Brokerage
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 1 review mentioning poor support Show all
Reddit · r/Schwab · Jan 8, 2026
MixedSummary of a Reddit comment
They have used both Merrill and Schwab and say customer service is the big difference: the Bank of America card perks were nice, but Merrill support was not there when they had a problem.
Of the 79 reviews with a clear verdict, 34% are positive, 34% mixed and 32% negative. The praise mentioned most is great rewards. The most common complaint is poor support.
The praise reviewers mention most: great rewards (20 reviews), easy to use (13 reviews) and reliable (7 reviews). For example: They hold accounts at both Fidelity and Merrill and keep both, praising the credit card boost as an excellent benefit and using Merrill for their long-term positions.
The complaints reviewers mention most: poor support (13 reviews), buggy app (10 reviews) and account frozen (5 reviews). For example: Cumbersome back-office restrictions, rough platform design, and endless hold music make customer service painful.
It's how well reviewed Merrill Edge Self-Directed is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Brokerage. Type: Brokerage account. Fees: $0 online stock, ETF and option trades; no annual account fees (options contract and other fees may apply). Minimum: No balance minimums.
79 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.