Reddit · r/personalfinance · Apr 5, 2025
NegativeSummary of a Reddit comment
Support is email only unless you pay for chat, so issues cannot be fixed in real time.
FreeTaxUSA Reviews
Tax software
Cheap and accurate for many leaving TurboTax, with free federal filing; a few missed direct imports.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (554)
Add your reviewShowing 3 reviews mentioning poor support Show all
Reddit · r/tax · Mar 25, 2025
NegativeSummary of a Reddit comment
Former long-term user says a programming change this year kept their state Schedule E from filling out correctly, and customer service was dismissive of how to fix it.
Reddit · r/tax · Apr 1, 2026
NegativeSummary of a Reddit comment
FreeTaxUSA gave bad advice on filing status after a spouse's death and then insisted they had the wrong information, risking a big tax hit.
Common questions about FreeTaxUSA
What do customers say about FreeTaxUSA?
Users, most of them switching from TurboTax, describe FreeTaxUSA as easy, cheap and accurate, with federal filing free and only a small state fee. It handles self-employment, rentals and investments well for many, without the constant upsells. A few missed direct imports, struggled with large stock-trade lists, or had a special situation handled wrongly.
Is FreeTaxUSA worth it?
Of the 554 reviews with a clear verdict, 82% are positive, 14% mixed and 5% negative. The praise mentioned most is easy to use. The most common complaint is buggy app.
What do people like about FreeTaxUSA?
The praise reviewers mention most: easy to use (160 reviews), low fees (146 reviews) and reliable (94 reviews). For example: First time on FreeTaxUSA with an earned income credit return was smooth and easy, with only a small state fee.
What are the most common complaints about FreeTaxUSA?
The complaints reviewers mention most: buggy app (26 reviews), poor support (6 reviews) and hidden fees (2 reviews). For example: FreeTaxUSA filled out their Form 8606 incorrectly on a backdoor Roth, so they filed with TurboTax instead.
What does the signal score of 94 mean?
It's how well reviewed FreeTaxUSA is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of FreeTaxUSA?
Category: Tax software. Type: Online tax software. Fees: Federal $0; state $15.99.
Where do these FreeTaxUSA reviews come from?
554 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.