Tax software
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 8 reviews mentioning poor support Show all
Reddit · r/tax · Mar 25, 2026
NegativeSummary of a Reddit comment
Longtime TaxAct user whose e-file account was wrongly flagged as a tax pro. After many calls and emails with no response, they asked for a refund and switched to a competitor; the phone reps were nice but the issue went unfixed.
Reddit · r/tax · May 12, 2026
NegativeSummary of a Reddit comment
Used TaxAct online for over a decade without trouble, but this year their return showed as in progress and never reached the IRS. Customer service later admitted an error on their end, yet they swore off online tax services.
Reddit · r/tax · Apr 15, 2026
NegativeSummary of a Reddit comment
Had the confusing Worldpay pay-later issue after filing with TaxAct, tried to call on tax day but the phone line was not taking calls due to high volume, so they paid on the IRS site by bank account.
Reddit · r/tax · Apr 9, 2026
NegativeSummary of a Reddit comment
Used TaxAct for many years but had to phone support this season over a documented feature that was missing. The rep had an attitude and got irritated at questions, so they discourage using TaxAct.
Reddit · r/tax · Apr 2, 2026
NegativeSummary of a Reddit comment
Hit the same false account suspension message right after filing with TaxAct, was told their product has no email support, deleted the return and moved to another service, calling the customer service terrible.
Reddit · r/tax · Mar 5, 2026
NegativeSummary of a Reddit comment
Tried TaxAct for their S corp returns over two years but found the state side lacking; tech support could not fix the bugs before the deadline, though they may use it again to double-check and e-file.
Reddit · r/tax · Apr 16, 2026
NegativeSummary of a Reddit comment
Ran into the same state e-file signature problem with TaxAct, and support only told them to print a form from the Print Center, which did not fix it, so they expected to mail the return.
Reddit · r/tax · Apr 7, 2026
NegativeSummary of a Reddit post
Long-time TaxAct user whose state return was rejected over a confusing signature option. Two support calls ran for a long time without a fix and left them frustrated, calling the reps incompetent.
Of the 41 reviews with a clear verdict, 17% are positive, 27% mixed and 56% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
The praise reviewers mention most: easy to use (4 reviews), reliable (4 reviews) and low fees (2 reviews). For example: Enterprise edition handles multi-state returns and Forms 706 and 709 easily while letting four preparers work on returns together.
The complaints reviewers mention most: poor support (8 reviews), buggy app (7 reviews) and hidden fees (2 reviews). For example: Ran into the same state e-file signature problem with TaxAct, and support only told them to print a form from the Print Center, which did not fix it, so they expected to mail the return.
It's how well reviewed TaxAct is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Tax software. Type: Online tax software. Fees: Free federal $0.00 for W-2 or unemployment returns; Deluxe $59.99, Premier $99.99, Self-Employed $109.99, state additional.
41 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.