Schwab One Brokerage Account Reviews

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Reports the website breaking weekly since 2019 with wrong pricing, pages not loading and broken account values, though thinkorswim is the one good thing.

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Left Fidelity within a week for Schwab and three years later is very pleased with the decision.

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Satisfied Schwab customer for over 30 years, praising the website, top-notch customer service and helpful local branch staff.

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After trying Robinhood and Fidelity and looking at E*TRADE, they settled on Schwab for bills, brokerage and Roth, praising user-friendly phone and PC apps and 24/7 support that answers late at night.

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Likes thinkorswim and customer service but is frustrated by the risk team restricting the account after option strategies the system initially allowed.

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Finds Schwab's customer service better than anything else but wants account transfer lockdown for ACATs and wires.

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Transferred accounts to Schwab in about a week, with cost basis updating a few days later, and regrets not doing it years earlier.

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Moved an Edward Jones account to Schwab and was very happy, reaching a knowledgeable person within a minute and finding the transfer easy.

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Has used both Schwab debit cards overseas for three years and says the brokerage card reimburses ATM fees the next day instead of month end.

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Left after Schwab took over TD Ameritrade because the backend transition was a nightmare, needing a call to customer service to use each deposit.

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Finds Schwab customer service excellent but the lack of automatic cash sweep means money market funds must be sold, delaying stock purchases by a day.

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Uses Schwab alongside Fidelity and Robinhood and finds Schwab's 24-hour customer service far better.

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Likes thinkorswim on web and phone, finding it very easy for rolling options, but must buy a money market fund manually to earn interest.

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Rates Schwab the best of Schwab, Vanguard and Fidelity for service, products and fees, with a responsive rep who does not pitch products.

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Calls Schwab's customer service the best of any product they have used, with seven years and zero issues.

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Funding from Wise by ACH was cancelled, so they had Schwab customer service set up a direct debit from Wise instead, which worked after filling out a form.

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Finds Schwab financial consultants decent, using theirs to route questions to the right department and help negotiate fees.

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Keeps most money at Schwab with some at Fidelity and finds moving assets between them easy online with no fees.

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Notes that buying Irish-domiciled ETFs through Schwab International requires calling the global desk and paying a per-trade fee, though they still prefer Schwab to IBKR.

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Uses Schwab for limited margin in a Roth IRA, extended-hours order entry and Zelle, while preferring Fidelity's nightly cash sweep.

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Moves money in and out of a money market fund daily around purchases in their Schwab IRAs without fees and finds Schwab chat support great.

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Has never had a problem with Schwab as a long-term holder and is happy with it after liking TD fine.

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Says sale prices often print below the day's low, with explanations that don't satisfy, and the trading page was down at the open.

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Is irritated that Schwab only automates mutual funds, forcing weekly manual ETF purchases, so keeps investments at Fidelity while doing research at Schwab.

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Finds Schwab far behind on basic features such as automatic purchases and a performance-by-asset chart.

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Says Schwab has top-tier customer service and would call them to walk through a transfer.

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Has had nothing but good experiences, including chat support that talked them through a backdoor Roth.

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Has been with Schwab for over 15 years with consistently great customer service experiences.

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Dropped Vanguard and Fidelity over service and says Schwab hands down has the best customer service.

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Moved Vanguard mutual funds to Schwab without trouble, and Schwab reimbursed the exit fee charged by the previous firm.

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Linked the Schwab One International brokerage Visa card to PayPal without problems, and Google Pay needed a short call to international customer service.

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Reports that ACH transfers started from the Schwab site are available for trading immediately and complete the next day.

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They use Schwab as their main bank and brokerage while travelling overseas full time, have never had a problem, and rate Schwab customer support as on a whole other level.

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After seven years of buying a fund in a Schwab account found the cost basis method was average cost, and after three calls Schwab said a change applies only to new purchases.

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After a thinkorswim limit-price change turned a specified-lot sale into FIFO, a second Schwab representative called it a platform error and said they would fix it.

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Got a call from Schwab's fixed income specialist who spent an hour explaining CD ladders and why short-term bills pay more, which they found very helpful.

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Switched to Schwab in 2021 and values its large library of free educational material and video content.

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Finds the Schwab account summary and positions pages quite intuitive after long use.

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Finds Schwab makes building a T-bill ladder absurdly easy.

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Says Schwab randomly blocks tickers they traded the week before and that order execution issues never go their way, considering moving to Fidelity.

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Reports that after selling a specific lot the displayed information is wrong for up to 24 hours, making it hard to know where they stand.

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Moved most of their money out because uninvested cash at Schwab earned almost nothing for years.

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Normally finds Schwab customer care fantastic but got different routing details each call and no clear answers for incoming international transfers, so never proceeded.

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Called Schwab support after hours about an options position they did not understand, and the rep placed the order needed to lock in the gains.

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Says Schwab customer service has been great for account questions.

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Used the Schwab One debit card overseas with ATM surcharges refunded quickly and automatically, though a very large US debit transaction failed until split.

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Prefers Schwab for retirement accounts over Fidelity's taxable account, missing only fractional shares.

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Rates Schwab first among the major brokerages, impressed by its customer service, interface and nearby branches.

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Moved from Vanguard to Schwab over an outdated website and mediocre support and has been happy since.

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Opened an international Schwab account, linked and verified a Wise account for direct-debit funding with no ACH fees, avoiding wire charges.

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Holds accounts at both with a slight preference for Fidelity but says Schwab has worked out great.

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Left Schwab after problems with a financial consultant who repeatedly attached himself to the account, yet found Schwab's customer support far better than Fidelity's.

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Is moving accounts to Schwab and says its customer service has been great.

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Moved an account from Vanguard to Schwab and found it super easy and quick.

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Moved everything from Fidelity to Schwab after repeated customer service frustrations and finds Schwab tries to make things work for the customer.

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After three months says Schwab assigned an account manager who pulled in a planner and tax expert, with no upselling so far.

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Finds Schwab's customer service much better than Fidelity's and more accurate.

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Says Schwab's customer service has always been far above any other institution they use.

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Moved most assets from Vanguard to Schwab after retiring because the website is much clearer and the tools more powerful.

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Invests in Schwab funds over Vanguard and finds the Schwab platform far superior to the competition.