Reddit · r/amex · Jan 31, 2026
NegativeSummary of a Reddit comment
Uber One from the card raised prices, and Amex didn't care when told.
American Express The Platinum Card from American Express Reviews
Ranked #1 in Travel cardsTravel rewards card
Lounges and hotel stays outweigh the fee for frequent travellers; others call it a coupon book.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (720)
Add your reviewShowing 34 reviews mentioning poor support Show all
Reddit · r/CreditCards · Sep 23, 2025
NegativeSummary of a Reddit comment
Finds the lounges overcrowded and service outsourced, not worth the fee.
Reddit · r/CreditCards · Aug 26, 2025
NegativeSummary of a Reddit comment
A rental damage claim was denied because the rental ran past 30 days.
Reddit · r/ChaseSapphire · Jan 10, 2025
NegativeSummary of a Reddit comment
They held their Amex Platinum for over twenty years, but after a fraudulent merchant overcharged them, Amex declined to support the dispute, so they say they will no longer use the card.
Reddit · r/CreditCards · Jan 7, 2026
NegativeSummary of a Reddit comment
Found Amex customer service terrible.
Reddit · r/churning · Oct 3, 2025
NegativeSummary of a Reddit comment
The Oura credit didn't post and support said to wait eight weeks.
Reddit · r/amex · Apr 28, 2025
NegativeSummary of a Reddit post
Amex closed their Platinum for unspecified misuse and support gave no explanation.
Reddit · r/amex · Jan 27, 2025
NegativeSummary of a Reddit comment
Never got the Equinox credit after a massage and the app trial.
Reddit · r/amex · Nov 15, 2024
NegativeSummary of a Reddit comment
Was denied the Equinox credit and Equinox and Amex each said the other must fix it.
Reddit · r/amex · May 10, 2025
NegativeSummary of a Reddit comment
Found the Amex account-review agents rude and unhelpful.
Reddit · r/amex · Apr 30, 2025
NegativeSummary of a Reddit comment
Amex closed all their cards without explanation.
Reddit · r/amex · Dec 24, 2023
MixedSummary of a Reddit comment
FHR credits were clawed back on changed reservations, but they still enjoy FHR.
Reddit · r/CreditCards · Jul 4, 2021
MixedSummary of a Reddit comment
Customer service refused to stop a recurring charge, though they returned for the benefits.
Reddit · r/churning · Dec 13, 2017
MixedSummary of a Reddit comment
Retention rep guilt tripped them for mentioning the Sapphire Reserve though a 30k offer followed.
Reddit · r/churning · Apr 1, 2017
NegativeSummary of a Reddit comment
Got no retention offer cancelling the Platinum despite 10 years and heavy spend, after moving spend to Chase.
Reddit · r/churning · Oct 3, 2016
NegativeSummary of a Reddit comment
Points frozen for review for 10 weeks despite zero manufactured spending.
Reddit · r/ChaseSapphire · Aug 21, 2024
NegativeSummary of a Reddit comment
Amex denied their Amex Platinum trip claim because part of the trip was not charged on the card.
Reddit · r/CreditCards · Jun 7, 2023
NegativeSummary of a Reddit comment
Cancelled the Amex Platinum after two bad customer service experiences and limited acceptance.
Reddit · r/churning · Dec 7, 2018
NegativeSummary of a Reddit comment
Benefits took two weeks to activate and the Saks credit still would not work.
Reddit · r/churning · Apr 2, 2017
NegativeSummary of a Reddit comment
Finds reaching a rep on the Platinum far harder than on the Chase Sapphire cards.
Reddit · r/churning · Jan 10, 2017
NegativeSummary of a Reddit comment
Bonus points froze the day they posted despite no manufactured spending.
Reddit · r/churning · Oct 3, 2016
NegativeSummary of a Reddit comment
Bonuses on three new cards were refused and accounts suspended, even an older SPG card.
Reddit · r/churning · Sep 7, 2016
MixedSummary of a Reddit comment
Frozen 100K bonus was released only after a CFPB complaint despite all organic spend.
Reddit · r/churning · Aug 30, 2016
NegativeSummary of a Reddit comment
Spent 42k in a year yet got no retention offer.
Reddit · r/churning · Aug 30, 2016
NegativeSummary of a Reddit comment
Had the 100k bonus clawed back after three years as a cardholder, and retention could not explain it.
Reddit · r/amex · Jul 28, 2023
NegativeSummary of a Reddit post
Amex refused the welcome bonus a rep had promised, even after review.
Reddit · r/churning · Oct 30, 2017
NegativeSummary of a Reddit comment
After about ten concierge requests, all were slow and easier to do themselves.
Reddit · r/churning · Oct 30, 2017
NegativeSummary of a Reddit comment
Concierge failed three times to book a hard-to-get restaurant.
Reddit · r/churning · Apr 2, 2017
NegativeSummary of a Reddit comment
Frustrated by chatbots and phone routing when trying to reach a person about the Platinum.
Reddit · r/churning · Oct 3, 2016
NegativeSummary of a Reddit comment
Found their balance at negative 100k points with no communication from Amex.
Common questions about American Express The Platinum Card from American Express
What do customers say about American Express The Platinum Card from American Express?
Customers who travel or live in cities say the lounges, Fine Hotels stays and credits (Uber, Resy, airline, Lululemon) outweigh the high annual fee. Others call it a coupon book that is hard to use and poor for everyday earning. Lounge crowding and recent hotel credit changes bothered some.
Is American Express The Platinum Card from American Express worth it?
Of the 720 reviews with a clear verdict, 70% are positive, 11% mixed and 20% negative. The praise mentioned most is great travel perks. The most common complaint is poor support.
What do people like about American Express The Platinum Card from American Express?
The praise reviewers mention most: great travel perks (122 reviews), great rewards (75 reviews) and helpful support (18 reviews). For example: Has never been turned away from a Centurion lounge with their Amex Platinum; the longest wait was 15 minutes.
What are the most common complaints about American Express The Platinum Card from American Express?
The complaints reviewers mention most: poor support (11 reviews), hard to redeem (9 reviews) and buggy app (1 review). For example: Amex clawed back their Amex Platinum signup bonus over an unexplained refund, and five reps could not say why.
What does the signal score of 87 mean?
It's how well reviewed American Express The Platinum Card from American Express is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of American Express The Platinum Card from American Express?
Category: Travel rewards card. Type: Premium travel rewards charge card. Fees: $895 annual fee. Rates & rewards: 5x points on flights booked directly with airlines or Amex Travel (up to $500K a year) and on prepaid hotels via Amex Travel.
How does American Express The Platinum Card from American Express rank?
#1 in Best-Reviewed Travel Credit Cards 2026, ranked by real customer reviews.
Where do these American Express The Platinum Card from American Express reviews come from?
720 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.