Brokerage
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 8 reviews mentioning poor support Show all
Reddit · r/fidelityinvestments · Jul 11, 2025
NegativeSummary of a Reddit comment
They began investing at M1 with a three-part pie but left because of limited account types and poor customer service. They now maintain the same allocation by hand at Fidelity instead of paying for baskets.
Reddit · r/fidelityinvestments · May 13, 2026
NegativeSummary of a Reddit comment
They tried to fund their M1 Finance IRA from a Fidelity CMA but linking failed on both ends, and M1 does not accept mobile check deposits into the IRA, leaving them with few funding options.
Reddit · r/M1Finance · Jan 14, 2026
NegativeSummary of a Reddit comment
Set-and-forget pie chart worked great for years, but a sudden unrequested 2FA lock and a rude support rep who sighed through every question ruined the experience.
Reddit · r/M1Finance · Sep 21, 2025
NegativeSummary of a Reddit comment
Money pulled from their bank account three months ago still has not reached the investment account, and they report bad customer service.
Reddit · r/M1Finance · Sep 21, 2025
PositiveSummary of a Reddit comment
No problems so far using it as main checking and for the pie-based investment accounts, though they keep a brick-and-mortar checking account as an emergency backup because support is slow when accounts are locked.
Reddit · r/Bogleheads · Jun 9, 2025
NegativeSummary of a Reddit comment
They used M1 for all their investing for years but were driven away by what they call sketchy practices and terrible support, and now use Fidelity for everything without distrust.
Reddit · r/fidelityinvestments · Jan 1, 2025
NegativeSummary of a Reddit post
They hold a Roth IRA at M1 Finance with just two index funds and are looking to move it to Fidelity, citing M1's customer service as horrible as the main reason for leaving.
Reddit · r/M1Finance · Mar 3, 2025
NegativeSummary of a Reddit comment
Delayed and messy tax documents hold up scholarship applications and annual tax filing.
Of the 40 reviews with a clear verdict, 35% are positive, 28% mixed and 38% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
The praise reviewers mention most: easy to use (19 reviews), good rate (3 reviews) and reliable (3 reviews). For example: Pie-based portfolio automation beats Fidelity for hands-off long-term holdings after several years of use.
The complaints reviewers mention most: poor support (8 reviews), hidden fees (5 reviews) and buggy app (2 reviews). For example: Delayed and messy tax documents hold up scholarship applications and annual tax filing.
It's how well reviewed M1 is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Brokerage. Type: Investing app and brokerage. Fees: $3/month platform fee, waived over $10,000; no commission or management fees. Rates & rewards: 3.35% APY on M1 High-Yield Cash Account; borrow against portfolio at 5.90%.
40 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.