Reviews & customer experiences

Citi Double Cash Reviews

Cash-back card

Simple flat-rate catch-all that many keep for years; the main gripe is Citi customer service.

76Signal score

57% positive

152reviews

How the signal works

The signal score

A score out of 100 for how well reviewed a product is next to others of its kind. It rises with positive reviews and with how many there are; negative and mixed reviews take points off. The best in each category scores in the 90s.

So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.

Updated 13 Nov

Visit site Read 152 reviews

What people mention

Often liked

Great rewards26 Helpful support6 Reliable5

Common concerns

Poor support15

Real customer experiences (152)

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Showing 2 reviews mentioning account frozen Show all

Reddit · r/CreditCards · Jan 25, 2025 · summarized

Negative

They stopped using their Citi Double Cash because it kept denying small charges for no reason while approving big ones, and they found customer support useless.

Reddit · r/CreditCards · Jan 25, 2025 · summarized

Negative

They hated their Citi Double Cash because authorized users shared the main card number, so family gas fill-ups and dinners triggered fraud alerts that shut down the cards.

Common questions about Citi Double Cash

What do customers say about Citi Double Cash?

Most customers use it as a simple flat-rate catch-all and keep it for years, with easy redemption and handy price protections. The main complaint is Citi customer service, especially fraud flags and disputes ruled for the merchant. Some also dislike benefits being cut, the shift to ThankYou points, and the foreign transaction fee.

Is Citi Double Cash worth it?

Of the 152 reviews with a clear verdict, 57% are positive, 13% mixed and 31% negative. The praise mentioned most is great rewards. The most common complaint is poor support.

What are the most common complaints about Citi Double Cash?

The complaints reviewers mention most: poor support (15 reviews) and account frozen (2 reviews). For example: Direct deposit redemption was repeatedly unavailable after required payments, and Citi support could not help.

Where do these Citi Double Cash reviews come from?

152 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.