.

Reddit · r/churning · Sep 7, 2016 · summarized

Positive

Offset the fee with Global Entry credits and two airline credits for a net cost of about $25.

Reddit · r/churning · Aug 30, 2016 · summarized

Positive

Puts almost no spend on the Platinum but enjoys the Sky Club and other perks.

Reddit · r/churning · Aug 25, 2016 · summarized

Positive

Used the Amex Platinum airline credit to cover Sky Club guest fees for family on a layover.

Reddit · r/churning · Aug 24, 2016 · summarized

Positive

Nearly covered the Amex Platinum fee on their first Centurion lounge visit with guests.

Reddit · r/churning · Jul 9, 2016 · summarized

Positive

Their previous five or six SFO Centurion visits were flawless.

Reddit · r/churning · Jul 8, 2016 · summarized

Positive

The Houston Centurion had good food, fast wifi and plenty of space.

Reddit · r/churning · Oct 18, 2015 · summarized

Positive

TSA PreCheck from the Global Entry credit saved 20-30 minutes in Orlando.

Reddit · r/ChaseSapphire · Aug 3, 2024 · summarized

Positive

Loves the Platinum's Saks credit, hotel collection perks and upgrades.

Common questions about American Express The Platinum Card from American Express

What do customers say about American Express The Platinum Card from American Express?

Customers who travel or live in cities say the lounges, Fine Hotels stays and credits (Uber, Resy, airline, Lululemon) outweigh the high annual fee. Others call it a coupon book that is hard to use and poor for everyday earning. Lounge crowding and recent hotel credit changes bothered some.

Is American Express The Platinum Card from American Express worth it?

Of the 721 reviews with a clear verdict, 69% are positive, 11% mixed and 20% negative. The praise mentioned most is great travel perks. The most common complaint is poor support.

What are the most common complaints about American Express The Platinum Card from American Express?

The complaints reviewers mention most: poor support (11 reviews), hard to redeem (9 reviews) and buggy app (1 review). For example: Amex clawed back their Amex Platinum signup bonus over an unexplained refund, and five reps could not say why.

Where do these American Express The Platinum Card from American Express reviews come from?

721 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.

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