Tax software
Cheap and accurate for many leaving TurboTax, with free federal filing; a few missed direct imports.
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 9 reviews mentioning helpful support Show all
Reddit · r/tax · Apr 12, 2026
PositiveSummary of a Reddit comment
They moved from TurboTax to FreeTaxUSA about four years ago when no free TurboTax version was available, and find it cheaper with support that is easy to contact and reasonably priced.
Reddit · r/tax · Mar 21, 2026
PositiveSummary of a Reddit post
Switched from TurboTax and paid for FreeTaxUSA's low-cost support tier in the first year; got quick, clear answers even on ESPP basis questions, and a much lower total price.
Reddit · r/tax · Jan 31, 2026
PositiveSummary of a Reddit comment
Three years on FreeTaxUSA after wasting money on H&R Block software; thinks it is great, with a good community forum and responsive support.
Reddit · r/tax · Apr 27, 2025
PositiveSummary of a Reddit comment
Moved to FreeTaxUSA because TurboTax was not giving the tax breaks they qualified for; federal is free and tax agents respond quickly to emailed questions.
Reddit · r/personalfinance · Apr 4, 2025
PositiveSummary of a Reddit comment
Five years, easy even with a complicated return, fast and correct support, a smooth amendment, and a year-over-year comparison that revealed what changed.
Reddit · r/personalfinance · Apr 4, 2025
PositiveSummary of a Reddit comment
Nearly 14 years on FreeTaxUSA with good support when they had to amend after their own mistake.
Reddit · r/tax · Mar 20, 2026
PositiveSummary of a Reddit comment
Their state numbers differed because of a new tax law FreeTaxUSA had not registered; they emailed, FreeTaxUSA fixed the software and sent a thank-you gift card.
Reddit · r/personalfinance · Feb 4, 2025
PositiveSummary of a Reddit comment
Support answered a question about a bad prior-year PDF import within 12 hours, explaining it was a known issue that had since been fixed.
Reddit · r/personalfinance · Apr 6, 2026
PositiveSummary of a Reddit comment
Emailed FreeTaxUSA about a small issue and had an answer within an hour.
Users, most of them switching from TurboTax, describe FreeTaxUSA as easy, cheap and accurate, with federal filing free and only a small state fee. It handles self-employment, rentals and investments well for many, without the constant upsells. A few missed direct imports, struggled with large stock-trade lists, or had a special situation handled wrongly.
Of the 554 reviews with a clear verdict, 82% are positive, 14% mixed and 5% negative. The praise mentioned most is easy to use. The most common complaint is buggy app.
The praise reviewers mention most: easy to use (160 reviews), low fees (146 reviews) and reliable (94 reviews). For example: First time on FreeTaxUSA with an earned income credit return was smooth and easy, with only a small state fee.
The complaints reviewers mention most: buggy app (26 reviews), poor support (6 reviews) and hidden fees (2 reviews). For example: FreeTaxUSA filled out their Form 8606 incorrectly on a backdoor Roth, so they filed with TurboTax instead.
It's how well reviewed FreeTaxUSA is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Tax software. Type: Online tax software. Fees: Federal $0; state $15.99.
554 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.